Guests
All properties in Alcalá de Henares, Community of Madrid, Spain

Rafaelhoteles Forum Alcalá

4-star hotel with restaurant, near Magisterial Cathedral of Saints Justo and Pastor

  • Free WiFi
From
P3,583

Image gallery

  • Outdoor Spa Tub
  • Outdoor Spa Tub
  • Double Room (promo weekend) - Bathroom
  • Suite - Bathroom
  • Outdoor Spa Tub
Outdoor Spa Tub. Image 1 of 65.
1 / 65Outdoor Spa Tub
Calle de Bulgaria, 2, Alcala de Henares, 28802, Madrid, Spain
7.8.Good.
  • The cleaning service was performed every day, but, sometimes, I got very old and worn…

    Sep 4, 2021

  • Rooms in this hotel require some renovation or maintenance works.

    Sep 4, 2021

See all 96 reviews

Official standards

This property advises that it adheres to Safe Tourism Certified (Spain) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Guests are provided with free hand sanitizer

Guests rated location

Convenient
Safe
Walkable
  • Free WiFi
  • Parking available
  • Pool
  • Bathtub
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 132 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Spa tub
  • Self parking

For families

  • Private bathroom
  • Free toiletries
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities

What’s around

  • Heart of Alcala de Henares
  • Magisterial Cathedral of Saints Justo and Pastor - 11 min walk
  • Cervantes Birthplace Museum - 13 min walk
  • Plaza Cervantes - 17 min walk
  • Corral of Comedies Theater - 17 min walk
  • Foro de Complutum - 17 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Standard Double or Twin Room
  • Superior Room, 1 Double or 2 Twin Beds
  • Double Room (promo weekend)
  • Standard Double or Twin Room (3 Adults)
  • Standard Double or Twin Room (2 Adults + 1 Child)
  • Suite

What’s around

Landmarks

  • Heart of Alcala de Henares
  • Magisterial Cathedral of Saints Justo and Pastor - 11 min walk
  • Cervantes Birthplace Museum - 13 min walk
  • Plaza Cervantes - 17 min walk
  • Corral of Comedies Theater - 17 min walk
  • Foro de Complutum - 17 min walk
  • University of Alcala - 18 min walk
  • IFEMA - Feria de Madrid - 15.4 mi / 24.7 km

Getting around

  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 19 min drive
  • Alcalá de Henares Station - 18 min walk
  • Alcala de Henares La Garena Station - 22 min walk
  • Alcala de Henares University Station - 8 min drive
map
See on map
Calle de Bulgaria, 2, Alcala de Henares, 28802, Madrid, Spain

At a glance

Hotel size

  • This hotel has 132 rooms
  • This hotel is arranged over 6 floors

Arriving/leaving

  • Check-in time 2:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (12 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Covered onsite self parking (EUR 15.40 per night)
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • Room service (during limited hours)

Things to do

  • Pool sun loungers
  • Number of spa tubs - 1
  • Mountain biking nearby

Working away

  • Business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 9469
  • Conference space size (meters) - 880

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • Number of buildings/towers - 1
  • Year Built - 2008
  • Elevator
  • Safe-deposit box at front desk
  • Garden
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Handrails in hallways
  • Handrails in stairways

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer

Be entertained

  • LCD TV
  • Satellite TV channels

Stay connected

  • Desk
  • Free newspaper
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

Laventae - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting).

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of EUR 14.50 per person (approximately)

PetsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Service animals exempt from fees

ParkingPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Covered self parking costs EUR 15.40 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain).

Policies

Guests can rest easy knowing there's a smoke detector on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Also known as

  • Rafaelhoteles Forum Alcalá
  • Rafaelhoteles Forum Alcala
  • Rafaelhoteles Forum Alcalá Hotel
  • Rafaelhoteles Forum Alcalá Hotel
  • Rafaelhoteles Forum Alcalá Alcala de Henares
  • Rafaelhoteles Forum Alcalá Hotel Alcala de Henares

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Rafaelhoteles Forum Alcalá does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs EUR 15.40 per night.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 2:00 PM - anytime. Check-out time is noon. Contactless check-in and check-out are available.
  • Yes, Laventae offers alfresco dining and international cuisine. Nearby restaurants include La Posada del diablo (5-min walk), Gastrobar (9-min walk), and La Casa Vieja (10-min walk).
  • Have fun during the warmer months with activities nearby such as mountain biking. Relax in the spa tub after a day on the slopes or enjoy the use of a garden.
7.8.Good.
  • 6.0.Good

    Medium quality

    Alejandro, 1 night family trip, Mar 12, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great stay

    From start to finish the experience was great. Friendly check-in, excellent room and very helpful staff. We did not eat here unfortunately. Location is good too.

    1 night trip, Jan 7, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    The staff went out of their way to make a very difficult distressing and upsetting time for me very welcoming. The room bathroom and aspects in the room could have done with attention from maintenance which i did request on a couple of occasions but it couldn't be fixed. I thought just live with Trevor for once you already have enough stress to kill an elephant... why add to it in making a fuss.... and as I'm moving to the city shortly I may find myself in the hotel enjoying a drink when the summer weather arrives..... best not to leave the staff with a bad impression of me.

    Trevor, 5 night trip, Nov 19, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    Excellent hotel situated close to close to all amenities. Comfy beds and large rooms. The only negative was hotel hosts tourgroups who tend to “takeover” the breakfast area leaving little food or space for other guests.

    MrsLMeerkat, 7 night romance trip, Nov 8, 2019

    Verified Expedia guest review

  • 6.0.Good

    Three rooms offered before we had one without a broken toilet seat

    1 night romance trip, Oct 30, 2019

    Verified Expedia guest review

  • 8.0.Very good

    The agent Carlos at check-in was pleasant and efficient. The location was close to restaurants and stores.

    4 night romance trip, Oct 10, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Clean, in an area with easy access to public transport. Friendly staff.

    2 night business trip, Oct 9, 2019

    Verified Expedia guest review

  • 4.0.Fair

    The property is very nice and very well located. The staff at the check in is the worst. Rude, unwelcoming, bad attitude in general. Hated the check in and check out. Staff needs to work on their hospitality with clients.

    3 night family trip, Sep 27, 2019

    Verified Orbitz guest review

  • 8.0.Very good

    Stayed for a night...did not spent much time using facilities. The hotel is clean and rooms are comfortable enough for a short stay.

    Juan, 1 night trip, Sep 13, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    A good stopover hotel

    Very comfortable and newish hotel. It was an oasis in bleak surroundings. Easy walk to the centre of town.

    Peter, 1 night trip, Sep 11, 2019

    Verified Hotels.com guest review

See all 96 reviews