Impiana KLCC Hotel

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Overview of Impiana KLCC Hotel

Impiana KLCC Hotel

4.5-star property
4.5-star hotel with 1 outdoor pools, connected to the convention center, near Suria KLCC Shopping Centre

8.4/10 Very Good

1,000 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
Map
13 Jalan Pinang, Kuala Lumpur, 50450
Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Fitness center
  • Pool bar
  • 24-hour room service
  • Coffee shop/cafe
  • Spa services
  • Massage/treatment rooms
  • Babysitting
  • Business center
For families
  • Babysitting (surcharge)
  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities
  • Blackout drapes/curtains

Choose dates to view prices

About this area

What's nearby

  • In Kuala Lumpur City Centre
  • Suria KLCC Shopping Centre - 2 min walk
  • KLCC Park - 3 min walk
  • Petronas Twin Towers - 5 min walk
  • Pavilion Kuala Lumpur - 10 min walk
  • Berjaya Times Square - 22 min walk
  • Kuala Lumpur Tower - 6 min drive
  • Petaling Street - 9 min drive
  • Merdeka Square - 10 min drive
  • Kuala Lumpur Sentral - 14 min drive
  • Mid Valley Megamall - 15 min drive

Getting around

  • Subang (SZB-Sultan Abdul Aziz Shah) - 35 min drive
  • Kuala Lumpur International Airport (KUL) - 51 min drive
  • Kuala Lumpur Pasar Seni Station - 4 min drive
  • Kuala Lumpur Sultan Ismail Station - 4 min drive
  • Kuala Lumpur Masjid Jamek Station - 29 min walk
  • KLCC Station - 8 min walk
  • Bukit Nanas Station - 11 min walk
  • Raja Chulan Station - 12 min walk
  • Airport shuttle (surcharge)

About this property

Impiana KLCC Hotel

4.5-star hotel in the heart of Kuala Lumpur City Centre
Close to Petronas Twin Towers and Pavilion Kuala Lumpur, Impiana KLCC Hotel provides a roundtrip airport shuttle, a poolside bar, and a coffee shop/cafe. Treat yourself to spa services, such as a Swedish massage, a facial, or a manicure/pedicure. Enjoy a meal at the two onsite restaurants. Stay connected with free in-room WiFi, and guests can find other amenities such as a hair salon and dry cleaning/laundry services.
You'll also enjoy the following perks during your stay:
  • An outdoor pool
  • Free self parking
  • Cooked-to-order breakfast (surcharge), a front desk safe, and concierge services
  • Free newspapers, a 24-hour front desk, and a porter/bellhop
  • Guest reviews give top marks for the overall value and proximity to shopping
Room features
All 519 rooms boast comforts such as 24-hour room service and pillow menus, as well as thoughtful touches like air conditioning and bathrobes.
Extra amenities include:
  • Bathrooms with bidets and free toiletries
  • 50-inch LCD TVs with digital channels
  • Daily housekeeping and phones

Languages

Chinese (Mandarin), English, Indonesian, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Safe & Clean (Malaysia)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 519 rooms
  • Arranged over 25 floors

Arriving/Leaving

  • Check-in time from 2:00 PM - midnight
  • Minimum check-in age - 21
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • No cribs (infant beds)
  • Babysitting*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service

Traveling with children

  • Babysitting (surcharge)

What to do

  • Golfing nearby

Working away

  • Business center
  • 5 meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop

Facilities

  • 2 buildings/towers
  • Safe-deposit box at front desk
  • Fitness center
  • An outdoor pool
  • Spa services
  • Massage/treatment rooms

Accessibility

  • Wheelchair accessible
  • Elevator
  • Accessible bathroom
  • In-room accessibility

Languages

  • Chinese (Mandarin)
  • English
  • Indonesian
  • Malay

Room amenities

Be entertained

  • 50-inch LCD TV
  • Digital TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Alarm clock
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Free newspapers
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are 4 treatment rooms including rooms for couples. Services include deep-tissue massages, Swedish massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Dining

Cedar on 15 - This restaurant serves breakfast, lunch, and dinner. Open 24 hours.
Tonka Bean - This buffet restaurant serves breakfast, lunch, and dinner. Open 24 hours. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning January 1, 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of MYR 50 for adults and MYR 30 for children (approximately)
  • Airport shuttle service is offered for an extra charge of MYR 220 per vehicle (one-way, maximum occupancy 4)

Children & extra beds

  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia).

