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All properties in Punta Sam, Quintana Roo, Mexico

Excellence Playa Mujeres - All Inclusive - Adults Only

Adults-only beachfront property with spa, near Mujeres Beach

  • Free buffet breakfast, free WiFi, and free parking
From
P27,146

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  • Excellence Playa Mujeres - All Inclusive - Adults Only
  • Excellence Playa Mujeres - All Inclusive - Adults Only
  • Beach
  • Beach
  • Excellence Playa Mujeres - All Inclusive - Adults Only
Excellence Playa Mujeres - All Inclusive - Adults Only. Image 1 of 66.
1 / 66Excellence Playa Mujeres - All Inclusive - Adults Only
9.4.Exceptional.
  • This hotel was absolutely not a 5 star. Maybe it was when it opened nearly 15 years ago.…

    Mar 19, 2021

  • Amazing service and beautiful resort! We will definitely be back.

    Jan 30, 2021

See all 1,499 reviews

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) and Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Quiet
Dining options
Walkable
Convenient
  • Free WiFi
  • Free parking
  • Pool
  • Bathtub
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 450 guestrooms
  • Daily housekeeping
  • On a private beach
  • 10 restaurants and 7 poolside bars
  • Full-service spa
  • 7 outdoor pools

What’s around

  • In Playa Mujeres
  • Mujeres Beach - 9 min walk
  • Playa Mujeres Golf Club - 32 min walk
  • Punta Sam Beach - 13 min walk
  • Punta Sam Ferry Terminal - 21 min walk
  • El Meco Archaeological Site - 2.5 mi / 4 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Junior Suite Spa or Pool View
  • Junior Swim Up Suite Spa or Pool View
  • Two-Story RooftopTerrace Suite Spa or Pool View
  • Excellence Club Junior Suite Ocean View
  • Excellence Club Two-Story Rooftop Terrace Suite Ocean Front
  • Excellence Club Junior Swim Up Suite Pool View
  • Excellence Club Junior Suite Pool View
  • Terrace Suite With Plunge Pool
  • Excellence Club Junior Suite Ocean View + Free On-Site Covid-19 Test
  • Excellence Club Junior Suite Pool View + Free On-Site Covid-19 Test
  • Excellence Club Junior Swim Up Suite Pool View + Free On-Site Covid-19 Test
  • Excellence Club Two-Story Rooftop Terrace Suite Ocean Front + Free On-Site Covid 19Test
  • Junior Swim Up Suite Spa or Pool View + Free On-Site Covid-19
  • Jr. Suite Spa or Pool View + Free On-Site Covid-19 Test
  • Terrace Suite With Plunge Pool + Free On-Site Covid-19 Test
  • Two-Story RooftopTerrace Suite Spa or Pool View

Location

  • In Playa Mujeres
  • Mujeres Beach - 9 min walk
  • Playa Mujeres Golf Club - 32 min walk

What’s around

Landmarks

  • In Playa Mujeres
  • Mujeres Beach - 9 min walk
  • Playa Mujeres Golf Club - 32 min walk
  • Punta Sam Beach - 13 min walk
  • Punta Sam Ferry Terminal - 21 min walk
  • El Meco Archaeological Site - 2.5 mi / 4 km
  • Cancún Underwater Museum (Cancún) - 2.7 mi / 4.3 km
  • Garrafon Natural Reef Park - 5.7 mi / 9.1 km
  • Norte Beach - 6.2 mi / 10 km
  • Las Americas Cancun Mall - 6.9 mi / 11.1 km
  • Market 28 - 8 mi / 12.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 44 min drive

At a glance

Size

  • 450 rooms
  • Arranged over 4 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. This property offers health screenings for COVID-19 onsite, at a surcharge of USD 50 for an antigen test and USD 150 for a PCR test. Fees for screenings for COVID-19 are waived for guests staying 3 nights or more through April 30, 2021 (restrictions apply). Guests should contact the front desk upon arrival for details and schedule departure health screenings.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite valet parking

Other information

  • Caters to adults only
* See small print for additional details or extra charges

At the property

Food and drink

  • Free buffet breakfast daily
  • 10 restaurants
  • 11 bars/lounges
  • 7 poolside bars
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • Swim-up bar
  • 24-hour room service
  • Barbecue grills
  • Water dispenser

Things to do

  • Fitness classes on site
  • Kayaking on site
  • Sailing on site
  • Scuba diving on site
  • Snorkeling on site
  • Volleyball on site
  • Yoga classes/instruction on site
  • Golfing nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 9
  • Elevator
  • ATM/banking
  • Designated smoking areas
  • Rooftop terrace
  • Garden
  • Library

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Bathrobes
  • Slippers

Sleep well

  • Hypo-allergenic bedding available
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

Things to enjoy

  • Separate sitting area
  • Furnished balcony or patio

Freshen up

  • Private bathroom
  • Jetted bathtub
  • Free toiletries
  • Hair dryer

Be entertained

  • 55-inch LED TV
  • Premium TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities
  • Kayaking
  • Sailing
  • Snorkeling

Land activities
  • Bicycling
  • Fitness facilities
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Language
  • Yoga

Entertainment
  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

Not included
  • Motorized water sports
  • Airport transfers
  • Activities and services offered by independent operators
  • Offsite tours

Spa

MIILE SPA has 15 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with hot springs/mineral springs, a sauna, a spa tub, and Turkish bath/hammam.

The spa is open daily.

