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All properties in Knoxville, Tennessee, United States of America
1 room, 2 adults

Mainstay Suites, Knoxville, United States of America

2.5-star2.5 stars
Great for families

Good to know

  • Free cribs/infant beds
  • Connecting/adjoining rooms available
  • Free WiFi
  • Microwave
144 Merchants Dr, Knoxville, TN, 37912, United States of America

Knoxville city-center guestrooms with kitchenettes
  • Free self-serve breakfast, free WiFi, and free parking
  • Great for families

    Good to know

    • Free cribs/infant beds
    • Connecting/adjoining rooms available
    • Free WiFi
    • Microwave
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
Location
Great location
Room
Great room
Cleanliness
Quite clean
Food
Food could be better

Mainstay Suites, Knoxville, United States of America

from P3,743
  • Standard Room, 1 Queen Bed, Non Smoking
  • Standard Room, 2 Queen Beds, Non Smoking
  • Suite, 1 King Bed, Non Smoking
  • Room, 2 Double Beds, Smoking
  • Room, 1 King Bed, Smoking (Efficiency)
  • Room, 1 Queen Bed, Smoking (Efficiency)
  • Room, 2 Queen Beds, Smoking (Efficiency)
  • Suite, 1 King Bed, Smoking
  • Suite, Multiple Beds, Non Smoking
  • Suite, 2 Double Beds, Non Smoking
  • Standard Room, 1 King Bed, Non Smoking

What’s around Mainstay Suites, Knoxville, United States of America

Landmarks

  • Heart of Knoxville
  • Knoxville Expo Center - 18 min walk
  • Knoxville Convention Center - 4.8 mi / 7.7 km
  • University of Tennessee - 5.6 mi / 9 km
  • World's Fair Park - 4.9 mi / 7.9 km
  • Market Square - 5.1 mi / 8.2 km
  • Tennessee Theatre - 5.2 mi / 8.3 km
  • Neyland Stadium - 5.4 mi / 8.7 km

Getting around

  • McGhee Tyson Airport (TYS) - 23 min drive

At a glance

Key facts

Hotel size

  • This hotel has 86 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon
Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed *

  • Specific rooms only *

  • 2 per room (up to 25 lbs)

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Parking

  • Free self parking

  • Free RV/bus/truck parking

Payment types at the property

* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free self-serve breakfast daily
  • Coffee shop/café
  • Coffee/tea in a common area
Working away
  • 24-hour business center
  • Meeting rooms
  • Conference space size (feet) - 909
  • Conference space size (meters) - 84
Services
  • 24-hour front desk
  • Laundry facilities
  • Free newspapers in lobby
  • Wedding services
  • Multilingual staff
Facilities
  • Number of buildings/towers - 1
  • Year Built - 2008
  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
  • Television in common areas
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business centre
  • Visual alarms in hallways
  • Wheelchairs available on site
  • Braille signage
  • Closed captioned TV
  • Grab bar - near toilet
  • Visual fire alarm
  • Lever door handles
  • Telephone accessibility kit
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Iron/ironing board
  • Washer/dryer
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Sofa bed size double
  • Pillowtop mattress
Things to enjoy
  • Individually decorated
  • Individually furnished
  • Separate dining area
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Hair dryer
Be entertained
  • 32-inch LCD TV
  • Premium TV channels
Stay connected
  • Desk
  • Free weekday newspaper
  • Free WiFi
  • Free local calls
Food and drink
  • Full-sized refrigerator/freezer
  • Microwave
  • Kitchenette
  • Stovetop
  • Cookware, dishware, and utensils
  • Dishwasher
More
  • Connecting/adjoining rooms available
  • Shared accommodations

