Boutique Hotel & Suites Hacienda Lord Twigg

Property class: 4.5
Mountain hotel with spa, near Malecon

Choose dates to view prices

At Boutique Hotel & Suites Hacienda Lord Twigg, you'll be just a 5-minute drive from Malecon and Cruise Ship Terminal. You can visit the spa to indulge in deep-tissue massages, facials, or reflexology, and Apapacho serves breakfast and dinner. An outdoor pool, a poolside bar, and a fitness center are other highlights at this luxurious hotel.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi

Main amenities (12)

  • Housekeeping (on request)
  • Restaurant and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Fitness center
  • Pool bar
  • Coffee shop/cafe
  • Meeting rooms
  • Airport shuttle
  • Terrace
  • Air conditioning

Feel at home (6)

  • Cookware, dishware, and utensils
  • Separate dining area
  • Garden
  • Terrace
  • Laundry facilities
  • Coffee/tea maker

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Premium Villa, 2 Bedrooms, Pool Access, Ground Floor

Living area

Premium Villa, 2 Bedrooms, Pool Access, Ground Floor

10.0 out of 10
Exceptional
(2 reviews)
  • 139 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Premium Loft, 2 Bedrooms, Non Smoking, Mountain View

Room

Premium Loft, 2 Bedrooms, Non Smoking, Mountain View

10.0 out of 10
Exceptional
(3 reviews)
  • Mountain view
  • 279 sq m
  • 2 bedrooms
  • Sleeps 6
  • 3 King Beds

View all photos for Honeymoon Suite

Room

Honeymoon Suite

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Studio

Room

Standard Studio

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Studio Suite

Room

Comfort Studio Suite

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Studio Suite

Room

Deluxe Studio Suite

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Map
424 Av. Francisco Villa Lázaro Cárdenas, Puerto Vallarta, Jal., 48330

What's nearby

  • Playa Las Glorias - 10 min walk - 0.9 km
  • Hotel Zone Beach - 14 min walk - 1.2 km
  • Camarones Beach - 16 min walk - 1.3 km
  • Teatro Vallarta - 17 min walk - 1.5 km
  • Malecon - 5 min drive - 2.7 km

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 17 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Los Alcatraces - ‬5 min walk
  • ‪Fuego Asador - ‬5 min walk
  • ‪The Tipsy Squirrel - ‬5 min walk
  • ‪Blake’s Restaurant & Bar - ‬7 min walk
  • ‪Los Muertos Brewing - ‬3 min walk

About this property

Boutique Hotel & Suites Hacienda Lord Twigg

  • At Boutique Hotel & Suites Hacienda Lord Twigg, you'll be just a 5-minute drive from Malecon and Cruise Ship Terminal. You can visit the spa to indulge in deep-tissue massages, facials, or reflexology, and Apapacho serves breakfast and dinner. An outdoor pool, a poolside bar, and a fitness center are other highlights at this luxurious hotel.

At a glance

CHECK-IN
15:00
CHECK-OUT
10:00

Hotel size

    • 14 rooms
    • Arranged over 3 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 8:00 PM
    • Late check-in subject to availability
    • Minimum check-in age: 20
    • Check-out time is 10:00 AM

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
    • The front desk is open daily from 9:00 AM - 8:00 PM
    • Front desk staffed during limited hours
    • If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 20

Pets

    • Pets not allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free uncovered onsite self parking
    • Free offsite parking within 5 ft
    • Street parking available

Transfers

    • Airport shuttle on request (available 24 hours)*

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 9:00 AM–11:30 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Private dining
  • Snack bar/deli

Working away

  • Meeting rooms

Services

  • Front desk (limited hours)
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • 1 building/tower
  • Built in 1985
  • Garden
  • Terrace
  • Communal living room
  • Fitness center
  • An outdoor pool
  • Full-service spa
  • Outdoor entertainment area
  • Outdoor furniture
  • Colonial architecture

Accessibility

  • Well-lit path to entrance
  • 3 stairs to reach property
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Cobblestone flooring in public areas

Room amenities

Be entertained

  • 32-cm Smart TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

What to enjoy

  • In-room massage
  • Individually furnished and decorated
  • Separate dining area

Freshen up

  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Champagne service
  • Microwave
  • Toaster
  • Free bottled water
  • Cookware, dishes, and utensils
  • Paper towels

More

  • Housekeeping on request
  • Access via exterior corridors
  • Guidebooks/recommendations
  • Restaurant dining guide

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. The spa is equipped with a steam room. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

Dining

Apapacho - This restaurant serves breakfast, brunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

Fees & policies

Refundable deposits

  • A damage deposit of MXN 2000 will be collected before check-in

Optional extras

  • Full breakfast is offered for an extra charge of approximately MXN 100 to 300 per person
  • Airport shuttle service is offered for an extra charge of MXN 400 per vehicle (one-way, maximum occupancy 6)

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from May 1 to August 15:
  • Dining venue(s)

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 6:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards, mobile payments and cash.
Credit cards accepted: Visa, Mastercard, American Express
Mobile payment options include: PayPal and Cash App.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Also known as

Hacienda Lord Twigg
Av. Francisco Villa 424
& Suites Hacienda Lord Twigg
Boutique Hotel & Suites Hacienda Lord Twigg Hotel
Boutique Hotel & Suites Hacienda Lord Twigg Puerto Vallarta

Frequently asked questions

Does Boutique Hotel & Suites Hacienda Lord Twigg offer free cancellation for a full refund?

