4/10 Fair
August 7, 2023
Find yourself a better hotel
It all depends on your expectations and what you want to get out of the holiday. Although it was advertised as a 5* all inclusive, it really is a 3* at best.
There are two main pools in the hotel. The "relax pool" is a a pool mainly where families and couples will hang out. We spent most of our time here until there was a situation where a kid pooed in the pool. It took the staff approx 3-4 hours to do anything about it. They didn't have a sign up so people kept on jumping in despite the poo. It was so gross to watch. The other pool labelled "activity pool" - I strong advise staying away from. It's full of men who wear bum bags and gold chains around their neck. They sit in the pool all day blasting house music. It's quite intimidating and not a very friendly atmosphere, especially if you have children.
The staff are relatively helpful, though some were plain rude. Especially the guy who serves drinks at the main restaurant. He blanked us every time we tried to order a drink and I also heard guests say the same.
The alcoholic drinks were disappointing and the beer was always flat.
The rooms are okay, I suppose. Though, they seem to be infested with mosquitos. I tried to count how many times I was bitten on my legs - I got up to 30 before I gave up counting.
Some places around the hotel smell like sewerage - awful to walk past at times.
Overall, hotel is very dated and could do with modernisation. Tacky furniture that has a lot of stains.
Verified traveler
7-night family trip
Verified Hotels.com guest review
