Hotel Des Balances

Photo gallery for Hotel Des Balances

Primary image
Suite, Hot Tub, River View (with Balcony) | Balcony
Double Room Single Use, River View | Balcony
Romantic Suite, 1 King Bed, Balcony, River View | View from room
Double Room Single Use, River View | View from room

Overview of Hotel Des Balances

Hotel Des Balances

4.0 star property
Riverfront hotel in Old Town Lucerne with restaurant and bar/lounge

9.4/10 Exceptional

592 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Free WiFi
  • Pet friendly
  • Airport transfer
  • Non-smoking
  • Air conditioning
Map
Weinmarkt, Lucerne, LU, 6004
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Valet parking
  • Self parking
  • Room service
  • 24-hour business center
  • Business center
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Air conditioning
For families
  • Children stay free
  • Private bathroom
  • Television
  • Terrace
  • Daily housekeeping
  • Laundry facilities

Choose dates to view prices

About this area

What's nearby

  • In Old Town Lucerne
  • Burgenstock - 35 min drive

Getting around

  • Zurich Airport (ZRH) - 55 min drive
  • Lucerne (QLJ-Lucerne Train Station) - 8 min walk
  • Lucerne Station - 8 min walk
  • Luzern Sgv Station - 14 min walk
  • Airport shuttle (surcharge)

About this property

Hotel Des Balances

4-star luxury hotel in the heart of Old Town Lucerne
Take advantage of a roundtrip airport shuttle, a terrace, and dry cleaning/laundry services at Hotel Des Balances. The onsite restaurant, Restaurant Balances, features French cuisine and al fresco dining. Free in-room WiFi is available to all guests, along with a bar and a 24-hour business center.
Other perks at this hotel include:
  • Buffet breakfast (surcharge), valet parking (surcharge), and meeting rooms
  • Concierge services, luggage storage, and a banquet hall
  • Free newspapers, smoke-free premises, and tour/ticket assistance
  • Guest reviews speak highly of the helpful staff and walkable location
Room features
All guestrooms at Hotel Des Balances have perks such as air conditioning, as well as amenities like free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with shower/tub combinations and free toiletries
  • TVs with satellite channels
  • Coffee/tea makers, heating, and daily housekeeping

Languages

English, French, German, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Clean & Safe (Switzerland)
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global)

Social distancing

Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks available for guests
Masks available
Masks are required at the property for guests without COVID-19 vaccination
Hand sanitizer provided
Enhanced food service safety measures are in place
At check-in, guests must provide either a negative Antigen COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 18 and up, and test must have been administered no more than 48 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 18 and up; guests must have received complete vaccination at least 15 days prior to check-in
This information is provided by our partners.

At a glance

Hotel size

  • 56 rooms
  • Arranged over 7 floors

Arriving/Leaving

  • Check-in time from 2:00 PM - midnight
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.
  • At check-in, guests must provide either a negative Antigen COVID-19 test result or a record of full COVID-19 vaccination

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • At check-in, guests must provide either a negative Antigen COVID-19 test result or a record of full COVID-19 vaccination
  • Negative COVID-19 test result requirement applies to all guests aged 18 and up, and test must have been administered no more than 48 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 18 and up; guests must have received complete vaccination at least 15 days prior to check-in

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (6 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed*
  • Restrictions apply*
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (CHF 33 per night)
  • Onsite valet parking (CHF 33 per day; includes in/out privileges)
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Traveling with children

  • Children stay free

What to do

  • Hiking/biking trails nearby

Working away

  • 24-hour business center
  • Meeting rooms
  • Conference space (1970 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Terrace

Accessibility

  • Elevator
  • Wheelchair-accessible parking

Languages

  • English
  • French
  • German
  • Spanish

Room amenities

Be entertained

  • IPod docking station
  • Television
  • Satellite TV channels

Home comfort

  • Air conditioning and heating
  • Minibar
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free WiFi
  • Free local calls
  • Electrical adapters/chargers

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Restaurant Balances - This restaurant specializes in French cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required.
Balances Lounge - This bar serves light fare only. Reservations are required. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: CHF 4.40 per person, per night. This tax does not apply to children under 12 years of age.

Optional extras

  • Buffet breakfast is offered for an extra charge of CHF 35 per person (approximately)
  • Airport shuttle service is offered for an extra charge

Children & extra beds

  • Rollaway beds are available for CHF 70.0 per night

Pets

  • Pets are allowed for an extra charge of CHF 20 per pet, per day

Parking

  • Self parking costs CHF 33 per night
  • Valet parking costs CHF 33 per day with in/out privileges

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas for unvaccinated guests.

