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Grand Hotel and Casino

Photo gallery for Grand Hotel and Casino

Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
Terrace/patio
Premium bedding, in-room safe, desk, blackout drapes

Overview of Grand Hotel and Casino

Grand Hotel and Casino

4-star property
Bayfront hotel in Port Vila with outdoor pool and restaurant

8.0/10 Very Good

513 verified Hotels.com guest reviews

Popular amenities

  • Pool
  • Free WiFi
  • Airport transfer
  • Air conditioning
  • Refrigerator
  • Lounge area
Map
Lini Highway, P.O Box 3061, Port Vila, Efate

Room options

About this area

What's nearby

  • On the waterfront

Getting around

  • Port Vila (VLI-Bauerfield) - 13 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Jills - 4 min walk
  • Nambawan - 8 min walk
  • Pad Thai Port Vila - 8 min walk
  • Joe Restaurant Vietnamese - 8 min walk
  • Island Time - 9 min walk

About this property

Grand Hotel and Casino

Grand Hotel and Casino is just 3.6 mi (5.8 km) from the airport and offers a shuttle (available 24 hours) for VUV 1600 per person one-way. Guests can take a dip in the outdoor pool or grab a bite to eat at Crystals Restaurant, which serves breakfast, lunch, and dinner. Other highlights at this upscale hotel include 2 bars/lounges, a poolside bar, and a terrace. Fellow travelers like the helpful staff and breakfast.

Languages

English, French

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 74 rooms
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in time from 2:00 PM - midnight
  • Minimum check-in age - 19
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 19

Children

  • Babysitting*

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Wheelchair-accessible parking on site
  • Onsite parking includes off-street options

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Designated smoking areas
  • No stag/bachelor or hen/bachelorette parties

Property amenities

Food and drink

  • Buffet breakfast each morning (surcharge)
  • 2 bars/lounges
  • Restaurant
  • Poolside bar
  • Coffee/tea in a common area
  • 24-hour room service

Traveling with children

  • Childcare in room (surcharge)
  • Children's menu

What to do

  • Golfing nearby
  • Kayaking nearby
  • Snorkeling nearby

Working away

  • Business center
  • Meeting rooms
  • Computer station
  • Conference space (2153 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • An outdoor pool

Accessibility

  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Languages

  • English
  • French

Room amenities

Be entertained

  • 32-inch LCD TV
  • Satellite TV channels
  • Pay movies

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Free crib/infant bed

What to enjoy

  • In-room massage
  • Furnished balcony
  • Separate sitting area

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Crystals Restaurant - Overlooking the ocean and pool, this restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Hemisphere Lounge Bar - Overlooking the ocean, this cocktail bar serves dinner only.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of VUV 2000 for adults and VUV 1000 for children (approximately)
  • Airport shuttle service is offered for an extra charge of VUV 1600 per person (one-way)
  • Late check-out can be arranged for an extra charge of VUV 2000 (subject to availability)
  • Credit card charges are subject to an extra charge of 3 percent

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Airport shuttle service for children up to age 18 costs VUV 1600 (one-way)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; contactless room service is available; masks are required in public areas.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts credit cards, debit cards and cash.

Also known as

Grand Casino Port Vila
Grand Hotel & Casino Port Vila
Grand Hotel Casino Port Vila
Grand Hotel and Casino Hotel
Grand Hotel and Casino Port Vila
Grand Hotel and Casino Hotel Port Vila

Frequently asked questions

Does Grand Hotel and Casino offer free cancellation for a full refund?
Yes, Grand Hotel and Casino does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Grand Hotel and Casino?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Grand Hotel and Casino?
Yes, there's an outdoor pool.
Are pets allowed at Grand Hotel and Casino?
Sorry, pets aren't allowed.
Is airport shuttle service offered by Grand Hotel and Casino?
Yes, an airport shuttle is available. The charge is VUV 1600 per person one-way.
What are the check-in and check-out times at Grand Hotel and Casino?
You can check in from 2:00 PM - midnight. Check-out time is 11 AM. Late check-out is available for a charge of VUV 2000 (subject to availability).
What is there to do at Grand Hotel and Casino and nearby?
Have fun with activities like boat tours, kayaking, and snorkeling, and practice your swing at the nearby golf course. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include 2 bars.
Are there restaurants at or near Grand Hotel and Casino?
Yes, Crystals Restaurant offers ocean views. Nearby restaurants include Jills (4-min walk), Nambawan (8-min walk), and Pad Thai Port Vila (8-min walk).
Does Grand Hotel and Casino have any outdoor private spaces?
Yes, every room features a furnished balcony.
What's the area around Grand Hotel and Casino like?
Grand Hotel and Casino is located on the Port Vila Strip, a short 1-minute walk from Iririki Island and 3 minutes' walk from Port Vila Market. Our travelers say the local area is very central.

Reviews

8.0

Very Good

8.2/10

Cleanliness

8.5/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Fair

After every shower the bathroom floor flooded and was very slippery and dangerous. Asked for pool towels but none available, had to ask each day for in room towels the colour was meant to be white but they were brown and thin. Terrible sewerage smell around pool and outside dining. All out side chairs had holes and uncomfortable to sit. Overall building and contents very old and well passed its use by date. Cannot swim in the pool because over chlorinate burn skin and eyes. Needs some serious money spent
Andrew, 6-night romance trip
Verified Wotif guest review

10/10 Exceptional

Timothy, 4-night trip
Verified Hotels.com guest review

8/10 Very Good

PETER, 2-night trip
Verified Wotif guest review

8/10 Very Good

Central location within walking distance of town.
Good location and overall a pleasant stay. A bit of general moaintenance needed especially in bathrooms.
Linda, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Staff & location
Phillipa, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

I love the location, staff are magnificent, pool area beautiful Did not like the cigarette stink from Casino at check in.
Zdravko, 7-night romance trip
Verified Expedia guest review

8/10 Very Good

Work stay
Clean and tidy, did the job whilst I was there in Vanuatu.
Dale, 5-night business trip
Verified Hotels.com guest review

8/10 Very Good

Marino, 4-night trip
Verified Expedia guest review

6/10 Good

Needs updating
Although Vanuatu has just opened up to tourism, the grand really needs a makeover, it looks tired and needs modernisation, the carpets in the hallways definitely need a good clean, repairs needed to be done in the lifts, (broken light covers), it just needs to be brought up to a good standard of a 4 star hotel…. Cannot fault the friendliness of the staff
Sue, 7-night trip
Verified Hotels.com guest review

6/10 Good

1-night trip
Verified Expedia guest review