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Holiday Inn Express Hotel & Suites Santa Cruz, an IHG Hotel

No-frills hotel in Westside Santa Cruz with outdoor pool

  • Free continental breakfast and free WiFi
From
P6,597

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  • Outdoor Pool
  • Outdoor Pool
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Outdoor Pool. Image 1 of 43.
1 / 43Outdoor Pool
1410 Ocean Street, Santa Cruz, 95060, CA, United States of America
8.0.Very good.
  • I really was impressed with the hotel itself. It was immaculate clean and the colors and…

    Sep 11, 2021

  • Very disappointing. I selected the pay at the hotel option. This hotel ignored that. They…

    Sep 4, 2021

See all 706 reviews

Official standards

This property advises that it adheres to Clean Promise (IHG), Ecolab (3rd party expert - Global), COVID-19 Guidelines (CDC), CovidClean (Safehotels - global expert), and COVID-19 Guidelines (WHO) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 24 hours
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Convenient
Safe
Quiet
Easy parking
Dining options
  • Free WiFi
  • Parking available
  • Pool
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 100 smoke-free guestrooms
  • Daily housekeeping
  • Outdoor pool
  • Self parking
  • 24-hour front desk
  • Air conditioning

For families

  • Rollaway/extra beds (surcharge)
  • Refrigerator
  • Private bathroom
  • Daily housekeeping
  • Laundry facilities
  • Iron/ironing board

What’s around

  • In Westside Santa Cruz
  • Ocean Street - 1 min walk
  • Pacific Avenue - 13 min walk
  • Town Clock - 14 min walk
  • Santa Cruz Mission State Historic Park - 14 min walk
  • Santa Cruz Museum of Art and History - 16 min walk
The following facilities or services will be unavailable from April 18 2021 to October 30 2021 (dates subject to change):
  • Swimming pool

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Suite, Multiple Beds
  • Standard Room, 1 King Bed
  • Suite, 1 King Bed
  • Standard Room
  • Standard Room, 2 Queen Beds
  • Standard Room, 1 King Bed, Accessible (Mobility Tub)
  • Standard Room, 2 Queen Beds, Accessible (Tub)
  • Standard Room, 2 Queen Beds, Accessible (Roll-In Shower)
  • Suite, 1 King Bed, Accessible (Comm, Mobil)
  • Suite, 1 Bedroom (2 Queen)
  • Suite, 2 Queen Beds

Location

1410 Ocean Street, Santa Cruz, 95060, CA, United States of America
  • In Westside Santa Cruz
  • Ocean Street - 1 min walk
  • Pacific Avenue - 13 min walk

What’s around

Landmarks

  • In Westside Santa Cruz
  • Ocean Street - 1 min walk
  • Pacific Avenue - 13 min walk
  • Town Clock - 14 min walk
  • Santa Cruz Mission State Historic Park - 14 min walk
  • Santa Cruz Museum of Art and History - 16 min walk
  • Museum of Art & History - 17 min walk
  • Mission Santa Cruz - 17 min walk
  • Pacific Garden Mall - 21 min walk
  • Cocoanut Grove - 30 min walk
  • Santa Cruz Beach Boardwalk - 30 min walk

Getting around

  • Norman Y. Mineta San Jose Intl. Airport (SJC) - 38 min drive
  • Watsonville, CA (WVI-Watsonville Municipal) - 20 min drive
  • Monterey Peninsula Airport (MRY) - 55 min drive

At a glance

Hotel size

  • This hotel has 100 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is 11 AM
  • Express check-out

Restrictions related to your trip

  • COVID-19 restrictions.

Special check-in instructions

The check-in location differs from the property location. To check in, go to Guest may check in after hours. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Onsite self parking (USD 7 per night)
  • Wheelchair-accessible parking and van parking on site
  • Electric vehicle charging point on site

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Free continental breakfast daily
  • Water dispenser

Things to do

  • Outdoor pool

Services

  • 24-hour front desk
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • Elevator
  • Safe-deposit box at front desk

Accessibility

  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible lounge
  • Braille signage
  • Grab bar - near toilet

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Freshen up

  • Private bathroom
  • Hair dryer

Be entertained

  • LCD TV
  • Cable TV channels

Stay connected

  • Desk
  • Free weekday newspaper
  • Free WiFi
  • Free local calls

Food and drink

  • Refrigerator
  • Microwave (on request)

More

  • Daily housekeeping

Fees & policies

Children & extra bedsPay at property

  • Rollaway beds are available for USD 10.0 per night

PetsPay at property

  • Service animals exempt from fees

ParkingPay at property

  • Self parking costs USD 7 per night

Pool, spa & gym (if applicable)Pay at property

  • Pool access available from 7:30 AM to 10:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

This property affirms that it adheres to the cleaning and disinfection practices of:

  • COVID-19 Guidelines (WHO)
  • CovidClean (Safehotels - global expert)
  • COVID-19 Guidelines (CDC)
  • Ecolab (3rd party expert - Global)

Policies

Guests can rest easy knowing there's a smoke detector on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted.

