6/10 Good
February 4, 2023
Our stay
We enjoyed our stay very much.
Having a restaurant with quality food was a bonus.
However, the service and general interaction with most people at the Sunset Grille patio and bar was so disappointing!
Service was slow and sometimes the servers were down right negligent and RUDE. Twice we had to go get
Our own cups and water AFTER WAITING for 20 minutes!
We asked for our check to be split per couple (we were sitting right next to our spouses and she took down the orders in that manner), when we received the bill it was all together and then she acted very inconvenienced when we asked her to split it up accordingly.
We had to ASK Our servers for everything. Nothing was just offered or presented, nor were WE, the customers, asked what we needed.
The bar tenders were rude, inappropriate and high or drunk or
Both. One in particular was VERY condescending and demeaning towards women. Another one was inappropriate.
The towel guys on the beach were lazy, inattentive and begrudgingly picked up forgotten towels with MUCH loud verbal complaints and insults towards those guests who chose not to return the towels.
When we asked for help from the concierge, again, we were treated with disdain and she acted inconvenienced AND she gave us incorrect information!
So generally although the resort is beautiful and the views and beach and swimming are incredible, not only will I not be returning to Secret Harbor Beach Resort, i will not recommend it to anyone either!

Colleen
Colleen, 2-night trip
Verified Hotels.com guest review