6/10 Good
April 1, 2023
Just okay.
Beautiful property, mediocre room. Beds were super uncomfortable. It kind of looks like they put all their attention into the lobby, pool and common areas. Rooms needed some love. Check-in was a bit overwhelming—they sell you on stuff left and right, trying to get you to buy into the timeshare. We had just come in from the airport and after we got our room keys, we were promptly taken by another lady who told us about all these discounts if you sit and listen to their presentation. Pretty annoying after a long day of travel. We ate at La Casona for dinner that night—food was fine (nothing great), but service lacked. A lot. They couldn’t coordinate to get our meals out at the same time. Wine list was ridiculous—$100+ for a $20 bottle anywhere else. Pool was lovely and the kids enjoyed playing in and under the waterfalls. Overall, it was just okay. Can’t say I’d want to come back.
Jennifer
Jennifer, 1-night family trip
Verified Hotels.com guest review