Enhanced food service safety measures are in place.

At check-in, guests must provide either a negative Antigen COVID-19 test result or a record of full COVID-19 vaccination.

The negative COVID-19 test result requirement applies to all guests aged 18 and up, and the test must have been administered no more than 48 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 18 and up; guests must have received complete vaccination at least 15 days prior to check-in.

This property affirms that it follows the cleaning and disinfection practices of Clean & Safe (Switzerland).

This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

Des Balances
Des Balances Lucerne
Hotel Des Balances
Hotel Des Balances Lucerne
Des Balances Hotel
Hotel Balances Lucerne
Hotel Balances
Balances Lucerne
Des Balances Hotel
Des Balances Lucerne
Hotel Des Balances Hotel
Hotel Des Balances Lucerne
Hotel Des Balances Hotel Lucerne

Frequently asked questions

Does Hotel Des Balances offer free cancellation for a full refund?
Yes, Hotel Des Balances does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hotel Des Balances?
As of September 28, 2022, prices found for a 1-night stay for 2 adults at Hotel Des Balances on September 29, 2022 start from P 17,141, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hotel Des Balances?
This property confirms that guests must provide documentation related to COVID-19 at check-in. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
Are pets allowed at Hotel Des Balances?
Yes, pets are welcome. There's a charge of CHF 20 per pet, per day. Food and water bowls are available.
Is parking offered on site at Hotel Des Balances?
Yes. Self parking costs CHF 33 per night. Valet parking costs CHF 33 per day.
Is airport shuttle service offered by Hotel Des Balances?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Hotel Des Balances?
You can check in from 2:00 PM - midnight. Check-out time is noon.
Is there an onsite casino at Hotel Des Balances?
No, this hotel doesn't have a casino, but Grand Casino Lucerne (13-min walk) is nearby.
What is there to do at Hotel Des Balances and nearby?
Have fun during the warmer months with activities nearby such as hiking.
Are there restaurants at or near Hotel Des Balances?
Yes, Restaurant Balances offers alfresco dining and French cuisine. Nearby restaurants include Wirtshaus Taube (3-min walk), SONG PI NONG (4-min walk), and Heini (4-min walk).
What's the area around Hotel Des Balances like?
Hotel Des Balances is located on the waterfront in Old Town Lucerne, a short 8-minute walk from Lucerne (QLJ-Lucerne Train Station) and 3 minutes' walk from Chapel Bridge. Travelers say the local area is good for shopping and very walkable.

Overall score and ratings

9.4

Exceptional

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.3/10

Property conditions & facilities

9.2/10

Eco-friendliness

10/10 Exceptional

Joseph, 3-night trip
Verified Hotels.com guest review

4/10 Fair

Ryan, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

This property is located by the river with balconies on the river which give you an outstanding view of the old medieval part of Luzern, including the bridges, a church and the river. It has a restaurant by the river with excellent food. The location is in the very center of the pedestrian area. And I loved the style of the hotel, and rooms.
Mario, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Friendly staff, great location, classy rooms.
Scott, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Beautiful location, room was immaculate with nice appointments and excellent service from every single staff member. Had a jacuzzi bath with a view of the mountains- wundebar!
Scott, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Amazing
Staff, location, food and room view was amazing. Hotel and room was large and updated. If I can make it back to Lucerne I’ll definitely stay here again.
Room will a view
James, 4-night trip
Verified Hotels.com guest review

8/10 Very Good

Hotel along the river
What's good to expect: View of the river from the room and very near to the main sights such as the bridges and old town. Also close to supermarkets and some of of the more popular food options. We were lucky to encounter a weekend morning bazaar selling fresh fruits and plants. Usual amenities for a hotel room (coffee maker, fridge, toiletries, kettle on request). We did not visit the restaurant at the hotel. What's not-so-good to expect: The hotel is abit of a walk from the train station, so be prepared to walk (and lug your luggage along) or pay exorbitant taxi prices. The accomodation is abit pricey on a per-night basis if compared to say service apartments (which we mainly stayed in for the other cities in our itinerary). Size-wise expect a typical hotel room. We are very appreciative of the hotel letting us check in ahead of the designated check-in time when we arrived (around 12-1PM) after our flight!
Wayne, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

The location was wonderful and the view was just incredible. Loved our stay at this hotel.
Angelica, 1-night romance trip
Verified Orbitz guest review

10/10 Exceptional

Sally, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Guillermo, 2-night trip
Verified Expedia guest review