4/10 Fair
October 1, 2023
The restaurant manager humiliates elderly ladies
The hotel itself is clean and well-maintained, especially around premium lodges. I have spent hours explaining to the receptionist that we need one more blanket instead of a cover. The air conditioner was not working; it was resolved in the next 12h. I would not recommend taking meal plans with the room. Over 10 day stay, we were served rotten chicken three days in a raw: over dinner and lunch. The restaurant manager does not have communication skills except for making overall scandal next to all restaurant guests, humiliating 60-year-old women who were all-inclusive. After this incident, my mum and her friend with diabetes and heart issues refused to attend lunches and dinners, and the holiday mood was ruined.
(The restaurant manager behaved very abruptly, causing two women emotional shock that ended up taking calming medication to put the pressure down. The reason for this humiliation was two rooms, half and full board, sat around one table, where mum and her friend put their drinks in the middle of the table, as tables were small. The restaurant manager made a whole drama at the restaurant following his assumptions that the number of guests was stressed from the conversation (My mum and her friend received some courtesy from restaurant guests after they left the premises)). Unfortunately, every day, when both ladies came again to the restaurant, the manager continuously pointed his finger at them, making them feel like plebeians among Roman citizens.
Verified traveler
9-night family trip
Verified Hotels.com guest review
