Secrets Aura Cozumel

The staff around the property was great very friendly and helpful. We had to change 3 rooms while there due to the poor conditions of the rooms 2 had no ac the drains wouldn’t work one had a dead cockroach on the floor I’m all for free tropics but that was off putting. Needless to say we won’t be back.

Fantastic!!!!

Due to COVID food choices are limited so check the schedules and plan ahead. MEN NEED LONG PANTS TO EAT DINNER IN SOME RESTAURANTS! If you forget the gift shop has some for $42.

The staff for the most part was very helpful and accommodating, All of the wait staff was awsome. There are only a couple things that I thought could use improvement. #1. I tried to get some change for tips ($5 bills) or $1 bills, they didn't have enough. I was tipping $10 for each dinner, $5 for lunch and bar services, I am sorry but I can't afford to tip $20 a time. #2. We had to pay a fee for the dive boat to pick us up at the dock. (dock fee) REALLY! It wass only $2 per person per day, but its' the principal.

Decent place for middle grounders, needs upgrades, definitely not “luxury” but they did do their best to accommodate

We reserved a swim up ocean view jr suite and it was wonderful! We would certainly vacation here again and request the same room. All the staff was very friendly although the majority of the restaurant service was slow and sometimes forgetful of requests. There were planned activities during the day and nightly entertainment of some kind. The Sky Bar has beautiful ocean views and live music or DJ in the evening. The food was not gourmet but the overall experience for us made up for that. It will be interesting to see the difference when they can return to 100% occupancy and open all venues.

Beatiful resort the food was great especially at the french restaurant and the staff really made our experience phenomenal. Leo, Brite and Isabella were amazing!

This secrets hotel is a bit run down. Our bedroom had block mold all over it due to condensation from an Air Conditioning unit that leaked water when turned on or off. The entire floor of the hotel room would have a glaze of water on the tile making it extremely slippery. Changing rooms was not an option although the hotel wasn't booked at capacity. In our package we have a bottle of wine included, it took us asking 8 times at the front desk and for us to get a manager involved for us to finally receive a 5 dollar bottle of white wine. The hotel is ALL INCLUSIVE but yet on Expedia you can buy just breakfast, which many people do. The problem is all hotel food and drinks may NOT BE PURCHASED outside of the All Inclusive plan so you are literally trapped far away from centro with no options nearby for food and drinks. Make sure to rent a car if not going to the all inclusive plan as centro taxi rides are far away and add up quick. I definitely would not stay here again and this includes all Secret hotels after this experience.

Loved the a la carte restaurants. We have been to four all inclusives on Cozumel and Secrets had the best a la carte food by far. Hated the mosquitoes but just that time of year.

We where ther September 4th-11th 2020 and I think due to COVID they where a little under staffed so the grounds where messy. And they said the food selection was very limited. Same breakfast menu every day. The staff that was there was great and friendly.