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Sandos Caracol Eco Resort - All Inclusive

Photo gallery for Sandos Caracol Eco Resort - All Inclusive

Aerial view
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
3 outdoor pools, pool umbrellas, sun loungers

Overview of Sandos Caracol Eco Resort - All Inclusive

Sandos Caracol Eco Resort - All Inclusive

4.0 star property
All-inclusive beachfront property with free water park, near Gran Coyote Golf

7.0/10 Good

1,148 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
Map
Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710

Room options

About this area

What's nearby

  • On the beach
  • Quinta Avenida - 12 min drive
  • Mamitas Beach - 24 min drive
  • Playa del Carmen Main Beach - 24 min drive
  • Playa del Carmen Maritime Terminal - 28 min drive
  • Playacar Golf Club - 33 min drive
  • Maroma Beach - 28 min drive
  • Xplor Theme Park - 30 min drive
  • Xcaret Eco Theme Park - 32 min drive
  • Ferry to Cozumel - 38 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive
  • Cozumel Intl. Airport (CZM) - 12.5 miles/20.1 km
  • Airport shuttle (surcharge)

Restaurants

  • Arezzo - 11 min walk
  • Los Murales - 12 min walk
  • Koh Thai - 17 min walk
  • La Brasserie - 17 min walk
  • Coco's Cabanas - 6 min drive

About this property

Sandos Caracol Eco Resort - All Inclusive

At Sandos Caracol Eco Resort - All Inclusive, you can spend time at the beach enjoying beach umbrellas, beach massages, and yoga, plus you'll have access to onsite scuba diving, snorkeling, and parasailing. There's plenty of fun with the 3 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy, and hydrotherapy. Dining choices include 9 restaurants and the 2 poolside bars are great places to grab a cold drink. Other highlights at this upscale property include 9 bars/lounges, a nightclub, and a health club. Fellow travelers like the helpful staff and family-friendly amenities.

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Water activities

Kayaking
Sailing
Scuba-diving lessons
Snorkeling
Surfing/body boarding

Land activities

Bicycling
Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Languages

Dutch, English, Italian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
On-site PCR testing is available for a fee, and antigen/rapid COVID-19 testing is also available for a fee
This information is provided by our partners.

At a glance

Hotel size

  • 956 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - 11:30 PM
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • 9 restaurants
  • 9 bars/lounges
  • 2 poolside bars
  • Swim-up bar
  • Coffee/tea in a common area
  • Room service
  • Snack bar/deli

Traveling with children

  • Children's club
  • Free water park access
  • Children's pool
  • Playground

What to do

  • On the beach
  • Tennis
  • Beach yoga
  • Fitness classes
  • Beach volleyball
  • Basketball
  • Ecotours
  • Hiking/biking trails
  • Scooter/moped rentals
  • Kayaking
  • Sailing
  • Scuba diving
  • Snorkeling
  • Shopping
  • Pool table
  • Golfing nearby
  • Skydiving nearby

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Umbrellas
  • Free bicycle rentals
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 2005
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Health club
  • 18 holes of golf
  • 3 outdoor pools
  • Free water park
  • Full-service spa
  • Nightclub
  • 5 spa tubs
  • 2 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Waterslide

Accessibility

  • Wheelchair-accessible parking
  • Upper floors accessible by stairs only

Languages

  • Dutch
  • English
  • Italian
  • Spanish

Room amenities

Be entertained

  • Plasma television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Free stocked minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Toilet paper

Stay connected

  • Desk
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Water activities

Kayaking
Sailing
Scuba-diving lessons
Snorkeling
Surfing/body boarding

Land activities

Bicycling
Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Spa

SPA SANDOS has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Refundable deposits

  • A damage deposit of MXN 5000 will be collected before check-in

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability)

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the health club, fitness facility, or spa tub, while guests under 6 years old are only allowed in the swimming pool with adult supervision
  • Guests under 18 years old are not allowed in the spa

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

On-site PCR and antigen/rapid COVID-19 testing are both available for a fee.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a carbon monoxide detector, a smoke detector, and window guards on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards, debit cards and cash.

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.

