Mondrian South Beach, Miami Beach, United States of America

Look elsewhere. The pictures are incredible deceiving. We rented a 2 bedroom suite for the weekend. The size of the room was great, very spacious. The kitchen comes completely empty. No silverware, plates, or even a kitchen towel. You can request from downstairs but they bring one item at a time and only 2 cups or forks for example. Remember this is a room for 4. The rugs in the room were dirty, clearly had not been vacuumed. The bathrooms were filthy. Mold growing on the walls and shower ceiling. The sink drains had hair visibly stuck. At least the sheets were clean:) You can not bring any drinks to the pool. Even bottles of water. They require you to purchase everything! They also sell day pool passes to people not staying in the hotel. Let's just say the pool looked like a dirty fraternity party. Thank goodness for great friends because if not we would have all checked out and stayed elsewhere. Trust me no matter the rate you are not getting a good deal. This hotel is DIRTY! After calling and visiting the front desk to have our room serviced it never was. So an entire weekend and we never saw the housekeeping staff that we paid for. Very disappointing.

Beautiful Hotel. Excellent area to stay minutes away from clubs & shopping! The Best pool parties! Hotel food five stars!

Had a lot of fun!

The hotel staff really made the trip. It started out a little shaken but everyone really took care of us. Jay and Raheem are more than bellboys. They take care of the customers and know of all the right places to go along with doing their job. Their are two girls at the front desk that stood out. They both have colored skin. One looks like a young Beyoncé and the other one gives you African royalty but I wanted to come to the states. Very nice girls. Our server at the restaurant she had a platinum bob that she pulls back super sweet. All of the staff was good. My only feedback is with the switch of the new management the upscale lifestyle that the Mondrian has always had can be lost. The staff is keeping it going but some things have changed. Still hands down my favorite place to stay.

Staff was cold and unwelcoming with the exception of Andrea by the pool. Rooms were nice, but walls are thin. Pool is great, but crowded and can be tough getting a chair. Balcony views are awesome. Overall the hotel is nice, just needs a warmer touch and better attention to detail.