Hôtel & Spa Hélianthal by Thalazur

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Overview of Hôtel & Spa Hélianthal by Thalazur

Hôtel & Spa Hélianthal by Thalazur

4.0 star property
4-star beach hotel with bar/lounge, near St-Jean-de-Luz Beach

8.2/10 Very Good

218 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Pet friendly
  • Non-smoking
  • Air conditioning
Map
Place Maurice Ravel, Saint-Jean-de-Luz, Pyrenees-Atlantiques, 64500
Main amenities
  • Daily housekeeping
  • Near the beach
  • 2 restaurants and bar/lounge
  • 2 indoor pools and 2 spa tubs
  • Breakfast available
  • Sauna
  • Steam room
  • Room service
  • 2 coffee shops/cafes
  • Spa services
  • Massage/treatment rooms
  • Business center
For families
  • Free cribs/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Garden
  • Terrace
Cleaning & Safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • On the boardwalk
  • Bay of Biscay - 4 min drive
  • Bidart Beaches - 8 min drive
  • Bid'a Parc - 19 min drive
  • Abbadia Castle - 25 min drive
  • Hendaye Beach - 34 min drive
  • Old Harbor - 16 min drive
  • Milady Beach - 25 min drive
  • Lac Marion - 25 min drive
  • Thalmar - 25 min drive
  • Gare du Midi - 26 min drive

Getting around

  • Biarritz (BIQ-Pays Basque) - 22 min drive
  • San Sebastian (EAS) - 30 min drive
  • Saint-Jean-de-Luz (XJZ-Saint-Jean-de-Luz Train Station) - 8 min walk
  • Saint Jean De Luz Ciboure Station - 8 min walk
  • Guethary Station - 8 min drive

About this property

Hôtel & Spa Hélianthal by Thalazur

Hôtel & Spa Hélianthal by Thalazur is a great choice for your beach stay in Saint-Jean-de-Luz, putting you near activities like scuba diving, snorkeling, and surfing/boogie boarding. 2 indoor pools provide fun for everyone, while guests in the mood for pampering can indulge in hot stone massages, body wraps, and aromatherapy. Atlantique, one of 2 restaurants, serves regional cuisine and is open for breakfast, lunch, and dinner. Other highlights at this upscale hotel include a bar/lounge, a sauna, and a steam room. The helpful staff and restaurant get good marks from fellow travelers.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 106 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 4:00 PM - midnight
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets allowed (dogs and cats only)*
  • Service animals welcome
  • Restrictions apply*

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Wheelchair-accessible parking on site
  • Onsite parking includes off-street options
  • Offsite parking nearby (EUR 17 per day; reservations required)
  • Street parking available

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 7:00 AM–10:00 AM on weekdays and 7:00 AM–10:30 AM on weekends
  • 2 restaurants
  • 2 coffee shops
  • Bar/lounge
  • Room service (limited hours)
  • Snack bar/deli

Taking the kids

  • Children's menu

What to do

  • Golf privileges
  • Beach access
  • Bicycle rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Boat tours nearby
  • Scuba diving nearby

Working away

  • Business center
  • 8 meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Golf caddy on site
  • Golf cart on site
  • Pool loungers

Facilities

  • 1 building/tower
  • Built in 1989
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • 18 holes of golf
  • 2 indoor pools
  • Spa services
  • 2 spa tubs
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Wheelchair accessible
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Pool hoist on site

Languages spoken

  • English
  • French
  • Spanish

Room amenities

Be entertained

  • 40-inch flat-screen TV
  • Premium cable channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
  • Free crib/infant bed

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are 12 treatment rooms including rooms for couples. Services include hot stone massages, sports massages, Swedish massages, and Thai massages. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy.

Dining

Atlantique - This beachfront restaurant specializes in regional cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Erdiko - Overlooking the garden, this brasserie specializes in regional cuisine and serves breakfast and lunch. Guests can enjoy drinks at the bar. Open daily.
L Atlantique - This bar is located on the beach. Open daily.
Erdiko - Overlooking the garden, this tapas bar serves breakfast and light fare. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: EUR 1.97 per person, per night. This tax does not apply to children under 18 years of age.

Optional extras

  • Buffet breakfast is offered for an extra charge of EUR 22 per person (approximately)

Pets

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 20.00 per pet, per day

Parking

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Parking is available nearby and costs EUR 17 per day

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pool access available from 9:00 AM to 7:30 PM
  • Guests under 12 years old are not allowed in the swimming pool, health club, or spa tub
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property accepts major credit cards. Cash is not accepted.

Also known as

Hélianthal Hôtel Thalasso
Hélianthal Hôtel Thalasso Saint-Jean-de-Luz
Hélianthal Thalasso
Hélianthal Thalasso Saint-Jean-de-Luz
Hôtel Hélianthal Saint-Jean-de-Luz
Hôtel Hélianthal Thalazur Saint-Jean-de-Luz
Hélianthal Saint-Jean-de-Luz
Hélianthal
Hôtel Hélianthal Thalazur
Hélianthal Thalazur Saint-Jean-de-Luz
Hélianthal Thalazur
Hélianthal Hôtel Thalasso Spa
& Spa Helianthal By Thalazur
Hôtel & Spa Hélianthal by Thalazur Hotel
Hôtel & Spa Hélianthal by Thalazur Saint-Jean-de-Luz
Hôtel & Spa Hélianthal by Thalazur Hotel Saint-Jean-de-Luz

Frequently asked questions

Overall score and ratings

8.2

Very Good

8.7/10

Cleanliness

8.6/10

Staff & service

8.7/10

Amenities

8.0/10

Property conditions & facilities

8.7/10

Eco-friendliness

10/10 Exceptional

Cristina, 1-night family trip
Verified Hotels.com guest review

4/10 Fair

Luke, 3-night trip
Verified Hotels.com guest review

8/10 Very Good

Nice hotel but overpriced during covid
1-night trip
Verified Hotels.com guest review

8/10 Very Good

Rest and very first taste of spring
In the COVID context, excellent stay at this hotel. Situation is perfect, very close to the beach. To be noticed, reception was surprising and room not available before 4PM. Hotel Internet access is renewed à noon (without quick access to the password), prepare a back up connection if necessary.
Christophe, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Friendly
Great staff and location.
1-night trip
Verified Hotels.com guest review

6/10 Good

Catherine, 4-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Spa was amazing and location. I didn’t get to have drink in the bar as went during the day and couldn’t find anyone working in the bar?
2-night family trip
Verified Expedia guest review

10/10 Exceptional

Would stay again.
Great location, walking to anywhere in the old town was convenient. The spa was very good. The hotel is a bit dated but not so much to avoid it. Check in with Joan - not so smooth, but all other staff were excellent.
George, 3-night trip with friends
Verified Hotels.com guest review

8/10 Very Good

Location was excellent as was the spa area. Overall the building and rooms need updating but still comfortable and clean.
Phillip, 2-night romance trip
Verified Hotels.com guest review

8/10 Very Good

1-night trip
Verified Expedia guest review