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All properties in Medan, North Sumatra, Indonesia

Grand Mercure Medan Angkasa

Luxury hotel with spa, near Sun Plaza

  • Free WiFi and free parking
From
P1,378

Restrictions related to your trip

  • Due to COVID-19, this property’s food and beverage options may be limited.

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Jalan Sutomo No1 Medan, Medan, 20235, North Sumatra, Indonesia
7.6.Good.
  • The location is not very good

    Feb 7, 2020

  • Living room spacious, dining room is good , recommended and special (crystal jade), spa…

    Oct 12, 2019

See all 26 reviews

Official standards

This property advises that it adheres to ALLSAFE (Accor Hotels) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 24 hours
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer
  • Free WiFi
  • Free parking
  • Pool
  • Airport transfer
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 266 guestrooms
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available

For families

  • Free cribs/infant beds
  • Children's pool
  • Rollaway/extra beds (surcharge)
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom

What’s around

  • Sun Plaza - 33 min walk
  • Vihara Borobudur - 34 min walk
  • Maimun Palace - 38 min walk
  • Great Mosque of Medan - 38 min walk
  • Museum of North Sumatra - 2.8 mi / 4.5 km
  • University of North Sumatera - 4.5 mi / 7.2 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Deluxe Room, 1 King Bed
  • Deluxe Room, 2 Twin Beds
  • Executive Room, 1 King Bed
  • Premier Room, 2 Twin Beds
  • Premier Room, 1 King Bed

What’s around

Landmarks

  • Sun Plaza - 33 min walk
  • Vihara Borobudur - 34 min walk
  • Maimun Palace - 38 min walk
  • Great Mosque of Medan - 38 min walk
  • Museum of North Sumatra - 2.8 mi / 4.5 km
  • University of North Sumatera - 4.5 mi / 7.2 km
  • Marian Shrine of Annai Velangkanni - 8.7 mi / 13.9 km

Getting around

  • Medan (KNO-Kuala Namu Intl.) - 24 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
map
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Jalan Sutomo No1 Medan, Medan, 20235, North Sumatra, Indonesia

At a glance

Hotel size

  • This hotel has 266 rooms
  • This hotel is arranged over 11 floors

Arriving/leaving

  • Check-in time 2:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.
  • Due to COVID-19, this property’s food and beverage options may be limited.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service

Things to do

  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Full-service spa
  • Spa tub
  • Fitness classes on site
  • Yoga classes/instruction on site
  • Steam room
  • Sauna

Working away

  • Business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
  • Television in common areas

Accessibility

  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchairs available on site
  • Low-height counters/sink
  • Grab bar - near toilet

Languages Spoken

  • Chinese
  • English
  • French
  • Indonesian

In the room

Home comforts

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service

Things to enjoy

  • In-room massage available
  • Fireplace

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 43-inch LCD TV
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Edelweiss Spa. Services include massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a spa tub.

The spa is open daily.

Dining

Orchid Restaurant - This restaurant specializes in Indonesian cuisine and serves breakfast, lunch, and dinner. Open 24 hours.

Crystal Jade - This restaurant specializes in Chinese cuisine and serves breakfast, lunch, and dinner.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of IDR 135000 for adults and IDR 67500 for children (approximately)
  • Airport shuttle service is offered for an extra charge of IDR 350000 per person (one-way)
  • Area shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra bedsPay at property

  • Rollaway beds are available for IDR 302500.0 per stay

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts Visa, Mastercard, American Express, debit cards and cash.

Also known as

  • Angkasa Hotel
  • Grand Angkasa Medan
  • Mercure Medan Angkasa Medan
  • Grand Mercure Medan Angkasa Hotel
  • Grand Mercure Medan Angkasa Medan
  • Grand Mercure Medan Angkasa Hotel Medan
  • Grand Mercure Medan Angkasa Hotel
  • Grand Angkasa Medan Hotel
  • Grand Mercure Maha Cipta Medan Angkasa Hotel
  • Grand Angkasa International Medan
  • Grand Mercure Maha Cipta Angkasa Hotel
  • Grand Mercure Maha Cipta Angkasa
  • Grand Mercure Angkasa Hotel
  • Grand Mercure Angkasa

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Grand Mercure Medan Angkasa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's an outdoor pool and a children's pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 2:00 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
  • Yes, there are 2 onsite restaurants, featuring Indonesian cuisine. Nearby restaurants include Dae Bak Korean BBQ (5-min walk), Sari Laut Nelayan Seafood Restaurant (8-min walk), and Mie Zhou (10-min walk).
  • Yes, an airport shuttle is available. The charge is IDR 350000 per person one-way.
  • Onsite recreation at Grand Mercure Medan Angkasa includes aerobics and yoga. Indulge in a treatment at the spa and soothe your senses in the spa tub. Grand Mercure Medan Angkasa also has an outdoor pool and a sauna, as well as a steam room.
7.6.Good.
  • 2.0.Poor

    Hotel canceled reservation

    Hotel cancelled reservation last minute as we did not show up before 7pm, at least that’s what they said.

    Marcel, 2 night family trip, Oct 11, 2019

    Verified Hotels.com guest review

  • 6.0.Good

    Gym is misleading

    Gym is misleading, old equipments and some of it rusty and smells bad

    Raymond, 1 night business trip, Sep 10, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great experience good size room great spa and gym

    Michael, 1 night trip, Aug 30, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    The staff was super friendly, polite and helpful. The Breakfast Buffet was the best that I have seen in all the hotels that I have gone in my life. It is as good as a lunch buffet

    2 night family trip, Aug 22, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Very good service!!

    Christopher, 2 night family trip, Jul 25, 2019

    Verified Hotels.com guest review

  • 2.0.Poor

    Sheets dirty (had stains all over). Mini bar empty. Could not order room service. Slow response from staff. Deposit paid in cash but recieved a call from the front desk at 11pm demanding payment. Breakfast was good. This is the second and last time we wil stay at this hotel as the first time we had a simmiler experance and were asked to give them another chance so we did but they could not deliver.

    1 night family trip, Jun 20, 2019

    Verified Expedia guest review

  • 8.0.Very good

    Is in the center of city and convenient

    1 night trip with friends, May 19, 2019

    Verified Expedia guest review

  • 8.0.Very good

    Free early checkin

    We arrived at the front desk before 10am and we were offered an early checkin to our room against the official 2pm checkin time. Staff were friendly and helpful. The buffet breakfast had an enormous choice of food; but the hot dishes were served at various temperature. Some were at [air-conditioned] room temperature, but some were served piping hot that I needed to bring along some tissue paper to open the lid to avoid burning my fingers.

    2 night romance trip, May 7, 2019

    Verified Hotels.com guest review

  • 2.0.Poor

    shamefull

    staff so stupid.. i already book and the staff so slow respon!

    Wensen, 1 night trip with friends, Jan 2, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    Great for the renovated floors

    Great if you get rooms from first to fifth floor as those are the renovated floors! I had a room on the fifth and it was good for the price.

    Maggie, 2 night family trip, Dec 29, 2018

    Verified Hotels.com guest review

See all 26 reviews