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Wellness Hotel Alpenhof

Photo gallery for Wellness Hotel Alpenhof

Indoor pool, sun loungers
Indoor pool, sun loungers
Outdoor spa tub
Outdoor spa tub
View from room

Overview of Wellness Hotel Alpenhof

Wellness Hotel Alpenhof

4.5 star property
Zermatt ski-in/ski-out hotel with spa and ski storage

9.4/10 Exceptional

460 verified Hotels.com guest reviews

Popular amenities

  • Free breakfast
  • Parking available
  • Pool
  • Free WiFi
  • Pet friendly
  • Gym
Map
Matterstrasse 43, Postfach 462, Zermatt, VS, 3920

Room options

About this area

What's nearby

  • Heart of Zermatt
  • Zermatt-Matterhorn Ski Paradise - 1 min drive

Getting around

  • Sion (SIR) - 76 min drive
  • Zermatt Gornergratbahn Station - 5 min walk
  • Zermatt (QZB-Zermatt Train Station) - 6 min walk
  • Zermatt Station - 6 min walk
  • Free train station pick-up

Restaurants

  • Bäckerei Fuchs - 3 min walk
  • Restaurant Walliserstube - 3 min walk
  • Chalet da Giuseppe - 3 min walk
  • Chez Heini - 4 min walk
  • Le Mazot - 5 min walk
Map

About this property

Wellness Hotel Alpenhof

Wellness Hotel Alpenhof allows you more time for skiing with ski-in/ski-out access. You can visit the spa to indulge in deep-tissue massages, body wraps, or aromatherapy, and international cuisine is served at Restaurant Alpenhof, which is open for breakfast, lunch, and dinner. An indoor pool, a bar/lounge, and a fitness center are other highlights at this luxurious hotel. Skiers will appreciate access to ski passes and storage. The helpful staff and breakfast get great marks from fellow travelers.

Languages

Bosnian, Catalan, English, French, German, Italian, Macedonian, Portuguese, Serbian, Slovenian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available

Safety measures

Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available through room service
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 16 and up, and test must have been administered no more than 24 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 16 and up; guests must have received complete vaccination at least 14 days prior to check-in
This information is provided by our partners.

At a glance

Hotel size

  • 61 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - 10:00 PM
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.
  • At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination

Special check-in instructions

  • This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • The front desk is open daily from 7:30 AM - 10:00 PM
  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after 9:00 AM please contact the property in advance using the information on the booking confirmation
  • At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
  • Negative COVID-19 test result requirement applies to all guests aged 16 and up, and test must have been administered no more than 24 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 16 and up; guests must have received complete vaccination at least 14 days prior to check-in
  • For more details, please contact the property using the information on the booking confirmation
  • Zermatt is in a car-free zone and can be reached only by train.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (8 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed (dogs only)*
  • Pets must be supervised
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No onsite parking

Transfers

  • Free train station pick-up*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • Free daily reception
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)

What to do

  • Ice skating
  • Free use of nearby fitness center
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Sledding nearby

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Ski storage

Facilities

  • 1 building/tower
  • Built in 1983
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fireplace in lobby
  • Fitness center
  • An indoor pool
  • Full-service spa
  • Spa tub
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Wheelchair accessible
  • Elevator
  • Wheelchair-accessible path to elevator

Languages

  • Bosnian
  • Catalan
  • English
  • French
  • German
  • Italian
  • Macedonian
  • Portuguese
  • Serbian
  • Slovenian

Ski

  • Ski-in/ski-out access
  • Ski passes
  • Ski storage
  • Downhill skiing nearby
  • Ski lessons nearby
  • Snowboarding nearby
  • Ski rental shops
  • Snowshoeing nearby

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Stocked minibar (select free items)
  • Bathrobes and slippers

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

What to enjoy

  • Individually furnished

Freshen up

  • Private bathroom
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves with a trip to the onsite spa, which has 3 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Dining

Restaurant Alpenhof - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

Children & extra beds

  • Rollaway beds are available for CHF 60.0 per night

Pets

  • Pets are allowed for an extra charge of CHF 20 per pet, per night

Pool, spa, & gym (if applicable)

  • Guests under 16 years old are not allowed in the health club or spa tub, while guests under 16 years old are only allowed in the swimming pool, health club, and spa tub with adult supervision
  • Guests under 16 years old are not allowed in the spa
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Individually-wrapped food options are available through room service.

At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination.

The negative COVID-19 test result requirement applies to all guests aged 16 and up, and the test must have been administered no more than 24 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 16 and up; guests must have received complete vaccination at least 14 days prior to check-in.