Yes, Boutique Hotel & Suites Hacienda Lord Twigg does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Boutique Hotel & Suites Hacienda Lord Twigg?

Yes, there's an outdoor pool. Guests have pool access from 9:00 AM to 6:00 PM.

Are pets allowed at Boutique Hotel & Suites Hacienda Lord Twigg?

Sorry, pets aren't allowed.

Is parking offered on site at Boutique Hotel & Suites Hacienda Lord Twigg?

Yes, there's free self parking.

Is airport shuttle service offered by Boutique Hotel & Suites Hacienda Lord Twigg?

Yes, an airport shuttle is available. The charge is MXN 400 per vehicle one-way.

What are the check-in and check-out times at Boutique Hotel & Suites Hacienda Lord Twigg?

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM. Check-out time is 10:00 AM.

Is there an onsite casino at Boutique Hotel & Suites Hacienda Lord Twigg?

No, this hotel doesn't have a casino, but Vallarta Casino (4-min drive) and Winclub Casino Platinum (6-min drive) are both nearby.

What is there to do at Boutique Hotel & Suites Hacienda Lord Twigg and nearby?

Boutique Hotel & Suites Hacienda Lord Twigg has a spa and an outdoor pool, as well as a fitness center and a garden.

Are there restaurants at or near Boutique Hotel & Suites Hacienda Lord Twigg?

Yes, there's an onsite restaurant, Apapacho.

What's the area around Boutique Hotel & Suites Hacienda Lord Twigg like?

Boutique Hotel & Suites Hacienda Lord Twigg is in Lázaro Cárdenas, a short 8-minute walk from Bay of Banderas and 10 minutes' walk from Playa Las Glorias.

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Reviews

Boutique Hotel & Suites Hacienda Lord Twigg Reviews

9.4

Exceptional

9.4

Cleanliness

8.8

Amenities

9.6

Staff & service

9.2

Property conditions & facilities

Guest review summary

What guests liked

  • The pool area was a wonderful place to relax and unwind, with some reviewers even mentioning it was refreshing and a great place to cool off. (6 reviews)
  • The restaurant offered delicious food and drinks in a wonderful setting. (4 reviews)
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From real guest reviews summarized by AI.
Report

Reviews

Verified review

10/10 Exceptional

Anna, Alex,Raymondo, Elsha, and Team all fabulous! The gym conference room, pool, and numerous seating areas well thought out with much love in the details. The facets tile and furnishings all of a vey high quality and the location central to all! I stayed there last year and it keeps getting upgrades care and attention…my go to in PV value for sure! Will keep going back. Highly recommended!
Verified review

10/10 Exceptional

The absolutely cutest hotel in Puerto Vallarta! The rooms were beautiful and the pool refreshing. It’s has great location with easy access to various parts of the city. The best part was the attentive and kind service from all the staff! Highly recommend!
Verified review

10/10 Exceptional

Room was spotless. Staff were extremely friendly and helpful.
Verified review

10/10 Exceptional

Very clean, attention to detail. Staff were all amazing.
Verified review

10/10 Exceptional

The staff were amazing, Alejandro went above and beyond. The Deluxe Suite was brand new, spotless and very spacious. The hotel was very comfortable and clean. Centrally located.
Verified review

10/10 Exceptional

El hotel magnifico!

Loved it and i will be returning with my wife next time! It was a spacious and clean villa, quiet at night, in a great central location, the beds were comfortable and the ladies were so helpful!
Verified review

10/10 Exceptional

Excellent, safe location. Beautiful & clean. Nice pool area, restaurants are close.
Verified review

10/10 Exceptional

Unique and charming hotel with friendly, helpful staff. Stayed in the penthouse suite which was beautifully furnished and very comfortable for our family. While the immediate neighborhood is a little gritty and noisy, it is in a great central location to walk to restaurants or take short Uber rides to Versalles, Centro, Zona Romantica and beaches. The only negative was that the advertised pool restaurant/bar was not operating. This was disappointing as the convenience of having breakfast, snacks etc. on site was one of our reasons for booking. Other than that, everything was wonderful.
Verified review

10/10 Exceptional

Ana was an excellent hostess. She made my family welcome and comfortable for the duration of our stay. Loved the authentic decor and beautiful facilities. Very personal experience.
Verified review

