Choose dates to view prices

JEN Hong Kong by Shangri-La

Photo gallery for JEN Hong Kong by Shangri-La

1 bedroom, in-room safe, desk, blackout drapes
Seasonal outdoor pool
Seasonal outdoor pool
Seasonal outdoor pool
LCD TV

Overview of JEN Hong Kong by Shangri-La

JEN Hong Kong by Shangri-La

4.0 star property
4-star hotel with restaurant, near Victoria Harbour

8.4/10 Very Good

1,011 verified Hotels.com guest reviews

Popular amenities

  • Parking available
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
The price is P 6,568
Price available on 02/28/2023
Map
508 Queens Road West, Western District, Hong Kong

Room options

About this area

What's nearby

  • In Central & Western District
  • Victoria Harbour - 1 min drive
  • Lan Kwai Fong - 14 min drive
  • Hong Kong Convention and Exhibition Centre - 13 min drive
  • Kowloon Bay - 9 min drive
  • Ocean Park - 22 min drive
  • Hong Kong Disneyland - 25 min drive
  • Tai Po Old Market - 23 min drive

Getting around

  • Hong Kong International Airport (HKG) - 34 min drive
  • Hong Kong Central Station - 3 min drive
  • Hong Kong Austin Station - 5 min drive
  • Hong Kong Wan Chai Station - 5 min drive
  • Shek Tong Tsui Terminus Tram Stop - 2 min walk
  • Whitty Street Tram Station - 3 min walk
  • Whitty Street Depot Tram Stop - 3 min walk
  • Airport shuttle (surcharge)

Restaurants

  • Jiang's Hunan Chef - 2 min walk
  • Rhoda - 4 min walk
  • Teakha - 4 min walk
  • Tak Kee Chiu Chou Restaurant - 4 min walk
  • Cafe Hunan - 5 min walk

About this property

JEN Hong Kong by Shangri-La

JEN Hong Kong by Shangri-La offers an airport shuttle during limited hours for HKD 140 per person one-way. The seasonal outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Cafe Malacca, which serves Malaysian cuisine and is open for breakfast, lunch, and dinner. A bar/lounge, a 24-hour fitness center, and a fitness center are other highlights at this upscale hotel. The helpful staff and location get great marks from fellow travelers. Public transportation is just a short walk: Shek Tong Tsui Terminus Tram Stop is 2 minutes and Whitty Street Tram Station is 3 minutes.

Languages

Chinese (Cantonese), Chinese (Mandarin), English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 283 rooms
  • Arranged over 28 floors

Arriving/Leaving

  • Check-in time from 2 PM - midnight
  • Express check-in/out available
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.
  • This is a designated quarantine hotel. The property can only accept bookings from travelers who are required to quarantine (i.e. international travelers). You may be asked to provide evidence of this on arrival.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • This is a designated quarantine hotel. The property can only accept bookings from travelers who are required to quarantine (i.e. international travelers). You may be asked to provide evidence of this on arrival.
  • Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (11 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Onsite parking limited

Transfers

  • Airport shuttle from 11:30 AM to 4:30 PM*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)

Working away

  • Business center
  • Meeting rooms
  • Conference space (1033 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • Safe-deposit box at front desk
  • Television in common areas
  • 24-hour fitness center
  • Seasonal outdoor pool

Accessibility

  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible path of travel
  • Grab bar near toilet
  • Bathroom emergency pull cord

Languages

  • Chinese (Cantonese)
  • Chinese (Mandarin)
  • English

Room amenities

Be entertained

  • LCD television
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Cafe Malacca - This restaurant specializes in Malaysian cuisine and serves breakfast, lunch, and dinner. Reservations are required.
Lobby Bar - This lobby lounge serves light fare only. Happy hour is offered. Open daily.
Club Lounge - This rooftop bar overlooks the ocean. Reservations are required. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately HKD 120 for adults and HKD 120 for children
  • Airport shuttle service is offered for an extra charge of HKD 140 per person (one-way)

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from December 12 to February 12:
  • Swimming pool

Children & extra beds

  • Rollaway beds are available for HKD 350.0 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 7:30 AM to 5:30 PM
  • The seasonal pool is open from June to September
  • Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Policies

<p>Onsite parties or group events are strictly prohibited. </p><p>Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site. </p><p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property. </p><p>This property accepts credit cards and cash.</p>
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Also known as