Policies

<p>The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. </p><p>Only registered guests are allowed in the guestrooms. </p> <p>Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site. </p><p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property. </p><p>This property accepts major credit cards, debit cards and cash.</p>

Also known as

Alpenhof Hotel
Alpenhof Hotel Zermatt
Alpenhof Zermatt
Hotel Alpenhof
Hotel Alpenhof Zermatt
Hotel Alpenhof
Wellness Hotel Alpenhof Hotel
Wellness Hotel Alpenhof Zermatt
Wellness Hotel Alpenhof Hotel Zermatt

Frequently asked questions

Does Wellness Hotel Alpenhof offer free cancellation for a full refund?
Yes, Wellness Hotel Alpenhof does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Wellness Hotel Alpenhof?
As of February 6, 2023, prices found for a 1-night stay for 2 adults at Wellness Hotel Alpenhof on February 7, 2023 start from P 34,655, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Wellness Hotel Alpenhof?
This property confirms that guests must provide documentation related to COVID-19 at check-in. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Wellness Hotel Alpenhof?
Yes, there's an indoor pool.
Are pets allowed at Wellness Hotel Alpenhof?
Yes, dogs are welcome. There's a charge of CHF 20 per pet, per night. Food and water bowls are available.
Is parking offered on site at Wellness Hotel Alpenhof?
Sorry, there's no onsite parking at Wellness Hotel Alpenhof.
What are the check-in and check-out times at Wellness Hotel Alpenhof?
You can check in from 3:00 PM - 10:00 PM. Check-out time is 11 AM.
What is there to do at Wellness Hotel Alpenhof and nearby?
Have fun with onsite winter activities like ice skating. Indulge in a treatment at the spa and soothe your senses in the spa tub. Wellness Hotel Alpenhof also has an indoor pool and a sauna, as well as a steam room and a garden.
Are there restaurants at or near Wellness Hotel Alpenhof?
Yes, Restaurant Alpenhof offers international cuisine. Nearby restaurants include Bäckerei Fuchs (3-min walk), Restaurant Walliserstube (3-min walk), and Chalet da Giuseppe (3-min walk).
What's the area around Wellness Hotel Alpenhof like?
Wellness Hotel Alpenhof is in the heart of Zermatt, a short 5-minute walk from Zermatt Gornergratbahn Station and 15 minutes' walk from Zermatt - Furi. Travelers say the area is walkable and ideal for skiing.

Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.5/10

Staff & service

9.5/10

Amenities

9.5/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Exceptional

Lovely stay! Very nice hotel, recently renovated and kind team. Good location. Enjoyed the restaurant and great selection of wines. Will be back:-)
Verified Expedia guest review

10/10 Exceptional

We stayed at Hotel Julen due to hotel construction and it was amazing! The staff and facilities were top notch. Comfortable and clean. The breakfast was amazing
Kathleen, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Mario, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Cannot recommend this hotel enough. Worth every penny. The room was cozy and luxurious with a bathtub in the center! The lobby, piano bar and spa area were all beautiful. The hotel owns several local restaurants- Highly recommend Julen! The hotel breakfast is huge and has many cheeses, yogurts and jams from the hotel owners farm.
Caroline, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Excellent stay at the Alpenhof. Room was spacious and elegant, food was great, staff friendly, large spa, well located - all in all an impeccable stay in one of the best ski resorts in Switzerland. Thank you!
Fabiola, 2-night romance trip
Verified Expedia guest review

2/10 Poor

Ernest, 4-night trip
Verified Orbitz guest review

8/10 Very Good

Sauna perfection.
Great hotel, good service and well placed for the main ski lift. The highlight for us was the extraordinary sauna , made of solid timber tree trunks, accessed through the snowy outdoor hot tub area. Sublime
david, 6-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Wonderful!!!
Amazing hotel, combining old Swiss style with modern design. Spacious rooms, well designed. Only problem was with the toilet - glass doors with no sound isolation… not great option if you’re not traveling solo. Great lobby and bar, stunning restaurant with delicious food. Spa very nice, although outdoor pool could be linked to indoor instead of running outside in just the swimsuit.
Ewa, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Holly, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great arrangement for ski
Room has balcony, comfortable Lobby, walking distance to the lift station ( sunny side), nice pool, inside and outside sauna, inside and outside jacuzzi, good food, cigar lounge, ice skating ring, afternoon tee, and most of all very friendly personal. We are very pleased with our stay. Tried some of the restaurants in town: Spycher ( best ambiance), Excelsior (best food) and Guiseppe (most positiv vipe) we can recommend.
Lobby
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Restaurant
Martina, 7-night trip
Verified Hotels.com guest review