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All properties in Puerto Aventuras, Quintana Roo, Mexico
1 room, 2 adults

Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive, Puerto Aventuras, Mexico

4.5-star4.5 stars
Carretera Cancun-Chetumal KM 72, Riviera Maya, Puerto Aventuras, QROO, 77710, Mexico

Beachfront property in Puerto Aventuras with free water park, spa
  • Free buffet breakfast, free WiFi, and free parking
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
From 7,514 reviews. TripAdvisor Traveller Rating.

TripAdvisor Traveller Rating

  • Amazing resort style hotel. It’s massive - there’s golf carts to take you around. We…Jul 5, 2019
  • A little disappointed in the food. But most issues were in the room. A breaker kept going…Jun 22, 2019

Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive, Puerto Aventuras, Mexico

from P16,530
  • Deluxe Platinum Sky Terrace, one king bed
  • Deluxe Gold, two double beds
  • Deluxe Diamond, one king bed
  • Deluxe Gold king bed
  • Rock Suite Platinum
  • Rock Royalty Level - Deluxe platinum, 1 king bed
  • Deluxe Gold king bed PURE allergy-friendly

What’s around Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive, Puerto Aventuras, Mexico

Landmarks

  • Kantenah Lagoon - 10 min walk
  • Dolphinaris Riviera Maya Park - 27 min walk
  • Puerto Aventuras Golf Club - 28 min walk
  • Puerto Aventuras Marina - 35 min walk
  • CEDAM Museum - 36 min walk
  • Oasis Beach - 40 min walk
  • Chac Mol Cenote - 2.9 mi / 4.7 km
  • Ecopark Kantun Chi - 3.1 mi / 5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 67 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Size

  • 577 rooms
  • Arranged over 3 floors

Arriving/leaving

  • 24-hour check-in
  • Check-out time is noon
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to get details.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Free valet parking

Payment types at the property

Other information

  • Smoke-free property
  • Caters to adults only
  • All-inclusive (taxes and gratuities included)
* See small print for additional details or extra charges

At the property

Food and drink
  • Free buffet breakfast daily
  • 9 restaurants
  • 7 bars/lounges
  • 2 coffee shops/cafés
  • Swim-up bar
  • 24-hour room service
Things to do
  • Fitness classes on site
  • Basketball on site
  • Golf lessons on site
  • Miniature golf on site
  • Pilates classes on site
  • Tennis lessons on site
  • Volleyball on site
  • Golfing nearby
Working away
  • Business center
  • Meeting rooms
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Elevator
  • ATM/banking
  • Designated smoking areas
  • Garden
  • Terrace
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Turndown service
Things to enjoy
  • Private spa tub
  • Balcony
Freshen up
  • Private bathroom
  • Jetted bathtub
  • Designer toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities
  • Kayaking
  • Snorkeling

Land activities
  • Bicycling
  • Tennis

Entertainment
  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances

Not included
  • Golf green fees
  • Motorized water sports
  • Scuba-diving excursions
  • Spa/beauty facilities and services

Spa

Rock Spa has 50 treatment rooms including rooms for couples. Services include facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Toro - This restaurant specializes in international cuisine and serves lunch and dinner.

Ciao - This restaurant specializes in Italian cuisine and serves breakfast and dinner.

Le Petit Cochon - This restaurant specializes in French cuisine and serves dinner only.

Los Gallos - This restaurant specializes in Mexican cuisine.

Dive - This poolside bar serves light fare only.

Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive, Puerto Aventuras, Mexico’s small print

Also known as

  • Hard Rock Hotel Riviera Maya Adults Solidaridad
  • Hard Rock Riviera Maya Adults Only
  • Hard Rock Riviera Maya Adults Only Puerto Aventuras
  • Hard Rock Hotel Riviera Maya Adults
  • Hard Rock Hotel Riviera Maya Adults Puerto Aventuras
  • Hard Rock Hotel Riviera Maya Adults All Inclusive
  • Hard Rock Hotel Riviera Maya Adults Only All Inclusive
  • Hard Rock Riviera Maya Adults

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests under 18 years old are not allowed in the spa.

Reservations are required for golf tee times, massage services, and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Airport shuttle service is offered for an extra charge of USD 90.00 per room (roundtrip)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Recent reviews

Superb 9.0 From 102 reviews

Exceptional 10.0
Excellent service, food, entertainment during day and strong drinks.
William, us1 night romance trip
Poor 2.0
FRAUD!! STOLEN CREDIT CARD INFO
GIFT SHOP INSIDE HOTEL STOLE OUR CREDIT CARD NUMBER AND COMMITTED FRAUD. HOTEL WILL NOT ACCEPT RESPONSIBILITY. TOLD US WE NEEDED TO CONTACT THE GIFT SHOP MANAGEMENT
Michael, usRomance trip
Poor 2.0
Disappointed
I dont usually stay in all inclusive hotels, and the Hard Rock hotel convinced my of why this is a terrible idea. The food is horrible, the alcohol used in the drinks is low class, the cups are plastic and dirty. I stayed in a platinum suite, which cost over 1,000 for that price, please go stay in a nicer hotel in the mayakoba area, so that you can have a real beach, great service, and great food.
us1 night trip with friends
Fair 4.0
Poor choice for a Mexican Beach Vacation
I am not sure why there are so many 5 star reviews. Let me begin by saying that I have never written and bad review on hotels.com and that my perspective is from someone who is used to staying in nice hotels for vacations (rosewood, four seasons, etc), and good hotels for business (typically marriott). If you are looking for a true mexican beach experience do not stay here. The beach is non-existent (it is a little man made lagoon). The food is borderline un-edible, and unless you specifically ask for a name brand alcohol, the drinks are terrible. I was staying in the platinum suite, which is probably the nicest room they have, but for the price, it was a complete disappointment. I actually left my friends at the Hard Rock after a few days to go stay at the Rosewood Mayakoba, where the service, food, ambiance, and beach are world class. If you are used to all-inclusive type hotels, then I would probably recommend you find one in Cancun, as this hotel is def not worth what you pay for it. Yes, this hotel is loud. Me and my friends were very loud. But, you should expect this from the Hard Rock hotel. The only positive thing I can comment on is that club Heaven in the hotel was a lot of fun.
us2 night trip with friends
Exceptional 10.0
Excellent, will definitely come back!!!
Everything was great! Superb service, quality meals and drinks, property is very well kept, beautiful views and beach. All rooms have a mini bar with 4 or 5 whole bottles of liquor (yay), plus a jacuzzi next to the beds (which are super comfortable). If you are not travelling with kids, I definitely recommend you stay at the Heaven (adults only) section. We went to the Hacienda (kid friendly) to see a show, and is definitely quieter at the Heaven side haha. We also bumped into several celebrities, as there was a Cosmopolitan event going on that weekend, which we were allowed access to since we were guests at the Resort.
Alfredo, usTrip with friends

Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive, Puerto Aventuras, Mexico

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