Four of us arrived after a long day of driving of safari, only to be told by the front desk that they do not have our reservations-----reservations that were made more than SIX months prior!! I noted that they had two large tour groups of elderly people staying there-----it appears our rooms were "cancelled" to accomodate the large groups. In an attempt to appease us, since the next closest lodge is over 30 minutes away, they moved an employee out of one room and put us in a room where the air conditioning was not working. The temperature in the area that day was 95 degrees. I had booked two rooms with a private balcony......I certainly did NOT receive that! The manager was involved, but it was very clear that they only concerned themselves with the large groups. The interesting thing is, I'm guessing the group paid a much lower room rate than we did. I travel extensively around the world......this was one of my WORST experiences to date, and I cannot rate this property any LOWER! They were fraudulent and a huge disappointment. I will be fighting for a refund on my reservation!! STAY AWAY FROM THIS PROPERTY.