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Hotel Hospes Puerta de Alcalá

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Overview of Hotel Hospes Puerta de Alcalá

VIP Access
UNESCO Sustainable Travel Pledge

Hotel Hospes Puerta de Alcalá

5.0 star property
Luxury hotel with full-service spa, connected to the convention center, near Gran Via Street

9.0/10 Superb

636 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Free WiFi
  • Pet friendly
  • Airport transfer
  • Gym
  • Non-smoking
Map
Plaza de la Independencia 3, Madrid, Madrid, 28001

Room options

About this area

What's nearby

  • In Salamanca
  • El Retiro Park - 2 min walk
  • Gran Via Street - 9 min walk
  • Prado Museum - 11 min walk
  • Puerta del Sol - 17 min walk
  • Plaza Mayor - 22 min walk
  • Royal Palace of Madrid - 27 min walk
  • Puerta de Alcala - 1 min drive
  • WiZink Center - 5 min drive
  • Museo Nacional Centro de Arte Reina Sofia - 6 min drive
  • Santiago Bernabeu Stadium - 14 min drive

Getting around

  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 18 min drive
  • Madrid Recoletos Station - 6 min walk
  • Madrid Atocha Station - 20 min walk
  • Atocha Cercanías Station - 20 min walk
  • Retiro Station - 3 min walk
  • Banco de Espana Station - 7 min walk
  • Serrano Station - 9 min walk
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Restaurants

  • Magasand - 2 min walk
  • Dokidoki - 2 min walk
  • Horcher - 2 min walk
  • Faborit - 3 min walk
  • Los Jerónimos - 3 min walk

About this property

Hotel Hospes Puerta de Alcalá

Putting you in a great location within just a 10-minute walk of El Retiro Park and Gran Via Street, Hotel Hospes Puerta de Alcalá offers an airport shuttle (available 24 hours) for EUR 90 per vehicle roundtrip. You can visit the spa to indulge in Thai massages, body wraps, or Ayurvedic treatments, and Spanish cuisine is served at Independencia, which is open for breakfast, lunch, and dinner. Other highlights at this luxurious hotel include a bar/lounge, a fitness center, and a steam room. The helpful staff and location get great marks from fellow travelers. Public transportation is just a short walk: Retiro Station is 3 minutes and Banco de Espana Station is 7 minutes.

Languages

English, French, Italian, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Safe Tourism Certified (Spain)

Social distancing

Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 42 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (6 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*

Pets

  • Pets allowed (dogs only, 1 per room, up to 33 lbs)*
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite valet parking (EUR 39 per day)

Transfers

  • Airport shuttle on request (available 24 hours)*

Offsite

  • Area shuttle*

Other information

  • Smoke-free property
  • No stag/bachelor or hen/bachelorette parties

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:30 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Babysitting (surcharge)

What to do

  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Scooter/moped rentals nearby

Working away

  • Business center
  • Meeting rooms
  • Conference space (1830 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 1883
  • Safe-deposit box at front desk
  • Terrace
  • Library
  • Fitness center
  • Full-service spa
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)

Languages

  • English
  • French
  • Italian
  • Russian
  • Spanish

Room amenities

Be entertained

  • Plasma television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers

Sleep well

  • Hypo-allergenic bedding
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Laptop-friendly workspace
  • Free newspapers
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Mobile key entry

Special features

Spa

Guests can pamper themselves with a trip to the onsite spa, which has 3 treatment rooms. Services include sports massages, Thai massages, facials, and body wraps. The spa is equipped with a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including Ayurvedic. The spa is open daily.

Dining

Independencia - This restaurant specializes in Spanish cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of EUR 28 per person (approximately)
  • Airport shuttle service is offered for an extra charge of EUR 90 per vehicle (roundtrip)
  • Area shuttle service is offered for an extra charge

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for EUR 60.0 per night

Pets

  • Pets are allowed for an extra charge of EUR 30 per accommodation, per stay

Parking

  • Valet parking costs EUR 39 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Only registered guests are allowed in the guestrooms.

This property uses solar energy.

