Marina Palace Hotel & Congress Hall

Photo gallery for Marina Palace Hotel & Congress Hall

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Terrace/patio
Balcony
Room
Room

Overview of Marina Palace Hotel & Congress Hall

Marina Palace Hotel & Congress Hall

4.0 star property
Beach hotel in Aci Castello with spa and restaurant

6.8/10 Good

68 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Free WiFi
  • Pet friendly
  • Airport transfer
  • Gym
  • Non-smoking
Map
Via Provinciale 1, Aci Trezza, Aci Castello, CT, 95026
Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • Full-service spa
  • Rooftop terrace
  • Breakfast available
  • Health club
  • Outdoor tennis court
  • Self parking
  • Room service
  • Coffee shop/cafe
  • Babysitting
For families
  • Children stay free
  • Babysitting (surcharge)
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
Cleaning & Safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 72-hour vacancy between guest room stays
  • Hand sanitizer provided

Choose dates to view prices

About this area

What's nearby

  • Heart of Aci Castello
  • Lungomare di Ognina - 17 min drive
  • Via Etnea - 19 min drive
  • Tribunale di Catania - 20 min drive
  • Catania University - 20 min drive
  • University Hospital Policlinico Vittorio Emanuele - 22 min drive
  • Catania Port - 27 min drive
  • Palazzo Biscari - 27 min drive
  • Piazza Universita - 27 min drive
  • Piazza Stesicoro - 25 min drive
  • Roman Amphitheater - 26 min drive

Getting around

  • Fontanarossa Airport (CTA) - 38 min drive
  • Cannizzaro Station - 7 min drive
  • Acireale Station - 11 min drive
  • Catania Ognina Station - 15 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

About this property

Marina Palace Hotel & Congress Hall

A great choice for a stay in Aci Castello, Marina Palace Hotel & Congress Hall features a rooftop terrace and offers an airport shuttle (available 24 hours) for EUR 50 per vehicle. Guests can visit the spa to indulge in massages, body wraps, or facials, and Marina Restaurant Gourmet serves breakfast and dinner. A bar/lounge, a health club, and a fitness center are other highlights at this upscale hotel.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Safe Hospitality National Protocol (Italy)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast and through room service
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 53 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - 10:30 PM
  • Express check-in/out
  • Early check-in subject to availability
  • Check-out time is 10:30 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • The front desk is open daily from 7:00 AM - 11:00 PM
  • Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*

Pets

  • Pets allowed*

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (EUR 5 per day)
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle (available 24 hours)*

Offsite

  • Area shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Local cuisine breakfast (surcharge) each morning 8:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

Taking the kids

  • Children stay free
  • Babysitting (surcharge)

What to do

  • Pilates classes
  • Shopping
  • Beach nearby
  • Bicycle rentals nearby
  • Golfing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Working away

  • 24-hour business center
  • Meeting room
  • Conference space (10226 square feet)

Services

  • Front desk (limited hours)
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 2002
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Television in common areas
  • Health club
  • Full-service spa
  • Outdoor tennis court
  • Massage/treatment rooms

Accessibility

  • Wheelchair accessible
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Raised toilet seat
  • Low-height counter/sink
  • Grab bar near toilet
  • Bathroom emergency pull cord

Languages spoken

  • English
  • French
  • Italian
  • Spanish

Room amenities

Be entertained

  • Flat-screen television

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar

What to enjoy

  • In-room massage
  • Balcony or patio

Freshen up

  • Bidet
  • Free toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

Spa

The onsite spa has massage/treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with Turkish bath/hammam.

The spa is open daily.

Dining

Marina Restaurant Gourmet - This restaurant serves breakfast and dinner.
Roof the Top - Onsite restaurant.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 3 nights. This tax does not apply to children under 14 years of age.

Optional extras

  • Local cuisine breakfast is offered for an extra charge of EUR 3.99 for adults and EUR 3.99 for children (approximately)
  • Airport shuttle service is offered for an extra charge of EUR 50 per vehicle (one way)
  • Area shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge of EUR 30.00 (subject to availability)
  • Late check-out can be arranged for an extra charge of EUR 30.00 (subject to availability)

Renovations and closures

The following facilities or services will be unavailable from February 1 2022 to September 1 2022 (dates subject to change):
  • Dining venue(s)
  • Shuttle services

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Babysitting is available for an extra charge
  • Cribs/infant beds are available for EUR 10.0 per night
  • All guests, including children, must be present at check-in and show their government-issued photo ID card or passport

Pets

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pets are allowed for an extra charge of EUR 15 per pet, per day

Parking

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Self parking costs EUR 5 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast and through room service.

