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All properties in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

Hotel Playa del Karma

3-star3 stars
Avenida 15 Entre Calle 12 y 14, Playa del Carmen, QROO, 77710, Mexico

3-star hotel with outdoor pool, near Nuestra Senora del Carmen Catholic Church
  • Free WiFi
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Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • We were there for one night during the quarantine time when there were very few guests...…Nov 10, 2020
  • amazing staff and location! Close to many restaurants and venus. Wonderful accommodations…Feb 13, 2020

Hotel Playa del Karma

  • Standard Room

What’s around Hotel Playa del Karma

Landmarks

  • In Downtown Playa del Carmen
  • Quinta Avenida - 4 min walk
  • Playa del Carmen Main Beach - 6 min walk
  • Mamitas Beach Club - 9 min walk
  • Nuestra Senora del Carmen Catholic Church - 1 min walk
  • Plaza Las Americas - 41 min walk
  • Central Square - 4 min walk
  • Guadalupe Church - 32 min walk

Getting around

  • Cozumel Intl. Airport (CZM) - 12.3 miles/19.8 km

At a glance

Key facts

Hotel size

  • This hotel has 28 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 3:00 PM-6:00 PM
  • Check-out time is noon
  • Express check-out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Front desk staff will greet guests on arrival.

Required at check-in

  • Cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

Pets

  • Pets allowed (dogs only)*

  • Specific rooms only, restrictions apply*

  • 1 per room

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • No onsite parking

Payment types at the property

  • Cash
*See small print for additional details or extra charges

In the hotel

Food and drink
  • Coffee/tea in a common area
  • Refrigerator in a common area
Things to do
  • Beach towels
  • Outdoor pool
  • Spa services on site
  • Free bicycles on site
  • Golfing nearby
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
Facilities
  • Number of buildings/towers - 2
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
  • Garden
  • Picnic area
  • Terrace
  • Library
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Iron/ironing board (on request)
Things to enjoy
  • Individually furnished
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer (on request)
Be entertained
  • LED TV
  • Cable TV channels
Stay connected
  • Free WiFi
More
  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy.

Hotel Playa del Karma’s small print

Also known as

  • Hotel Playa del Karma
  • Hotel Playa del Karma Hotel
  • Hotel Playa del Karma Playa del Carmen
  • Hotel Playa del Karma Hotel Playa del Carmen
  • Playa del Karma
  • Hotel Playa Del Karma Riviera Maya/Playa Del Carmen, Mexico
  • Playa Del Karma Carmen
  • Playa Del Karma Hotel
  • Hotel Playa Karma Playa del Carmen
  • Hotel Playa Karma
  • Playa Karma Playa del Carmen
  • Playa Karma

Policies

For details on pet restrictions and to request pet-friendly rooms, contact the property at the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Pool open 24-hours

This property does not have elevators.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

Enhanced food service safety measures are in place.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (WHO).

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

Optional extras

Pets are allowed for an extra charge of MXN 150 per pet, per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Hotel Playa del Karma

  • What are the cleanliness and hygiene measures currently in place at Hotel Playa del Karma?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Hotel Playa del Karma?
    Sorry, there's no onsite parking at Hotel Playa del Karma.
  • Is there a pool at Hotel Playa del Karma?
    Yes, there's an outdoor pool. Guests have 24-hour pool access.
  • Are pets allowed at Hotel Playa del Karma?
    Yes, dogs are welcome, with a limit of 1 per room. There's a charge of MXN 150 per pet, per night.
  • What are the check-in and check-out times at Hotel Playa del Karma?
    You can check in from 3:00 PM - 6:00 PM. Check-out time is noon. Express check-out is available.
  • Are there restaurants at or near Hotel Playa del Karma?
    Yes. Nearby restaurants include La Famiglia (3-min walk), Legends Sports Bar (3-min walk), and Kaxapa Factory (3-min walk).
  • What is there to do at Hotel Playa del Karma and nearby?
    Have fun during the warmer months with activities such as cycling. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include spa services and a picnic area. Hotel Playa del Karma also has a garden.

