Great location easy walking access to centre. Room was clean. Service was lacking, Spa not very friendly nor English spoken in SPA. They give us bed sheets instead of towels for jacuzzi, told me to go to my room and bring my shower towel... We only had one each and did not want to dirty it in the spa, would like to keep it fresh for our shower. For a 4 * hotel not acceptable. The hotel seems focused on catering to Russian clients, which is understandable but even as we where next in line for reception priority was given to Russian speakers. However service has this Eastern European soviet style, not very friendly nor do they go out of their way, maybe their clientele is used to this and willing to overlook.
Absolutely no precautions taken for the Covid19 situation except a alcohol gel at reception. No plastic barrier at reception, no face masks, no social distance. Breakfast again self service buffet, waiters with no mask no gloves, absolutely no minimum mitigation measures taking Covid19 situation as an international hotel. I understand Czech Republic currently has low levels but need to consider this is an international hotel with people arriving from all over Europe some with high epidemic locations in this new day an age I just did not feel comfortable that no basic mitigation measures were in place like other hotels.
All in all would try another hotel next time.
