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Platinum Hotel Tunjungan Surabaya

4.0 star property
4-star hotel in Surabaya with spa and outdoor pool

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Platinum Hotel Tunjungan Surabaya

Photo gallery for Platinum Hotel Tunjungan Surabaya

Minibar, desk, laptop workspace, free WiFi
Outdoor pool
Front of property
Restaurant
Reception

Overview of Platinum Hotel Tunjungan Surabaya

6.0 out of 10 Good
6.0/10 Good

Property highlights

  • Pool
  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant
Map
Jl Tunjungan 11-12 , Surabaya City, Surabaya, Jawa Timur, 60275
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Fitness center
  • Massage/treatment rooms
  • Babysitting
  • 18 meeting rooms
  • Airport shuttle
  • 24-hour front desk
  • Air conditioning
Feel at home
  • Babysitting services
  • Stovetop
  • Connecting/adjoining rooms available
  • Premium TV channels
  • Daily housekeeping
  • Laundry facilities

Room options

View all photos for Business Double Room

Minibar, desk, laptop workspace, free WiFi

Business Double Room

  • 26 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Double Room

Minibar, desk, laptop workspace, free WiFi

Executive Double Room

  • 40 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Double Room

Minibar, desk, laptop workspace, free WiFi

Junior Double Room

  • 36 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin Room

Minibar, desk, laptop workspace, free WiFi

Deluxe Twin Room

  • 30 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Family Double Room

Minibar, desk, laptop workspace, free WiFi

Family Double Room

  • 70 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Business Twin Room

Minibar, desk, laptop workspace, free WiFi

Business Twin Room

  • 26 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Deluxe Double Room

Minibar, desk, laptop workspace, free WiFi

Deluxe Double Room

  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

About this area

What's nearby

  • Heart of Surabaya
  • Tunjungan Plaza - 2 min drive
  • Pakuwon Mall - 12 min drive

Getting around

  • Surabaya (SUB-Juanda) - 42 min drive
  • Surabaya Pasar Turi Station - 18 min walk
  • Tandes Station - 23 min drive
  • Surabaya Gubeng Station - 28 min walk
  • Surabaya Kota Station - 25 min walk
  • Airport shuttle (surcharge)

Restaurants

  • Green leaf - 7 min walk
  • X.O Suki - 11 min walk
  • Boncafe - 15 min walk
  • Depot Bu Rudy Anjasmoro - 15 min walk
  • Depot Soto Banjar Achmad Jais - 9 min walk
Map

About this property

Platinum Hotel Tunjungan Surabaya

Platinum Hotel Tunjungan Surabaya offers an airport shuttle (available 24 hours) for IDR 250000 per person one-way. Guests can be pampered with massages at the spa and grab a bite to eat at the restaurant. Other features of this upscale hotel include an outdoor pool, a bar/lounge, and a fitness center.

Languages

English, Indonesian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Social distancing

Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 292 rooms

Arriving/Leaving

  • Check-in time from 2:00 PM - anytime
  • Minimum check-in age: 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms (speed: 25+ Mbps)

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Snack bar/deli

Traveling with children

  • Babysitting services

Working away

  • 18 meeting rooms
  • Conference space (6954 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Bicycle rentals
  • Bike storage
  • Romance packages

Facilities

  • Safe-deposit box at front desk
  • Fitness center
  • An outdoor pool
  • Bicycle parking
  • Full-service spa
  • Massage/treatment rooms
  • At least 80% organic food
  • Humane treatment of captive wild animals
  • At least 10% of profits reinvested in community & sustainability
  • Double-glazed windows
  • Comprehensive food waste policy
  • Comprehensive recycling policy

Accessibility

  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge

Room amenities

Be entertained

  • 49-inch flat-screen TV
  • Premium cable channels

Home comfort

  • Air conditioning
  • Minibar
  • Electric kettle

Sleep well

  • Pillow menu
  • Bed sheets provided

Freshen up

  • Shower only
  • Bidet
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi (speed of 25+ Mbps)
  • Desk chair

Food and drink

  • Full-sized refrigerator/freezer
  • Stovetop
  • Free bottled water
  • Dishwasher
  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • Connecting/adjoining rooms available
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Water-efficient showers only

Special features

Spa

The onsite spa has 2 treatment rooms including rooms for couples. Services include massages.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately IDR 170000 for adults and IDR 85000 for children
  • Airport shuttle service is offered for an extra charge of IDR 250000 per person (one-way)

Children & extra beds

  • Rollaway beds are available for IDR 350000.0 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property uses a grey water recycling system and eco-friendly cleaning products.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

Platinum Tunjungan Surabaya
Platinum Hotel Tunjungan Surabaya Hotel
Platinum Hotel Tunjungan Surabaya Surabaya
Platinum Hotel Tunjungan Surabaya Hotel Surabaya

Frequently asked questions

Does Platinum Hotel Tunjungan Surabaya offer free cancellation for a full refund?
Yes, Platinum Hotel Tunjungan Surabaya does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Platinum Hotel Tunjungan Surabaya?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Platinum Hotel Tunjungan Surabaya?
Yes, there's an outdoor pool.
Are pets allowed at Platinum Hotel Tunjungan Surabaya?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Platinum Hotel Tunjungan Surabaya?
Yes, there's free self and valet parking.
Is airport shuttle service offered by Platinum Hotel Tunjungan Surabaya?
Yes, an airport shuttle is available. The charge is IDR 250000 per person one-way.
What are the check-in and check-out times at Platinum Hotel Tunjungan Surabaya?
You can check in from 2:00 PM - anytime. Check-out time is noon.
What is there to do at Platinum Hotel Tunjungan Surabaya and nearby?
Platinum Hotel Tunjungan Surabaya has a spa and an outdoor pool, as well as a fitness center.
Are there restaurants at or near Platinum Hotel Tunjungan Surabaya?
Yes, there's an onsite restaurant.
What's the area around Platinum Hotel Tunjungan Surabaya like?
Platinum Hotel Tunjungan Surabaya is in the heart of Surabaya, a short 9-minute walk from Tunjungan Plaza and 19 minutes' walk from Grand City Surabaya.

Reviews

6.0

Good

9.0/10

Cleanliness

8.0/10

Staff & service

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Good

lengthy check in. Room is standard, but bathroom is small and narrow. Bed is nice and firm. AC not cold enough in our room. Breakfast is OK
j, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

1-night business trip
Verified Hotels.com guest review

2/10 Poor

Rusli, 2-night trip
Verified Hotels.com guest review