Also known as

Caracol Eco
Caracol Sandos
Caracol Sandos Eco Resort
Eco Caracol Sandos
Eco Sandos Resort
Sandos Caracol Eco
Sandos Caracol Eco Playa del Carmen
Sandos Caracol Eco All Inclusive Playa del Carmen
Sandos Caracol Eco Resort All Inclusive Playa del Carmen
Sandos Eco Resort
Caracol Beach
Caracol Village Hotel Playa Del Carmen
Hotel Sandos Caracol Eco
Sandos Caracol Beach Resort Spa
Sandos Caracol Eco Hotel
Sandos Caracol Mexico
Sandos Caracol Riviera Maya

Frequently asked questions

What are the cleanliness and hygiene measures currently in place at Sandos Caracol Eco Resort - All Inclusive?
This property confirms that onsite COVID-19 testing (PCR screening) is available for a fee. Furthermore, onsite COVID-19 testing (Antigen/Rapid screening) is available for a fee, disinfectant is used to clean the property, and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
Is there a pool at Sandos Caracol Eco Resort - All Inclusive?
Yes, there are 3 outdoor pools and a children's pool.
Are pets allowed at Sandos Caracol Eco Resort - All Inclusive?
Sorry, pets aren't allowed.
Is parking offered on site at Sandos Caracol Eco Resort - All Inclusive?
Yes, there's free self parking.
Is airport shuttle service offered by Sandos Caracol Eco Resort - All Inclusive?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Sandos Caracol Eco Resort - All Inclusive?
You can check in from 3:00 PM - 11:30 PM. Check-out time is noon. Late check-out is available for a charge (subject to availability).
What is there to do at Sandos Caracol Eco Resort - All Inclusive and nearby?
Have fun with onsite activities like kayaking, parasailing, and sailing and improve your game at the onsite tennis courts. Additional recreation onsite includes aerobics, basketball, and ecotours. Indulge in a treatment at the spa and soothe your senses in one of the 5 spa tubs. Sandos Caracol Eco Resort - All Inclusive also has 2 poolside bars, 9 bars, and a nightclub, as well as a sauna, a steam room, and a garden.
Are there restaurants at or near Sandos Caracol Eco Resort - All Inclusive?
Yes, there are 9 onsite restaurants. Nearby restaurants include Arezzo (11-min walk), Los Murales (12-min walk), and Fonda Argentina (3.2 mi).
Does Sandos Caracol Eco Resort - All Inclusive have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Sandos Caracol Eco Resort - All Inclusive like?
Sandos Caracol Eco Resort - All Inclusive is located a short 9-minute walk from Playa Xcalacoco.

Reviews

7.0

Good

7.9/10

Cleanliness

7.4/10

Staff & service

7.3/10

Amenities

7.5/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Scott, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful resort with many activities and things to see.
7-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Aida, 7-night trip
Verified Orbitz guest review

2/10 Poor

There checking in process has to be updated. We almost waiting an hour to get our rooms because they couldn’t find our reservations. The check out process is horrible and there no fast way of checking out and we waited another 45 min before anyone could help us out. The in between days where awesome.
Alberto, 3-night trip with friends
Verified Expedia guest review

8/10 Very Good

El hotel no es muy nuevo pero está limpio, gente amable y no tan amable hay de todo. Comida buena le pongo un 8.
Edgar, 3-night family trip
Verified Expedia guest review

2/10 Poor

Krysta, 8-night trip
Verified Expedia guest review

2/10 Poor

Bad experience, whole place whole time.
brandon, 10-night family trip
Verified Expedia guest review

6/10 Good

Staff were rude and impatient--maybe resort is short staffed. No smiles or greetings-anywhere!--especially the staff at the cenote--they seemed mad at the world. Check in was a nightmare. Staff were ambivalent and did not seem to care how stressful it was--took waaayyyy too long and they were finding other things to charge us for. Rooms were not updated, could not get water refilled for safe drinking, no trash cans in room, no good views from room. The resort does not seem to put any money back into the rooms. Very disappointing. Food in restaurants at dinner was very good, food in buffets was not good at all.
Jacquelyn, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Jorge, 4-night trip
Verified Travelocity guest review

2/10 Poor

Gloria, 6-night trip
Verified Expedia guest review