May 25, 2023
There was no sign to identify the location and the handicap entrance was down the block. This is a unit in a condo and they ask for a copy of the passport and vaccination card of you and your guest before arrival. It is an extremely small unit and in need of repair. The kitchen floor had water leaking from the refrigerator and the host tried to charge me 800 pesos for a bathroom towel rack that fell when I entered. The host also charged me 400 pesos for an assistant to buy some medication from a pharmacy on the ground floor. He later returned the 400 pesos but tried to extort the 800 pesos for the towel rack. Apparently, the host was working with another scammer who called and said he was a doctor and that I needed to go to the hospital because I had a sore throat. I told him that if he was a doctor, he would not recommend treatment for a patient unseen. I contacted Hotels.com and told them that I was leaving and they eventually refunded my payment. This was an awful choice and I never experienced anything like this in all the years I have booked with Hotels.com.
Verified Hotels.com guest review