The hotel was a real disappointment and did not meet the 5-star standard. The service was poor, the room was small, and the furniture was dirty (even though we paid close to 100 euros for an upgrade to an executive room), and the breakfast was very weak compared to its price and other 5-star hotels in Tallinn.
I don't understand what we paid for in the executive room - the room was as small as a standard room, and it was difficult to get through the door with a suitcase. The hotel also no longer has an executive lounge.
Access to the spa was included in our reservation, but when we went to the spa, we were told at the desk that it wasn't included, and we had to start digging out our reservations while others were waiting.
We also had an accident during our visit; we spilled minibar red wine on a chair and immediately went to the reception to honestly tell about the incident. We were very sorry, and the spilled wine ruined our evening. However, we expected a more humane reception from a 5-star hotel, such as "no worries, mistakes happen, we'll sort this out," but instead, we got eye-rolling, sighing, talking to each other in Estonian about how much this would cost (which we understood well enough since we visit Tallinn often) from male employees in the reception.
The views are great, and the location is good, but the experience is far from 5-star.