Mondrian South Beach, Miami Beach, United States of America

I had a great time at the Mondrian Hotel ... the room was vast, and comfortable, the pool was the main attraction, beautiful and fun atmosphere ... great poolside bars. The restaurant was disappointing, only because it was a very limited, "pub food" menu ... kinda boring, especially for the cost.

We booked a "kitchenette" room with the intention of having breakfast in our room. They provide no kitchen items unless begged, apparently because they assume guests will steal the silverware. There was a cooktop and a microwave, no toaster. The fridge was stuffed with minibar items, so we couldn't store anything anyway. It took two calls to the front desk to get even basic items -- and all they brought were two bowls, 2 spoons/forks/knives, 1 small sponge, small dish soap and a tiny fry pan. No plates, no cooking utensils. The pool is small, the pool area overcrowded. The staff seemed to have trouble keeping up with the demand for pool towels. We waited forever to get a lunch at the restaurant by the pool. The room cleaning was variable. One day the coffee was not restocked. The place clearly has staffing issues. The room had no drawers to unpack, not even a luggage rack. And the weird face on the wall gave us the creeps.

Staff at front desk was friendly and the pool area was really nice. The room however needed some updates. But a hip vibe.

Mixed review: If you love sexy people doing sexy trendy things this is your hotel. If you if you want peace and quite, not so much... 5 star location, pool, lounge, vibe, decor and overall design 4 star room comfort 3 star amenities Check in/check out was rather time consuming as there was a major pool party/event going on and therefore could not check in an hour early (2pm). Seemed a bit unorganized. The studio/ room was very spacious and well appointed though some features showed significant wear and tear. The biggest issue however were non-soundproof windows (lots of street noise), no USB port for charging your phone, nor a coffee maker which is esssential for a business trip. The bathroom was spacious and sleek but had a running toilet and a wonky shower fixture...

I was not impressed by the service at all. Especially by the valet service. They were extremely rude to start off my one day stay. I was just passing through south beach and was thinking about coming back, but after my experience, I will not be returning to the Mondrian.