Hotel Pontao

Photo gallery for Hotel Pontao

Primary image
Outdoor pool
Outdoor pool
Outdoor pool
Balcony

Overview of Hotel Pontao

Hotel Pontao

3.0 star property
Beach hotel in Sal with outdoor pool and restaurant

7.2/10 Good

81 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Air conditioning
  • 24/7 front desk
Map
Edificio Pontao, Santa Maria, Sal, 4111
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Front desk safe
  • Multilingual staff
  • Luggage storage
  • TV in a common area
For families
  • Children stay free
  • Free cribs/infant beds
  • Private bathroom
  • Garden
  • Terrace
  • Daily housekeeping
Cleaning & Safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • Heart of Sal

Getting around

  • Sal Island (SID-Amilcar Cabral Intl.) - 16 min drive
  • Airport shuttle (surcharge)

About this property

Hotel Pontao

Hotel Pontao offers an airport shuttle (available 24 hours) for EUR 14 per vehicle one way. After splashing around at the outdoor pool, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. A terrace and a garden are other highlights.

Languages

English, French, Italian, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 79 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time starts at 2:00 PM
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

Parking

  • Free onsite self parking

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge

Traveling with children

  • Children stay free

Services

  • 24-hour front desk
  • Luggage storage
  • Multilingual staff
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • An outdoor pool

Accessibility

  • In-room accessibility
  • Wheelchair-accessible registration desk

Languages

  • English
  • French
  • Italian
  • Portuguese
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar

Sleep well

  • Turndown service
  • Free crib/infant bed
  • Bed sheets provided

What to enjoy

  • Furnished balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Phone

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: EUR 2.00 per person, per night. This tax does not apply to children under 16 years of age.

Optional extras

  • Airport shuttle service is offered for an extra charge of EUR 14 per vehicle (one way)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Policies

This property does not have elevators.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property accepts credit cards. Cash is not accepted.

Also known as

Hotel Pontao
Hotel Pontao Sal
Pontao
Pontao Hotel
Pontao Sal
Hotel Pontao Santa Maria
Pontao Santa Maria
Pontao Hotel Santa Maria
Hotel Pontao Cape Verde/Ilha Do Sal - Santa Maria
Hotel Pontao Sal
Hotel Pontao Hotel
Hotel Pontao Hotel Sal

Frequently asked questions

Overall score and ratings

7.2

Good

8.1/10

Cleanliness

7.4/10

Staff & service

7.3/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

2/10 Poor

Noisy room, without any hot water for a week
Firstly let me say that the cleaning and catering staff were great. Breakfast good and bed comfortable, unfortunately that's where it all ends. We paid extra for a superior room, although I'm not sure what that was for as the room didn't look the same or have any advantages. After repeatedly asking to change our room due to the noise (single glazed windows opposite a busy road and a nightclub) we were told there were no free rooms even though I saw several people vacate on many occasions. Apart from a TV with no signal, no In Room WiFi, terrible WiFi in lobby, a door opening straight out of the side of the building with a 6 foot drop (dangerous for children), the worst part was having no hot water for the entire stay. I can personally handle most problems but having no hot water on a winter holiday is a deal breaker I'm afraid, the excuse for this was that the hotel was full and people were showering at the same time (well its the hotels duty to ensure a full hotel is capable of dealing with the load) . So in conclusion I'd avoid as im sure there are better places for the price.
Robert, 6-night romance trip
Verified Hotels.com guest review

2/10 Poor

7-night trip
Verified Expedia guest review

8/10 Very Good

Round the corner from Santa Maria
Hotel staff are superb, paid for a deluxe room but I'm not sure what was deluxe about it as we had 2 joined single beds plus plenty of mould near bedside cabinet. Breakfast was more than enough for those not fussy like us.
7-night trip
Verified Expedia guest review

10/10 Exceptional

Excellent hotel, excellent breakfast choice.
Ian, 1-night romance trip
Verified Hotels.com guest review

4/10 Fair

There is no staff to help with baggages to go upstair.
Verified Expedia guest review

10/10 Exceptional

Great hotel
Small and basic but spotless, comfortable and convenient
Verified Hotels.com guest review

6/10 Good

OK for the price
Just 10 min stroll to the beach, breakfast is okay with usually eggs, bread, cereal etc. Reception lady helpful once she understands what you want. There was no working air con in 1st room we were put in so moved to another and the safe did not work, reception said they would get maintanence to look but was never fixed. Pool area nice and quiet and clean but needs attention to pool, lots of missing tiles.
Verified Expedia guest review

6/10 Good

Nice hotel and close to town
Nice hotel close to the Main Street in the town and short walking distance to the beach. Stayed here for 2 weeks bed and breakfast. Nice to have the use of the pool and free wifi in the reception area.
Verified Expedia guest review

8/10 Very Good

A week stay
Convenient hotel to stay in. Good location - beach nearby as well as bars, restaurants, taxis, car rental company, shops, supermarket. Breakfast lovely but if you come after 9 am, the choice seems to be limited. If busy during breakfast, no cups, plates, cutlery available for a while. No WiFi in the room. The downside of this place are hotel guests leaving their beach towels on sun beds around the swimming pool when not occupying them. It is almost impossible to use a sun bed if you do not 'reserve' it during breakfast time.
Verified Hotels.com guest review

6/10 Good

Well Located
The initial reception was welcoming and as we arrived early we were happy to wait for our booked "superior room with garden view" to be serviced while we walked to the town for lunch. On our return we were allocated what must have been the worst room in the hotel. It had no balcony, was small and dark and looked out on what must be the busiest, noisiest road junction in the town. The reception MUST have know that this was not the room we booked. We complained and were eventually offered and accepted "the last available room". This was a quiet and large family room. It was, I guess, "superior" but was not garden-facing and had no outside space, terrace or balcony, for relaxation. The worst experience was breakfast. This must be the worst organised breakfast buffet experience we have ever experienced. All the food and drink was in one corner and as there was only one hot drinks machine there was always a queue making the area too crowded to access food. The food was generally of poor quality and not systematically replenished. The hot food was mostly gone. The staff work hard but are not properly trained and managed so work very inefficiently. This whole breakfast experience made for a very stressful start to every day and is the main reason we would not recommend the hotel to a friend.
Verified Expedia guest review