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All properties in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

Hotel Lunasol

3-star3 stars
Great for families

Good to know

  • Babysitting or childcare (surcharge)
  • Children's pool
  • In-room childcare (surcharge)
  • Dry cleaning/laundry service
Calle 4 no. 169, entre avenidas 15 y 20, Colonia Centro, Playa del Carmen, QROO, 77710, Mexico

Family-friendly hotel with outdoor pool, connected to a shopping center, near Quinta Avenida
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Babysitting or childcare (surcharge)
    • Children's pool
    • In-room childcare (surcharge)
    • Dry cleaning/laundry service
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • There was an issue with the water not working in our room, but it was resolved when we…Feb 17, 2021
  • I love Hotel Lunasol and stay here every time I visit Playa del Carmen. The hotel itself…Jan 13, 2021

Hotel Lunasol

from P1,865
  • Standard Double Room, 2 Double Beds
  • Deluxe Room, Terrace

What’s around Hotel Lunasol

Landmarks

  • In Downtown Playa del Carmen
  • Quinta Avenida - 3 min walk
  • Playa del Carmen Main Beach - 4 min walk
  • Playa del Carmen Maritime Terminal - 8 min walk
  • Mamitas Beach Club - 15 min walk
  • Nuestra Senora del Carmen Catholic Church - 6 min walk
  • Playacar Golf Club - 32 min walk
  • Yucatek Divers - 1 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 51 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 16 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is 11 AM
  • Express check-in

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

Travelling with others

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

  • Babysitting/childcare*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free uncovered onsite self parking

  • Wheelchair-accessible parking on site

  • Onsite parking limited

  • Offsite parking nearby (USD 20 per day)

Payment types at the property

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Full breakfast daily (surcharge)
  • Coffee/tea in a common area
  • Microwave in a common area
Things to do
  • Bicycle rentals nearby
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Scooter/moped rentals nearby
  • Skydiving nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby
  • Windsurfing nearby
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Number of buildings/towers - 2
  • Year Built - 2008
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible parking
Languages Spoken
  • English
  • French
  • Italian
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Ceiling fan
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
  • Premium bedding
Things to enjoy
  • In-room massage available
  • Balcony or patio
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer (on request)
Be entertained
  • 21-inch plasma TV
  • Cable TV channels
Stay connected
  • Free WiFi
More
  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

Recreation

On Site

  • Spa tub

Nearby

  • Bicycle rentals nearby
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Scooter/moped rentals nearby
  • Skydiving nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby
  • Windsurfing nearby

Hotel Lunasol’s small print

Also known as

  • Hotel LunaSol
  • Hotel Lunasol Playa del Carmen
  • Hotel Lunasol Hotel Playa del Carmen
  • Hotel LunaSol Playa del Carmen
  • LunaSol Playa del Carmen
  • Hotel LunaSol Riviera Maya/Playa Del Carmen, Mexico
  • Hotel LunaSol Riviera Maya/Playa Del Carmen
  • Hotel Lunasol Hotel

Policies

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-out is available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

Optional extras

Parking is available nearby and costs USD 20 per day

Full breakfast is offered for an extra charge of USD 5 for adults and USD 5.5 for children (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of USD 130 per vehicle (roundtrip, Maximum occupancy 6)

Airport shuttle for children between the ages of 3 and 11 costs USD 10 (roundtrip)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Hotel Lunasol

  • Does Hotel Lunasol offer free cancellation for a full refund?
    Yes, Hotel Lunasol does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Hotel Lunasol?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Hotel Lunasol?
    Yes, there's free self parking. Parking spots may be limited.
  • Is there a pool at Hotel Lunasol?
    Yes, there's an outdoor pool and a children's pool.
  • Are pets allowed at Hotel Lunasol?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Hotel Lunasol?
    You can check in from 3 PM - midnight. Check-out time is 11 AM. Express check-in and contactless check-out are available.
  • Are there restaurants at or near Hotel Lunasol?
    Yes. Nearby restaurants include Mr. Dog (3-min walk), La Vagabunda (4-min walk), and Cafe Andrade (4-min walk).
  • Is airport shuttle service offered by Hotel Lunasol?
    Yes, an airport shuttle is available. The charge is USD 130 per vehicle roundtrip.
  • What is there to do at Hotel Lunasol and nearby?
    Have fun with activities like cycling, skydiving, and snorkeling, and practice your swing at the nearby golf course. Additional recreation nearby includes ecotours. Enjoy a relaxing soak in the spa tub and an invigorating swim in the outdoor pool. Hotel Lunasol also has a picnic area and a garden.

Recent reviews

Superb 9.2 From 84 reviews

Poor 2.0
Bed bugs! Do not stay!
Don't stay here. We found 6+ bugs in our hotel room, including a dead BED BUG on the bed. There were also bugs on the walls, writhing out of cocoons. See uploaded photo. Management would not refund. You can imagine our shock, given the good reviews this hotel has. The lobby roof was also leaking and the lobby desk was covered in tarp.
mx1 night trip
Very good 8.0
Great place 👍
Francis, ca14 night trip
Exceptional 10.0
Muy buena experiencia,limpio,cerca de todo,los muchachos de la recepción muy atentos,el area de la piscina muy accesible si estás con niños y tienes una cocina abierta que cuenta con todos sus implementos si deseas cocinar o calentar algo.
Luis, us3 night family trip
Exceptional 10.0
HOTELS.COM ARE THIEVES
Hotel Lunasol was fantastic. It’s Hotels.com who is shady. While another hotel cancelled my reservation, Hotels.com, didn’t refund my money I paid in advance. It clearly said, that cancellations would be refunded....especially when I did not cancel, the hotel did. HOTELS.COM CANT BE TRUSTED
David, us5 night trip
Exceptional 10.0
Great location walking distance to many restaurant, bar, ferry.. but we didn't have hot water in our shower.
A.ESTRADA, us1 night romance trip
Very good 8.0
Hotel Lunasol, Playa del Carmen
The front office was great. Could communicate in English. Rooms are clean. Only issues were the shower has no pressure and there is no place to keep soap etc close to shower.
Muralidhar, us2 night trip
Exceptional 10.0
Was great ,awesome location and great service,nice and very clean rooms
Octavio, us5 night trip
Very good 8.0
The staff were very nice, especially Victor. He allowed us to drop off our bags earlier than check-in in a secure location. The hotel is very Central and close to 5th Avenue. Near all the shopping but also near the loud clubs keep that in mind loud music until 1 to 2 am. That said the room is very clean the hotel is very nice the bathroom is very large and beautiful.
Sarah, ca1 night trip with friends
Exceptional 10.0
The location is great can walk anywhere! Beautiful pool and room. Very nice staff! They are always there and helpful. Can’t wait to get back and decompress. It’s that nice!
us2 night trip
Exceptional 10.0
Friendly staff, free coffee in the morning. Close to downtown playa del Carmen
ca1 night family trip

Hotel Lunasol