Hong Kong Traders
Hong Kong Traders Hotel
Traders Hong Kong
Traders Hong Kong Hotel
Traders Hong Kong Shangri-La
Traders Hotel Hong Kong
Traders Hotel Hong Kong Shangri-La
Traders Hotel Shangri-La Hong Kong
Traders Shangri-La Hong Kong
Traders Shangri-La Hotel Hong Kong
Hotel Jen Hong Kong
Hotel Jen
Jen Hong Kong
Jen Hotel Hong Kong
Traders Hotel Hong Kong by Shangri La
Hotel Jen Hong Kong Shangri-La
Jen Hong Kong Shangri-La
Hotel Hotel Jen Hong Kong by Shangri-La Hong Kong
Hong Kong Hotel Jen Hong Kong by Shangri-La Hotel
Hotel Hotel Jen Hong Kong by Shangri-La
Hotel Jen Hong Kong by Shangri-La Hong Kong
Traders Hotel Hong Kong by Shangri La
Hotel Jen Hong Kong
Hotel Jen Hong Kong by Shangri La
Hotel Jen Shangri-La
Jen Shangri-La
Jen Hong Kong By Shangri La
JEN Hong Kong by Shangri-La Hotel
Hotel Jen Hong Kong by Shangri La
JEN Hong Kong by Shangri-La Hong Kong
JEN Hong Kong by Shangri-La Hotel Hong Kong

Frequently asked questions

Does JEN Hong Kong by Shangri-La offer free cancellation for a full refund?
Yes, JEN Hong Kong by Shangri-La does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at JEN Hong Kong by Shangri-La?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at JEN Hong Kong by Shangri-La?
Yes, there's a seasonal outdoor pool. Guests have pool access from 7:30 AM to 5:30 PM.
Are pets allowed at JEN Hong Kong by Shangri-La?
Sorry, pets aren't allowed.
Is parking offered on site at JEN Hong Kong by Shangri-La?
Yes. Parking spots may be limited.
Is airport shuttle service offered by JEN Hong Kong by Shangri-La?
Yes, an airport shuttle is available from 11:30 AM to 4:30 PM. The charge is HKD 140 per person one-way.
What are the check-in and check-out times at JEN Hong Kong by Shangri-La?
You can check in from 2 PM - midnight. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
What is there to do at JEN Hong Kong by Shangri-La and nearby?
JEN Hong Kong by Shangri-La has a seasonal outdoor pool and a 24-hour fitness center.
Are there restaurants at or near JEN Hong Kong by Shangri-La?
Yes, Cafe Malacca offers Malaysian cuisine and ocean views. Nearby restaurants include Rhoda (4-min walk), Teakha (4-min walk), and Tak Kee Chiu Chou Restaurant (4-min walk).
What's the area around JEN Hong Kong by Shangri-La like?
JEN Hong Kong by Shangri-La is in Central & Western District, a short 2-minute walk from Shek Tong Tsui Terminus Tram Stop and 6 minutes' walk from Victoria Harbour. Travelers say that the hotel is in a great location.

Reviews

8.4

Very Good

8.8/10

Cleanliness

8.7/10

Staff & service

8.3/10

Amenities

8.4/10

Property conditions & facilities

8.1/10

Eco-friendliness

Reviews

10/10 Exceptional

Staff is helpful and polite. Easy check in & out. Room is clean & comfortable.
Man, 3-night trip
Verified Hotels.com guest review

8/10 Very Good

PING CHEUNG, 3-night trip
Verified Hotels.com guest review

6/10 Good

Old and Outdated facilities
The hotel is outdated and old. Washroom facilities are too very outdated. It really needs a remodeling. Our bed seems to be on a wooden platform as every times we turned, it made a cracking sound. Window cushion seat had a big dark stain on it. It is located in an older residential area of mid western Hong Kong. The HK University Metro Station is a 5 minute walks from the hotel
Maggie, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

The room I stayed has a nice harbor view. You can taste authentic Hong Kong food easily in the nearby small restaurants.
millie, 3-night trip
Verified Expedia guest review

2/10 Poor

1-night trip
Verified Expedia guest review

4/10 Fair

Over crowding rooms. Hosting team/staff meeting inside lobby lounge/Bar. Not distancing in clear view of guests. Staff can gather in hotel bar. But guests not allowed was their response. Poor covid - response
ADAM LEIGH, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Mei Sze, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing Experience!
The stay was amazing! The rooms are super comfortable and the hotel’s service is great, they deliver any room services such as extra bottles of water, more tea etc. instantly. We got a free upgrade to the club floor and the view from the room was stunning. The hotel’s location is also quite convenient as it is right next to HKU Station and a 5min walk from the waterfront with many food places nearby. Kennedy Town is also at walking distance.
View from club room on 23rd floor
Sromona, 2-night trip
Verified Hotels.com guest review

8/10 Very Good

Good and comfortable
Jackie, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

1-night trip
Verified Expedia guest review