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Jade Tulum Hotel

Photo gallery for Jade Tulum Hotel

Exterior
Outdoor pool, free cabanas, sun loungers
Outdoor pool, free cabanas, sun loungers
Outdoor pool, free cabanas, sun loungers
Terrace/patio

Overview of Jade Tulum Hotel

Jade Tulum Hotel

5.0 star property
Suburban hotel in Tulum with spa and outdoor pool

7.4/10 Good

53 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Kitchen
  • Air conditioning
  • Microwave
Map
Region 15, Manzana 250, Lote 1, Entre 4ta Sur y 31 Pte, Tulum, QROO, 77760

Room options

About this area

What's nearby

  • In a regional park
  • Gran Cenote - 6 min drive
  • Tulum National Park - 12 min drive
  • Tulum Beach - 18 min drive
  • Playa Paraiso - 20 min drive
  • Tulum Mayan Ruins - 26 min drive
  • Sian Ka'an Biosphere Reserve - 35 min drive
  • Xel-Há Park - 24 min drive
  • Dos Ojos Cenote - 120 min drive

Restaurants

  • Babel Cafe - 19 min walk
  • El Pollo Bronco - 19 min walk
  • La Hoja Verde - 19 min walk
  • Trattoria Romana - 19 min walk
  • La nave - 20 min walk

About this property

Jade Tulum Hotel

Jade Tulum Hotel features a rooftop terrace and puts you 4.7 mi (7.6 km) from Tulum Beach and 5.8 mi (9.3 km) from Tulum Mayan Ruins. Guests can go for a swim in the outdoor pool and visit the spa to be pampered with deep-tissue massages, facials, or body treatments.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (WHO) and COVID-19 Guidelines (CDC)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 56 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free uncovered onsite self parking
  • Free uncovered onsite extended parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Poolside bar

What to do

  • Access to nearby outdoor pool
  • Ecotours nearby
  • Cave exploring nearby
  • Kayaking nearby
  • Scuba diving nearby

Working away

  • Business center
  • Meeting room

Services

  • 24-hour front desk
  • Bicycle rentals
  • Free pool cabanas
  • Bike storage
  • Pool loungers

Facilities

  • Rooftop terrace
  • An outdoor pool
  • Bicycle parking
  • Full-service spa
  • Massage/treatment rooms

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 50-inch Smart TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker

Sleep well

  • Premium bedding
  • Pillowtop mattress

What to enjoy

  • Private pool
  • Deck or patio
  • Separate dining area

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi

Food and drink

  • Champagne service
  • Microwave
  • Kitchen
  • Toaster
  • Free bottled water
  • Cookware, dishes, and utensils
  • Blender
  • Paper towels

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Spa

Jade Spa has 1 treatment room. Services include deep-tissue massages, Thai massages, facials, and body treatments. The spa is equipped with a spa tub. The spa is open daily.

Fees & policies

Optional extras

  • Early check-in can be arranged for an extra charge of MXN 500 (subject to availability)
  • Late check-out can be arranged for an extra charge of MXN 500 (subject to availability)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (WHO) and COVID-19 Guidelines (CDC).

Policies

<p>The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. </p><p>This property does not have elevators. </p><p>Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site. </p><p>This property accepts credit cards, debit cards and cash.</p>

Also known as

Jade Tulum Hotel Hotel
Jade Tulum Hotel Tulum
Jade Tulum Hotel Hotel Tulum

Frequently asked questions

Does Jade Tulum Hotel offer free cancellation for a full refund?
Yes, Jade Tulum Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Jade Tulum Hotel?
As of February 7, 2023, prices found for a 1-night stay for 2 adults at Jade Tulum Hotel on February 8, 2023 start from P 5,088, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Jade Tulum Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Jade Tulum Hotel?
Yes, there's an outdoor pool.
Are pets allowed at Jade Tulum Hotel?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Jade Tulum Hotel?
Yes, there's free self and extended parking.
What are the check-in and check-out times at Jade Tulum Hotel?
You can check in from 3:00 PM - anytime. There's a charge of MXN 500 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of MXN 500 (subject to availability). Contactless check-in and check-out are available.
What is there to do at Jade Tulum Hotel and nearby?
Have fun with nearby activities like boat tours, fishing, and jet skiing. Additional recreation nearby includes spelunking and ecotours. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Jade Tulum Hotel also has private pools and spa services, as well as access to a nearby outdoor pool.
Does Jade Tulum Hotel have self-catered rooms fitted with kitchens or kitchenettes?
Yes, a kitchen is available in every room, and also includes a blender, a coffee maker, and a toaster.
Does Jade Tulum Hotel have any outdoor private spaces?
Yes, every room features a private pool and a deck or patio.

Reviews

7.4

Good

8.5/10

Cleanliness

8.3/10

Staff & service

7.2/10

Amenities

7.7/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Good

Not great- disappointed by the jacuzzi
The place is pretty but doesn’t seem to be functioning well. To start with there are no signboards to the hotel, even the hotel doesn’t have a board that says its Jade. The lobby and the property is very pretty with a lot of greenery but it lacks amenities of a hotel. The rooms don’t have a phone to call reception so there is no kind of room service etc. available. We booked the property because we were getting the jacuzzi/hot tub in the room but don’t be fooled by it as that never worked during the entire 3 night stay. Staff doesn’t speak english so we couldn’t do anything. Since the entire property has no signal, wifi becomes imperative and the property has locked wifi throughout without any information on the password. For eg., i went to the gym and realized my room wifi doesn’t work but there was no phone or nobody to ask for wifi in the gym. I would suggest to take your money to another property as this one seems like a good value with the jacuzzi but that doesn’t work so no value for money (I also didn’t see anybody else using there jacuzzi during our stay- something you can easily see as there is no privacy)
Neerpriya, 3-night trip
Verified Hotels.com guest review

2/10 Poor

Service was horrible i had a penthouse booked for 1 week when i got there they have gave my room away no apologies no nothing just offered me to pay me back the difference to booked me to a smaller room. Everything was horrible in the area secluded in the middle of nowere nothing around the area for miles. Avoid the hotel do not booked! !!
Verified Expedia guest review

6/10 Good

It was nice but I didn’t like the salty water coming out of the faucet and shower
Verified Expedia guest review

8/10 Very Good

The Jade was absolutely beautiful. My husband and I spent a great long weekend there and really enjoyed it. The rooms are HUGE and so beautiful, it is super peaceful, the pools are amazing. Just wonderful. I especially loved Henry and Luiz at the restaurant who were so helpful and kind. The only downsides, the water in the outdoor tub doesn’t get very warm which was fine with us because we spent most of the time in the pool anyways. It is a newer hotel so just be prepared to show your taxi driver where it is when you are out! Other than that, it was so great!
Amber, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Omar, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Beautiful room. Spacious terrace and incredible bed
Armando, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Incredible view of the afternoon, pool view and jungle view from room.
John, 1-night family trip
Verified Expedia guest review

2/10 Poor

Alise, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Everything
Damian, 1-night family trip
Verified Expedia guest review

4/10 Fair

Bathrooms were left with pee stains on the toilet seat and hair on the walls. Wifi in room was not working either, had to connect to the wifi of a neighboring room.
Emefa, 1-night trip with friends
Verified Expedia guest review