Guests can rest easy knowing there's a carbon monoxide detector, a smoke detector, and window guards on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards, debit cards and cash.

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Also known as

Hospes
Hospes Madrid
Hotel Hospes
Hotel Hospes Madrid
Madrid Hotel Hospes
Hospes Hotel Madrid
Hospes Madrid Hotel Madrid
Madrid Hospes Hotel
Hospes Puerta Alcalá Hotel
Hospes Puerta Alcalá Madrid
Hospes Puerta Alcalá
Hotel Hospes Puerta Alcalá
Madrid Hotel Hospes Puerta de Alcalá Hotel
Hotel Hospes Puerta Alcalá Madrid
Hospes Puerta Alcalá
Hotel Hotel Hospes Puerta de Alcalá Madrid
Hotel Hotel Hospes Puerta de Alcalá
Hotel Hospes Puerta de Alcalá Madrid
Hotel Hospes Madrid
Hospes Puerta Alcalá Madrid
Hospes Puerta de Alcalá
Hospes Puerta De Alcala Madrid
Hotel Hospes Puerta de Alcalá Hotel
Hotel Hospes Puerta de Alcalá Madrid
Hotel Hospes Puerta de Alcalá Hotel Madrid

Frequently asked questions

Does Hotel Hospes Puerta de Alcalá offer free cancellation for a full refund?
Yes, Hotel Hospes Puerta de Alcalá does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hotel Hospes Puerta de Alcalá?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Hotel Hospes Puerta de Alcalá?
Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 33 lbs per pet. There's a charge of EUR 30 per accommodation, per stay. Food and water bowls are available.
Is parking offered on site at Hotel Hospes Puerta de Alcalá?
Yes. Valet parking costs EUR 39 per day.
Is airport shuttle service offered by Hotel Hospes Puerta de Alcalá?
Yes, an airport shuttle is available. The charge is EUR 90 per vehicle roundtrip.
What are the check-in and check-out times at Hotel Hospes Puerta de Alcalá?
You can check in from 3:00 PM - anytime. Check-out time is noon.
Is there an onsite casino at Hotel Hospes Puerta de Alcalá?
No, this hotel doesn't have a casino, but Casino de Madrid (14-min walk) is nearby.
What is there to do at Hotel Hospes Puerta de Alcalá and nearby?
Have fun with nearby activities like cycling and hiking, and practice your swing on the nearby golf course. Indulge in a treatment at the spa and make the most of other amenities like a steam room.
Are there restaurants at or near Hotel Hospes Puerta de Alcalá?
Yes, Independencia offers alfresco dining and Spanish cuisine. Nearby restaurants include Faborit (3-min walk), Los Jerónimos (3-min walk), and Mestizo (3-min walk).
What's the area around Hotel Hospes Puerta de Alcalá like?
Hotel Hospes Puerta de Alcalá is in Salamanca, a short 3-minute walk from Retiro Station and 9 minutes' walk from Gran Via Street. Travelers love the hotel's prime location.

Overall score and ratings

9.0

Superb

9.3/10

Cleanliness

9.3/10

Staff & service

8.9/10

Amenities

8.9/10

Property conditions & facilities

9.2/10

Eco-friendliness

8/10 Very Good

New hotel close to elegant shops and restaurants
The hotel seems to be new but it looks like if they forced a hotel into an old apartments building so the adaptation is a little awkward. The bathrooms are very modern but the designer thought more in the esthetics than in functionality,
david, 3-night trip
Verified Hotels.com guest review

8/10 Very Good

Karina, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great location, wonderful hotel
Anna, 3-night family trip
Verified Expedia guest review

6/10 Good

ANTUAN, 1-night trip
Verified Expedia guest review

8/10 Very Good

RUBEN - LAURA, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great service and location. Friendly and respectable staff. Beautiful rooms
Nouran, 2-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Location is amazing. The bar downstairs goes until 2am.
Erik, 2-night trip
Verified Expedia guest review

8/10 Very Good

Room didn't have a bathtub as pictures showed.
3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Alice, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Front desk
Hadeel, 1-night family trip
Verified Expedia guest review