2/10 Poor
June 28, 2022
We had 2 rooms booked. Both rooms cost the same amount. One, on level 4 of the hillside complex, was acceptable but the room on level 7 was appalling - dilapidated, broken drawer falling out of a cupboard, loose power points, disgusting toilet and barely functioning plumbing. Feral cats waited outside the room to run into the room whenever the door opened. Access to the room was by walking up an incredibly steep road. The manager of the front desk dismissed our concerns and said we should have complained earlier. We had asked the receptionist to move us when we arrived but she said there was no room available.
Overall, the description of the hotel in the Expedia website is grossly misleading.
Lorraine, 2-night family trip
Verified Expedia guest review