Also known as

  • Holiday Inn Express Hotel Santa Cruz
  • Holiday Inn Express Hotel Suites Santa Cruz
  • Holiday Inn Express Santa Cruz
  • Holiday Inn Express Hotel Suites Santa Cruz
  • Inn Express Santa Cruz

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Holiday Inn Express Hotel & Suites Santa Cruz, an IHG Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs USD 7 per night. Electric vehicle charging is available.
  • Yes, there's an outdoor pool. Guests have pool access from 7:30 AM to 10:00 PM. The swimming pool will be unavailable from April 18 2021 to October 30 2021 (dates subject to change).
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 3:00 PM - anytime. Check-out time is 11 AM. Express check-out and contactless check-in and check-out are available.
  • Yes. Nearby restaurants include Santa Cruz Diner (6-min walk), Lulu Carpenter's (15-min walk), and Verve Coffee Roasting (15-min walk).
  • Holiday Inn Express Hotel & Suites Santa Cruz, an IHG Hotel has an outdoor pool.
8.0.Very good.
  • 10.0.Exceptional

    Easy check in and a clean room. Parking under hotel is tight. If you have a large vehicle it’s very tight. Over all a nice place. Starbucks just down the road if you aren’t a keurig person😊

    Anne, 1 night family trip, Sep 3, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Typical Holiday Inn. Clean and comfy. Couple of eateries nearby, not to many homeless folks lingering.

    Joshua, 1 night trip with friends, Sep 2, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Good

    Room was nice. Area was very good. Near the boardwalk.

    Romelio, 1 night family trip, Sep 2, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Amazing rooms! Perfect for a family.

    Very roomy, comfortable and clean! would definitely recommend.

    Joann, 2 night family trip, Aug 27, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    Total disappointment…

    Upon our arrival the parking garage, which they charge you $10 a day for, was full. We ended up parking on the street both days. Neighborhood was less than desirable, to say the least. They did not supply hand soap or shower soap nor a bath mat, hair dryer was missing front “cage” leaving the heating coils exposed….even when we requested items…via a text… upon their noted recommendation. They made sure to include prices for missing room items on their laminated chart they leave in the rooms. On the plus side, it was quiet and the shower had a pretty strong water flow. But that’s the only nice things I have to say about this place. WE will never go back or recommend it.

    Donna, 2 night trip, Aug 27, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    Probably won’t stay there again.

    Took too long to check in, then there wasn’t a blow hair dryer in the room. Then they didn’t tell us that we needed to ask for house cleaning to clean the room.

    Antonio, 2 night family trip, Aug 27, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Very good

    Marites, 1 night family trip, Aug 25, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    When we checked in the card reader was not working. When we got to our room, the carpet was wet. We alerted the front staff and we were told that

    1 night family trip, Aug 22, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    Non-existent customer service

    I was extremely disappointed with the level of customer service I received. I asked for towels and was made to feel like it was an unreasonable request because we went to the pool. The hallways were also very noisy at night and when I called the front desk they didn’t seem to care. Then very early in the morning I was awoken by a disturbing ticking sound outside my window. I called to ask if it can be taken care of and was told “I’ll have to call maintenance”. She didn’t seem to be concerned or want to help me in the slightest. And of course the issue never got fixed. This all happening while having AC that was out of order. The hotel itself was fine aside from the elevators being very slow and small, forcing people to wait for long periods of time to follow social distancing. All in all it was a very frustrating experience.

    Daniel, 2 night family trip, Aug 20, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Good with some drawbacks

    This place is really nice, but I thought the parking was free. It's just $10/day so not bad . . . There were weird things like the refrigerator hadn't been plugged in, there was no tissue--little things that were kind of annoying. But overall it was fine. Good location for getting on freeway, not so much for walking around.

    Patricia, 1 night family trip, Aug 14, 2021

    Verified Hotels.com guest review

See all 706 reviews