Each guestroom is kept vacant for a minimum of 72 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it follows the cleaning and disinfection practices of Safe Hospitality National Protocol (Italy).

Policies

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts credit cards. Cash is not accepted.

Cash transactions at this property cannot exceed EUR 1999.99, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Also known as

Marina Palace Congress Hall Aci Castello
Marina Palace Hotel & Congress Hall
Marina Palace Hotel & Congress Hall Aci Castello
Marina Palace Hotel Congress Hall Aci Castello
Marina Palace Hotel Congress Hall
Marina Palace Congress Hall
ina Congress Hall Aci Castell
Marina Palace & Congress Hall
Marina Palace Hotel & Congress Hall Hotel
Marina Palace Hotel & Congress Hall Aci Castello
Marina Palace Hotel & Congress Hall Hotel Aci Castello

Frequently asked questions

Overall score and ratings

6.8

Good

7.5/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

4.9/10

Eco-friendliness

2/10 Poor

We had a horrible experience! We arrived at around 20.30 and were greeted in the parking by the manager. We were informed that the lift was not working and were escorted to the reception through the service door. We paid for our stay (2 nights) and immediately we were informed that the AC was not working. Of course this was a problem for us as it was a heatwave. They insisted on showing us the room as they were convinced that once we would see the room we would decide to stay. The room's décor was outdated and extremely hot so we were offered a room at a nearby hotel for the first night until the AC was fixed. We were informed that we were the only guests which felt very weird but understandable given the state of the so called hotel. The manager offered us a junior suite with sea view due at the other hotel due to the inconvenience and invited us back at the Marina hotel the next night as the AC would have been fixed by then. We were assured that this other hotel was accessible on foot however it turned out to be 25 minutes away on foot which is not as close as we told. We struggled to find this other hotel as it was in the middle of nowhere not in the center where we wished to stay. We checked in at this hotel and were then shown to our room which was in a state of complete disrepair. The next day we left Aci Trezza and found another hotel as we did not want to return to Marina Hotel. Wasted money, stay away!!
2-night romance trip
Verified Expedia guest review

4/10 Fair

Could not control air cond...thus room was uncomfortable . Requested at main desk for adjustment, still did not work. Floors not clean.
1-night trip
Verified Expedia guest review

4/10 Fair

Disappointing Hotel in a decent location
The hotel building and rooms are good. Spacious, clean with a good maid service. It doesn't offer 4 star service. The reception staff are lovely but hopeless. They could not help with trips and didn't even know that there was a bus service with a stop outside the hotel to Catania. They made no attempt to provide gluten free and dairy free products for us despite my requesting it on the booking and subsequently when we were there...which really isn't good enough as these things are available from the little supermarket in the same street. The buffet breakfast was sad, limited and repetitive -certainly not 4 star...and we had to provide our own. The car park below should be free for guests. Once again I got conflicting information from reception about paying for it. One person said I could pay at the end of my stay at check out, another said I had to pay the man in the car park...and final settlement of car park and local tax had to be in cash? Is this a 4 star hotel or a street trader? Not able to use credit card. Absurd. Overall poor service from what could be a lovely hotel. Need to sharpen their act with respect to guests needs and be more helpful about local knowledge and improve the food on offer.
Bruce, 7-night trip
Verified Expedia guest review

6/10 Good

Breakfast
Nice room but regarding services specily breakfast not much choice on the table and we asked for hot drink in the morning but person in charge could not make simple capicciono
Verified Hotels.com guest review

8/10 Very Good

Satisfied
Nice hotel, nice staff, and nicely located. I would like to improve breakfast. Airport shuttle service is very convenient but it consists of a taxi 50 EUR not negotiable which is too expensive for a distance of 15.5 km!
Verified Hotels.com guest review

6/10 Good

Timing for breakfast and more choice on breakfast tables chioice resturant
Verified Expedia guest review

8/10 Very Good

Beach location.
We had a wonderful week, the only thing that the hotel lacked was something for the children to do, such as a pool table or games room.
Verified Ebookers guest review

8/10 Very Good

Off The Trail
While booking the room I gave the operator the address of the Relative where I would be staying so as to be nearby. He said it was very close that was NOT TRUE it was a half hour drive each way to go see them and made it very inconvienent to visit traveling that far and spending an Hour a day driving back and forth was very iritating.
Verified Expedia guest review

2/10 Poor

Struttura poco manutenzionata con gravi problemi all'impianto elettrico e di condizionamento
Marco, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Siamo stati bene, grande comodità il parcheggio e la posizione
Valeria, 6-night romance trip
Verified Expedia guest review