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JEN Hong Kong by Shangri-La

4.0 star property
4-star hotel with restaurant, near Victoria Harbour

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JEN Hong Kong by Shangri-La

Photo gallery for JEN Hong Kong by Shangri-La

Rooftop bar, ocean views, open daily
Seasonal outdoor pool
Exterior
1 bedroom, in-room safe, desk, blackout drapes
Rooftop bar, ocean views, open daily

Overview of JEN Hong Kong by Shangri-La

8.6 out of 10 Fabulous
8.6/10 Fabulous

Property highlights

  • Pool
  • Airport transfer
  • Parking available
  • Free WiFi
  • Restaurant
  • Air conditioning
Map
508 Queens Road West, Western District, Hong Kong
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • 24-hour fitness center
  • Seasonal outdoor pool
  • Room service
  • Coffee shop/cafe
  • Business center
  • Meeting rooms
  • Airport shuttle
  • Limo/town car service
  • 24-hour front desk
Feel at home
  • Children stay free
  • Refrigerator
  • Private bathroom
  • Separate bedroom
  • Premium TV channels
  • Daily housekeeping

Room options

View all photos for Deluxe Harbour View Queen Room

1 bedroom, in-room safe, desk, blackout drapes

Deluxe Harbour View Queen Room

  • 21 sq m
  • Harbor view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior City View Queen Room

1 bedroom, in-room safe, desk, blackout drapes

Superior City View Queen Room

  • 21 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Mountain View Queen Room with Club Lounge Access

1 bedroom, in-room safe, desk, blackout drapes

Club Mountain View Queen Room with Club Lounge Access

  • 21 sq m
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Harbour View Queen Room with Club Lounge Access

1 bedroom, in-room safe, desk, blackout drapes

Club Harbour View Queen Room with Club Lounge Access

  • 21 sq m
  • Harbor view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe City View Queen Room

1 bedroom, in-room safe, desk, blackout drapes

Deluxe City View Queen Room

  • 21 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Harbour View Twin Room

1 bedroom, in-room safe, desk, blackout drapes

Deluxe Harbour View Twin Room

  • 21 sq m
  • Harbor view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior City View Twin Room

1 bedroom, in-room safe, desk, blackout drapes

Superior City View Twin Room

  • 21 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Club Harbour View Twin Room with Club Lounge Access

1 bedroom, in-room safe, desk, blackout drapes

Club Harbour View Twin Room with Club Lounge Access

  • 21 sq m
  • Harbor view
  • Sleeps 2
  • 2 Twin Beds

About this area

What's nearby

  • In Central & Western District
  • Victoria Harbour - 20 min walk
  • Hong Kong - Macau Ferry Terminal - 25 min walk
  • Lan Kwai Fong - 34 min walk
  • University of Hong Kong - 2 min drive
  • Soho - 3 min drive
  • The Peak Tram - 4 min drive
  • Hong Kong Convention and Exhibition Centre - 5 min drive
  • Pacific Place - 5 min drive
  • Temple Street Night Market - 6 min drive
  • Wan Chai Road - 6 min drive

Getting around

  • Hong Kong International Airport (HKG) - 31 min drive
  • Hong Kong Wan Chai Station - 5 min drive
  • Hong Kong Austin Station - 5 min drive
  • Hong Kong Admiralty Station - 5 min drive
  • Shek Tong Tsui Terminus Tram Stop - 2 min walk
  • Whitty Street Depot Tram Stop - 3 min walk
  • Hill Road Tram Stop - 3 min walk
  • Airport shuttle (surcharge)

Restaurants

  • Café Malacca 馬來一菜館 - 1 min walk
  • Sun Hing - 12 min walk
  • Tak Kee Chiu Chow Restaurant - 5 min walk
  • Ethos - 4 min walk
  • Samsen - 3 min drive
Map

About this property

JEN Hong Kong by Shangri-La

Placing you within a 15-minute drive of Hong Kong Convention and Exhibition Centre and Ocean Park, JEN Hong Kong by Shangri-La offers an airport shuttle during limited hours for HKD 140 per person. The seasonal outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Cafe Malacca, which serves Malaysian cuisine and is open for breakfast, lunch, and dinner. A bar/lounge, a 24-hour fitness center, and a fitness center are other highlights at this upscale hotel. Public transportation is just a short walk: Shek Tong Tsui Terminus Tram Stop is 2 minutes and Whitty Street Depot Tram Stop is 3 minutes.

Languages

Chinese (Cantonese), Chinese (Mandarin), English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
This information is provided by our partners.