10/10 Exceptional

Wonderful from the moment we arrived, friendly ladies greeted us, made the checking in an easy process, fantastic clean from the first step on the property all the way to our villa, amazing accommodations from the secure front gate to the comfortable beds and clean bathrooms. I just wish could stay longer but know for sure we will be back absolutely!!
Verified review

10/10 Exceptional

From the moment we stepped on the property, we felt the Mexican vibe and charm. Our two bedroom Villa was spacious and beautifully decorated with a Mexican feel. Staff were simply amazing! We will absolutely be returning to this beautiful gem in the heart of PV.
Verified review

10/10 Exceptional

Everything was excellent. We showed up a day early and they allowed us to leave our belongings with them until our check-in the next day. The only negative would be that some days either one, or both rooms; our showers would have either no hot water, no water pressure; or both.
Verified review

10/10 Exceptional

great stay.

Had a very restful 2 week stay. Stayed in the penthouse and it was huge. Had everything we needed. There was some street noise at night. It was about 20 minute walk to the Malecon and 10 minutes to the beach. Mona, Cali and Caralee were all wonderful staff that made our stay!
Verified review

10/10 Exceptional

This hacienda is a wonderful choice for anyone looking to experience the charm of Puerto Vallarta while enjoying comfortable accommodations and excellent hospitality. The staff were exceptionally kind and friendly, with special mentions to Dani and Kali. We stayed in a spacious studio for five nights which was clean and well maintained with good AC. While there was some noice from traffic outside, the location overall was convenient.
Verified review

10/10 Exceptional

We stayed in the Honeymoon suite. The kitchen was nicely supplied. There was dish soap, dish cloths, a toaster and a blender which are things we don’t get in most hotels. The room was nicely large for two people, we really enjoyed the space. The patio outside was a nice place to do my morning yoga practice. The pool was a great place to cool off and sit by a waterfall while relaxing after a day of touring.
Verified review

10/10 Exceptional

This was an incredible experience with such nice staff that took good care of us. The restaurant & pool area was so wonderful to just hang out & relax, the food is excellent. We stayed in one of the Villas, which are very clean & roomy- the beds comfortable and spacious with plenty of closet space. I only have 1 complaint- the spiral stairscase in the villa is difficult to maneuver, not an easy climb especially for someone older. Otherwise, an excellent place to stay.
Verified review

10/10 Exceptional

Real Mexico 🇲🇽

Callie was wonderful and it was clear that she wanted to be sure we felt welcome, safe, and comfortable. The two bedroom townhouse was absolutely ADORABLE. It was light, bright and had authentic mexican tile, plus two beautiful coopulas, with all the comforts of home. The breakfast and coffee in the morning was delicious. We couldn't be happier. If your looking for an authentic Mexican home away from home this is it.
Verified review

10/10 Exceptional

I really enjoyed my stay at Hacienda Lord Twigg. The staff was amazing, the food and drinks delicious and the suite we booked was beautiful. I only wish we could have stayed longer. I will warn people that the suite we had was equipped with a spiral staircase. So for those with mobility issues, or even super heavy large suitcases you might be in trouble. I also really loved the fact that the suite had a fenced in parking spot for us to use. It was not very big, but was nice to have as street parking in the area could be challenging. The neighborhood is a bit far from a lot of the main touristy spots, but for us that was a positive. There are still great restaurants within walking distance, public transportation nearby, and even a Soriana a couple of blocks away. I would definitely return - for longer next time.
Verified review

8/10 Very good

Lovely stay
Verified review

10/10 Exceptional

I loved staying here in Villa 2!
Verified review

10/10 Exceptional

We loved this spot. It is under renovations and look forward to seeing the final look!
Verified review

10/10 Exceptional

The best thing was the staff. They were all awesome, accomodating and provided exactly what we needed. The homemade chilaquiles are amazing too. Great way to start a day. Highly recommend.
Verified review

8/10 Very good

Wish the check out was a bit later.
Verified review

8/10 Very good

The property was very pretty with traditional colors and beautiful tiling. The location is @ 20-30 minute walk from the Malecon, 5 minutes by Uber. At first glance, the neighborhood didn't seem very inviting but it was safe, and pretty quiet. There were two nice coffeeshops a few minutes away, a supermarket two blocks away, and we discovered three great restaurants @ 10 minutes away--Ascensio Tacos, Oreganos and Mar y Arena--small, neighborhood gems with creative menus! The room was comfortable and it was great to have a kitchen. The bed was really on the firm side. The outdoor pool was pretty, would have used it more if it was heated! Staff was attentive. All in all, a charming little hotel, away from the main drag.
Verified review

8/10 Very good

This property is under renovation but is well maintained and very nice. The down side is the area, it’s right by auto repair shops that pump music all day (fortunately I liked their taste) and work into the night. It’s a 30 min walk to the Malecón, 5 min to Soriana’s, and there are great little restraints and coffee shops near by. We would return.