Mainstay Suites, Knoxville, United States of America’s small print

Also known as

  • Mainstay Suites Hotel Knoxville
  • Mainstay Suites Knoxville
  • Mainstay Suites Hotel Knoxville
  • Mainstay Suites Knoxville
  • Mainstay Suites Aparthotel Knoxville
  • Mainstay Suites Aparthotel
  • Mainstay Suites
  • Mainstay Suites Hotel

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Optional extras

Rollaway beds are available for USD 10.0 per day

Pets are allowed for an extra charge of USD 15.00 per pet, per night

Service animals exempt from fees

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Mainstay Suites, Knoxville, United States of America

  • Does Mainstay Suites offer free cancellation for a full refund?
    Yes, Mainstay Suites does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is parking offered at Mainstay Suites?
    Yes, there's free self parking.
  • Are pets allowed at Mainstay Suites?
    Yes, pets are welcome, with a limit of 2 per room and maximum weight of 25 lbs per pet. There's a charge of USD 15.00 per pet, per night. Service animals are exempt from fees.
  • What are the check-in and check-out times at Mainstay Suites?
    You can check in from 3:00 PM to anytime. Check-out time is noon.
  • Are there restaurants at or near Mainstay Suites?
    Yes. Nearby restaurants include Applebee’s Neighborhood Grill & Bar (2-min walk), Hooters (2-min walk), and Puléo's Grille (2-min walk).

Recent reviews

Good 7.8 From 122 reviews

Exceptional 10.0
Good Stay
I enjoyed my stay here. The staff was nice, but not friendly. The bathroom was clean and the room is spacious.
Denisha, us3 night trip
Exceptional 10.0
Return customer
My wife and I have stayed at this Hotel several times and every time everyone has been friendly and the rooms are always very clean. I highly recommend.
Tommy, us1 night trip
Good 6.0
Needed better cleaning
First off the bed it’s self was very comfortable. The room needed a little better deep cleaning though. The walls were splattered with food behind the cook top and the garbage disposal did not work and had an Ofer. We had a non smoking room and 2 out of the 3 night we were there we could smell cigarette smoke coming through the bathroom vent. It was horrible. The front desk told us there was nothing they could do. The parking lot was very dirty with garbage and cigarette butts. There were bags of garbage in the parking lot when we got there and was still there on Monday morning when we checked out. It was a good location. We had Cracker Barrel on one side and hooter and Starbucks on the other so we were set with food! We probably won’t stay there again.
Glenda, us3 night trip
Good 6.0
Meh
The hotel was not too bad. It was reasonably clean and located in a convenient location less than 10 mins from downtown. However, it is easy to tell that it is in need of a renovation or update. The main negative is that breakfast was barely edible and very limited (sausages were tough and bread was dry and tasteless)
us1 night business trip
Fair 4.0
Room was fine,service was very disappointing and got worse the first morning during breakfast when there was cereal but no milk in the building and waffles but no syrup in the building with the excuse of we haven't received our delivery truck
shane, us1 night family trip
Very good 8.0
Comfortable stay...
The bed was amazingly comfortable and didn’t have to wait for service. Went during Vols homecoming, a busy time, and was greeted and treated wonderfully.
Alisha, us1 night trip
Fair 4.0
The best part was that the pillows and bed were surprisingly comfortable because the rest of the experience was below average. And I really was too tired to care, so we hopped in bed and went to sleep and checked out early. The room has not seemed to be cleaned in a while, stains on the cabinets, crumbs, food and smoke smell. Although we had a non-smoking room you could tell someone smoked in the bathroom. The carpet was pretty dirty. Overall it did not feel clean, so we will not go back. And I’m actually surprised it had so many good reviews. That is part of why we stayed there.
Amy, us1 night family trip
Exceptional 10.0
Great stay
Great !!!! Need gravy with the breakfast !!
Elizabeth, us2 night romance trip
Very good 8.0
Carpet needs cleaning
us1 night trip
Very good 8.0
Very nice clean friendly motel great location
Amber, us1 night family trip

Mainstay Suites, Knoxville, United States of America

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