At a glance

Hotel size

  • 283 rooms
  • Arranged over 28 floors

Arriving/Leaving

  • Check-in time from 2 PM - midnight
  • Express check-in/out available
  • Minimum check-in age: 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (11 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Onsite parking limited

Transfers

  • Airport shuttle from 11:30 AM to 4:30 PM*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)

Working away

  • Business center
  • Meeting rooms
  • Conference space (1033 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • Safe-deposit box at front desk
  • Television in common areas
  • 24-hour fitness center
  • Seasonal outdoor pool

Accessibility

  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible path of travel
  • Grab bar near toilet
  • Bathroom emergency pull cord

Room amenities

Be entertained

  • LCD television
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Cafe Malacca - This restaurant specializes in Malaysian cuisine and serves breakfast, lunch, and dinner. Reservations are required.
Lobby Bar - This lobby lounge serves light fare only. Happy hour is offered. Open daily.
Club Lounge - This rooftop bar overlooks the ocean. Reservations are required. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately HKD 228 for adults and HKD 228 for children
  • Airport shuttle service is offered for an extra charge of HKD 140 per person (one-way)

Pool, spa, & gym (if applicable)

  • Pool access available from 7:30 AM to 5:30 PM
  • The seasonal pool is open from June to September
  • Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Contactless check-in and contactless check-out are available.

Policies

Onsite parties or group events are strictly prohibited.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards and cash.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Also known as

Hong Kong Traders
Hong Kong Traders Hotel
Traders Hong Kong
Traders Hong Kong Hotel
Traders Hong Kong Shangri-La
Traders Hotel Hong Kong
Traders Hotel Hong Kong Shangri-La
Traders Hotel Shangri-La Hong Kong
Traders Shangri-La Hong Kong
Traders Shangri-La Hotel Hong Kong
Hotel Jen Hong Kong
Hotel Jen
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Traders Hotel Hong Kong by Shangri La
Hotel Jen Hong Kong Shangri-La
Jen Hong Kong Shangri-La
Hotel Hotel Jen Hong Kong by Shangri-La Hong Kong
Hong Kong Hotel Jen Hong Kong by Shangri-La Hotel
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Traders Hotel Hong Kong by Shangri La
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Jen Shangri-La
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JEN Hong Kong by Shangri-La Hotel
Hotel Jen Hong Kong by Shangri La
JEN Hong Kong by Shangri-La Hong Kong
JEN Hong Kong by Shangri-La Hotel Hong Kong

Frequently asked questions

Does JEN Hong Kong by Shangri-La offer free cancellation for a full refund?
Yes, JEN Hong Kong by Shangri-La does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at JEN Hong Kong by Shangri-La?
This property confirms that disinfectant is used to clean the property. Please note that this information has been provided by our partners.
Is there a pool at JEN Hong Kong by Shangri-La?
Yes, there's a seasonal outdoor pool. Guests have pool access from 7:30 AM to 5:30 PM.
Are pets allowed at JEN Hong Kong by Shangri-La?
Sorry, pets aren't allowed.
Is parking offered on site at JEN Hong Kong by Shangri-La?
Yes. Parking spots may be limited.
Is airport shuttle service offered by JEN Hong Kong by Shangri-La?
Yes, an airport shuttle is available from 11:30 AM to 4:30 PM. The charge is HKD 140 per person one-way.
What are the check-in and check-out times at JEN Hong Kong by Shangri-La?
You can check in from 2 PM - midnight. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
What is there to do at JEN Hong Kong by Shangri-La and nearby?
JEN Hong Kong by Shangri-La has a seasonal outdoor pool and a 24-hour fitness center.
Are there restaurants at or near JEN Hong Kong by Shangri-La?
Yes, Cafe Malacca offers Malaysian cuisine and ocean views.
What's the area around JEN Hong Kong by Shangri-La like?
JEN Hong Kong by Shangri-La is in Central & Western District, a short 2-minute walk from Shek Tong Tsui Terminus Tram Stop and 6 minutes' walk from University of Hong Kong.

Reviews

8.6

Fabulous

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Very Good

Nitin, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Björn, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Chan Kai, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Zhuo, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

Nice stay
A super convenient location right at HKU MTR. Room had a wonderful view of the harbour and I loved the window seat.
4-night trip with friends
Verified Hotels.com guest review

8/10 Very Good

A Highly recommended, conveniently located hotel
A great stay. Very convenient location - 45 seconds from the nearest underground station (HK university). The staff were very friendly. All amenities in the room (an ironing board and iron were in the wardrobe). A good selection of teas.
Malgorzata, 4-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Wayne, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent
Victor, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent
KEAT MING, 2-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Comfortable bed and linens. Very quiet. Friendly and very accommodating staff. Pleasant place to stay.
Cecelia, 5-night trip
Verified Expedia guest review