Dining

Toscana / Dress Code - Overlooking the ocean and garden, this theme restaurant serves breakfast, lunch, and dinner.

The Lobster House /DressC - This beachfront restaurant serves breakfast, lunch, and dinner. Open daily.

The Grill // Dress Code - This beach restaurant serves lunch and dinner. Open daily.

Barcelona // Dress Code - Overlooking the ocean, this fine-dining restaurant serves dinner only. Open daily.

The Flavor Market / Dress - Overlooking the ocean, this fine-dining restaurant serves dinner only. Open daily.

Recreation

On Site

  • Outdoor tennis court
  • Sauna
  • Spa tub
  • Tennis on site
  • Fitness classes on site
  • Kayaking on site
  • Sailing on site
  • Scuba diving on site
  • Snorkeling on site
  • Volleyball on site
  • Yoga classes/instruction on site

Nearby

  • Golfing nearby

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Small print

Also known as

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Policies

No shows require payment in full, including taxes and service fee.
Guests with service animals should contact this property in advance.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Excellence Playa Mujeres - All Inclusive - Adults Only does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free valet parking.
  • Yes, there are 7 outdoor pools.
  • Sorry, pets aren't allowed.
  • You can check in from 3:00 PM - midnight. Check-out time is noon. Contactless check-in and check-out are available.
  • Yes, there are 10 onsite restaurants, featuring beachfront dining and garden views.
  • No, this property doesn't have a casino, but PlayCity Casino (15-min drive) and Royal Yak Casino and Sports Book (16-min drive) are both nearby.
  • Have fun with onsite activities like kayaking, sailing, and snorkeling and improve your game at the onsite tennis courts. Additional recreation onsite includes aerobics , volleyball, and yoga. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 7 outdoor swimming pools. Excellence Playa Mujeres - All Inclusive - Adults Only also has 7 poolside bars, 11 bars, and a private beach, as well as a 24-hour fitness center, a sauna, and a garden.
9.4.Exceptional.
  • 8.0.Very good

    Really like this resort.

    Great place to stay but the room service food is not that great.

    James, 3 night trip, Jan 21, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Best vacation ever! Wonderful staff, beautiful property and amazing food.

    4 night romance trip, Dec 30, 2020

    Verified Expedia guest review

  • 6.0.Good

    Pros: This resort is beautiful, you can tailor your experience, whether you want a relaxing beach day or to be in the main pool where there is more action and music, or go to one of the quieter pools Staff: the staff is just amazing. They are nice and always want to make sure you are having a good time. Entertainment: we loved the night shows and the live music. The Michael Jackson show, circus, burlesque, carnival, they were all incredible! Food options: plenty of options, our favorites where the French restaurant, dinner at the lobster house, and Agave. Also, loved the pizza bar by the beach for a quick snack Cons: Covid Measures: aside from good disinfecting practices, it’s almost like covid didn’t exist. Guests aren’t required to wear masks ever, the staff wears spit guards that barely cover their mouth and that will NOT protect anyone. I can’t imagine they feel safe having to interact with so many guests, and feeling so unprotected. I was SHOCKED and felt worried when interacting with them. I agree with not wearing masks at the pool/beach but not enforcing masks in the buffet line in closed spaces, or around the crowded bar areas, seems so irresponsible. How this resort hasn’t had a massive covid outbreak is beyond me. No social distancing is enforced, night entertainment includes parties with a dance floor. Wouldn’t you want to protect your guests and staff? And prevent perhaps having to shut down the hotel if you had an outbreak? They weren’t even trying..

    Katerina, 6 night romance trip, Dec 29, 2020

    Verified Orbitz guest review

  • 10.0.Exceptional

    Unbelievably clean. Excellent service and friendly staff. Rooms were very large and clean. Overall excellent. Will definitely go back.

    5 night romance trip, Dec 28, 2020

    Verified Expedia guest review

  • 8.0.Very good

    We had a great time but the pool that was supposed to be heated was freezing cold, the reservation that we set up for hibachi was made at the wrong time so we missed that, and we were almost charged for something that was complimentary. Overall very good but a few minor issues.

    7 night family trip, Dec 26, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    The property was beautiful!!! Our room was amazing and everyone there was super nice & helpful!!! Highly recommend it!!

    trisha, 4 night romance trip, Dec 23, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Service, food and choice of cuisine was fantastic. We had access to the Excellence Club that offers a more secluded beach experience and an additional restaurant. The resort is large and, without some additional privacy, it could be challenging to find beach & pool chair, towels and restaurant seating.

    5 night romance trip, Dec 22, 2020

    Verified Orbitz guest review

  • 10.0.Exceptional

    Excellente!!

    I have nothing but excellent things to say about this resort- everything is a taxi ride away and the staff is five star. Gorgeous place, professional staff, and excellent location. I’ll be back :)

    Mary, 7 night trip, Dec 21, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Second visit with an Excellence all inclusive property and we were not disappointed. They pride themselves on going above and beyond. We went as a combination birthday Christmas trip. They went out of there way to celebrate my husbands birthday I think he received no less than 4 birthday cakes. The property is immaculate. We felt safer during covid conditions than at a big box store. The staff really makes the experience especially Gorge, Carmen and Cesar.

    Lolita, 7 night romance trip, Dec 19, 2020

    Verified Orbitz guest review

  • 10.0.Exceptional

    This resort is always very impressive. Excellent service and quality

    4 night romance trip, Dec 18, 2020

    Verified Expedia guest review

See all 1,499 reviews