Island Pacific Hotel

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Overview of Island Pacific Hotel

Island Pacific Hotel

4.0 star property
Waterfront hotel with restaurant, near University of Hong Kong

8.4/10 Very Good

999 verified Hotels.com guest reviews

Property highlights

  • Free WiFi
  • Non-smoking
  • Air conditioning
  • Refrigerator
  • Meeting Facilities
  • 24/7 front desk
Map
152 Connaught Road West, Hong Kong
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Room service
  • Coffee shop/cafe
  • 2 meeting rooms
  • Limo/town car service
  • 24-hour front desk
  • Air conditioning
  • Computer station
  • Front desk safe
  • Multilingual staff
For families
  • Children stay free
  • Refrigerator
  • Private bathroom
  • Television
  • Daily housekeeping
  • Elevator
Cleaning & Safety
  • Cleaned with disinfectant
  • Personal protective equipment
  • Social distancing
  • Temperature checks

Choose dates to view prices

About this area

What's nearby

  • In Central & Western District
  • Victoria Harbour - 6 min walk
  • University of Hong Kong - 8 min walk
  • Soho - 17 min walk
  • Lan Kwai Fong - 24 min walk
  • The Hong Kong Observation Wheel - 29 min walk
  • Hong Kong Park - 32 min walk
  • Pacific Place - 40 min walk
  • 1881 Heritage - 43 min walk
  • Harbour City - 44 min walk
  • Hong Kong Convention and Exhibition Centre - 45 min walk

Getting around

  • Hong Kong International Airport (HKG) - 30 min drive
  • Hong Kong Wan Chai Station - 4 min drive
  • Hong Kong Sheung Wan Station - 15 min walk
  • Hong Kong Central Station - 27 min walk
  • Hong Kong Station - 26 min walk

About this property

Island Pacific Hotel

When you stay at Island Pacific Hotel, you'll be in a great location, within just a 10-minute walk of Victoria Harbour and University of Hong Kong. The bar is a great place to grab a drink, and guests looking for a bite to eat can check out Centre Street Kitchen, which serves international cuisine and is open for breakfast, lunch, and dinner. This upscale hotel is also within a short drive of 1881 Heritage and Hong Kong Park. Fellow travelers like the helpful staff and overall property condition.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 333 rooms
  • Arranged over 29 floors

Arriving/Leaving

  • Check-in time from 3 PM - 6:00 PM
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • All guests must show a valid passport. This is the only form of identification that is accepted at this property.
  • Guests may be subject to health screenings for COVID-19 at the property.
  • Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • No onsite parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Room service (limited hours)

Taking the kids

  • Children stay free

Working away

  • 2 meeting rooms
  • Computer station
  • Conference space (646 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Limo or town car service
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • Safe-deposit box at front desk

Accessibility

  • Wheelchair accessible
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel

Languages spoken

  • Chinese (Cantonese)
  • Chinese (Mandarin)
  • English

Room amenities

Be entertained

  • LCD television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Premium bedding

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Centre Street Kitchen - This restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare.
Centre Street Bar - This bar serves light fare only. Open daily.

Fees & policies

Refundable deposits

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Deposit: HKD 500 per night

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of HKD 151.8 for adults and HKD 151.8 for children (approximately)

Renovations and closures

This property is closed from May 13 2022 to December 31 2023 (dates subject to change).
The property is closed between January 1 and December 31.

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Rollaway beds are available for HKD 440.0 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Policies

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

Hotel Island Pacific
Island Pacific Hotel Hotel
Island Pacific Hong Kong
Island Pacific Hotel
Island Pacific Hotel Hong Kong
Pacific Island Hotel
Island Pacific Hotel Hong Kong
Island Pacific Hotel Hotel Hong Kong

Frequently asked questions

Overall score and ratings

8.4

Very Good

8.5/10

Cleanliness

8.7/10

Staff & service

8.3/10

Amenities

8.3/10

Property conditions & facilities

8/10 Very Good

1-night trip
Verified Expedia guest review

8/10 Very Good

Professional Service Recovery
Extra credit to Duty Manager Nicole for the arrangement of room change due to the endless spitting noise from an unbehave neighbour in early morning , highly appreciated for the service recovery. This is what I would have done as an ex 5-star hotel FO colleague.
Hei Long, 1-night trip with friends
Verified Hotels.com guest review

8/10 Very Good

Jasman, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Yohei, 1-night business trip
Verified Hotels.com guest review

6/10 Good

William, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Lai Hor, 7-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Nice stay on Valentine’s day!
Friendly and sincere check-in services as it’s a bit long queue on Valentine’s day, yet they apologized and make you feel very welcomed still, and automatically postponed our check-out time when we have waited for a bit long. Clean room and user-friendly design. Spacious on our room type. Excellent sunset view especially in the bedroom!
1-night trip
Verified Hotels.com guest review

8/10 Very Good

Unfair treat on staying at suite!
We had stayed at the rooftop suite for two nights, everything was going quite well, the room is spacious and neat, the view is stunning, two toilets are very convenient. We had really enjoyed our stay until checking out. We have been told that we gotta leave 10 minutes for the housekeeper to check the room during the check-in. I think this was pretty strange since I already gave my credit card for guaranty. When we check out, the receptionist asked us to sit at the sofa to wait until everything being checked. After waiting for 15 mins, I went and asked how long it gonna takes longer while I saw many people just checking out with handing the keys only. Another receptionist explained that they have to make sure guests who staying at suite do not leave any of their belongings, that’s why we had to wait until the room is fully inspected. I would say this is a very lousy explanation, they don’t bother to check the standard room but the suite only? Apparently, they wanna make sure nothing ‘valuables’ been taken from the suite. This is the worst experience ever, paying more money for a suite for better relaxation but turn out treated as a theft, this is absolutely awful! As a matter of fact, your credit card is on their hands that could charge you anytime. This doesn’t make any sense.
2-night family trip
Verified Hotels.com guest review

8/10 Very Good

Michelle Hiu Ying, 1-night family trip
Verified Hotels.com guest review