Recent reviews

Good 7.0 From 22 reviews

Exceptional 10.0
The hotel was walking distance from the Beach and Walmart. We loved that it was easy to find parking for our rental car on the streets with no problems. Everyone was very friendly. I love that it was a healthy breakfast provided every morning.
us3 night romance trip
Very good 8.0
The location is great - very close to the main strip with many restaurants and bars and one of the main dance clubs. Large stores (Walmart, etc.) are within 2 blocks. The beach is very close. The availability of the bikes is great - makes exploring easy and fun. The massage is pleasant but not a serious massage. The pool is ok for a dip to cool off but it seems more ornamental. The jungle setting around the pool keeps the area cool and pleasant. The breakfast is good although some daily variation would be interesting. The evening snacks included are rather plain - again, some daily variation would be good. The room was pleasant but the bathroom could use a refreshing. The shower drain eventually clogged, so it became a bit unpleasant to stand in the water. The air conditioner worked well but was a bit loud...The room seemed to be very secure - the safe added to that feeling of security. The staff were very friendly and helpful and made the stay enjoyable. Overall, as a base to store luggage and sleep, this hotel offers a very good opportunity to explore Playa Del Carmen. If you want to spend hours lounging/sunning by a pool, you might want to try somewhere else.
ca9 night romance trip
Very good 8.0
Price is reasonable and room is clean and adequate
ca3 night romance trip
Very good 8.0
I liked that there was a small fridge and coffee pot in the room,the wifi was fast. Overall housekeeping didn’t do a great job and there was a bad odour coming from bathroom sink which I fixed by putting a wet wipe over drain!
ca13 night romance trip
Poor 2.0
DO NOT BOOK UNDER ANY CIRCUMSTANCES
Regardless of our having made our reservation in advance, we arrived to the employee informing us that they had no room available for us. Instead, they said that we had to hire a taxi to travel across town to another hotel. We also learned that this hotel owner OFTEN double-books hotels.com bookings. We highly recommend that hotels.com immediately stop doing business with the hotel owner who has proven himself to be unreliable and disrespecting of contractual responsibilities.
Elinor, us1 night romance trip
Exceptional 10.0
We stayed at 8 different places during our trip to Mexico and this one was outstanding!!! They offer so many lovely additions. The property was gorgeous, jungley, with a beautiful swimming pool. There was an opportunity for a free relaxation massage each day, bikes we could borrow, food in the morning and in the evening, and the best coffee we had in Mexico! The bed was a bit hard, but we appreciated that it was a King since we are both tall and our feet often hang off the end of Mexican queen sized beds. We'd love to return for another visit!
us4 night romance trip
Very good 8.0
Nice location. Very good hotel
gb3 night family trip
Poor 2.0
Pésimo lugar
Mi experiencia en este hotel fue terrible, la habitación no tenía nada que ver con las fotos, las camas son muy duras la regadera en pésimo estado y me encontré cucarachas en la regadera, no servía el agua caliente. Y los servicios anunciados no son los que están dispónibles. No hay transportacion del hotel al aeropuerto y tampoco están activos los masajes. Mi experiencia fue terrible. No vayas!! Hasta que mejoren sus instalaciones.
Andrea Betzabeth, mx2 night trip
Poor 2.0
Fraude
La publicación dice que cuentan con estacionamiento lo cual es mentira ya que te cobran 150 la noche además de que dice que tienen toallas para la playa lo cual tampoco es cierto sugiero que mejor modifiquen su publicación ya que uno va por esas razones y no cuentan con ellas lo cual se me hace un fraude
Tania rebeca, mx2 night trip
Very good 8.0
Excelente lugar y servicio, le falta manteminiento
Me encantó el lugar, tiene magia, además tienen muy buenos detalles (masaje, desayuno, cena). Sol tengo la queja de que la habitación que me dieron tenía el aire AC dañado y la regadera casi no salía agua y no tenía mucha agua caliente. Cuando notifiqué el tema del aire al principio no me creyeron pero después de moverle a los controles y esperar media hora mas se percataron que en efecto no funcionaba. Me movieron a una habitación mas cómoda y nueva, y en esta el AC funcionaba perfecto pero por el contrario no había agua caliente en la regadera (y salía muy poca agua). En resumen: excelente el lugar, el ambiente, los detalles y el servicio pero fallan en cosas muy básicas por no invertir en mantener la planta física. Solo eso recomendaría que cuidaran para que la experiencia sea 100% satisfactoria!
Guillermo, mx1 night trip with friends

Hotel Playa del Karma