Policies

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts credit cards, debit cards and cash.

Also known as

Hotel Impiana
Hotel KLCC
Impiana
Impiana Hotel
Impiana KLCC
Impiana KLCC Hotel
Impiana KLCC Hotel Kuala Lumpur
Impiana KLCC Kuala Lumpur
KLCC Hotel
Hotel Impiana Klcc
Impiana KLCC Hotel Hotel
Impiana KLCC Hotel Kuala Lumpur
Impiana KLCC Hotel Hotel Kuala Lumpur

Frequently asked questions

Does Impiana KLCC Hotel offer free cancellation for a full refund?
Yes, Impiana KLCC Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Impiana KLCC Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Impiana KLCC Hotel?
Yes, there's an outdoor pool.
Are pets allowed at Impiana KLCC Hotel?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Impiana KLCC Hotel?
Yes, there's free self parking.
Is airport shuttle service offered by Impiana KLCC Hotel?
Yes, an airport shuttle is available. The charge is MYR 220 per vehicle one-way.
What are the check-in and check-out times at Impiana KLCC Hotel?
You can check in from 2:00 PM - midnight. Check-out time is noon.
What is there to do at Impiana KLCC Hotel and nearby?
Impiana KLCC Hotel has an outdoor pool and a fitness center, as well as spa services.
Are there restaurants at or near Impiana KLCC Hotel?
Yes, there are 2 onsite restaurants. Nearby restaurants include Lai Po Heen (3-min walk), Haagen Dazs (3-min walk), and Din By Din Tai Fung (4-min walk).
What's the area around Impiana KLCC Hotel like?
Impiana KLCC Hotel is in Kuala Lumpur City Centre, a short 8-minute walk from KLCC Station and 5 minutes' walk from Petronas Twin Towers. Travelers say this hotel is in a good location.

Overall score and ratings

8.4

Very Good

8.2/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

10/10 Exceptional

John, 4-night trip
Verified Hotels.com guest review

6/10 Good

Please work harder
Need to put in more effort, reno needed as things are getting old. . Housekeeping need lots of attention please. . Thanks
Kurt, 3-night business trip
Verified Hotels.com guest review

8/10 Very Good

Aun, 6-night business trip
Verified Hotels.com guest review

2/10 Poor

Customer service non-existence
very bad from the time checked in to checkout. When I was checked in, counter lady asked me for full payment. When I questioned that, another lady intervened and said only deposit. She issued two access cards, one was activated and other one wasn't. So we returned to counter after 30 min to get the other card to activate it. when she checked in, no explanation whatsoever, handed over the access cards...that's it. In the room, one bath towel is missing. Called the housekeeping, line didnt work. Tried all the lines that is available on the phone, finally line one work, called them 5 times to get bath towel. Bathroom floor is full of stop stain. It gets better, hot water dont work. Then called again...of course few times until someone showed up. he tested it and said oh you want hot water, turned the tap to cold one, so you get hot water. It took nearly 10 mins to get to feel like I am getting hot water. Then safe stopped working, couldn't retrieve items, called the reception, told that they are busy in checking in customers. They will send someone after few hrs. called again and again after 4 hrs, finally someone came after 5 hrs and 5 calls. He said he needs to get the technician to repair this. I said forget it. Housekeeping always forget something, toilet rolls, tea bags, sugar, bath towels.... always require constant follow up. Once counter lady told, someone is on the way up to bring towel,but they waiting for lifts,hahah waiting for lift half an hour, non-stop drama
Ram, 7-night business trip
Verified Hotels.com guest review

4/10 Fair

Ryan, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Location Location Location
Amazing location. 5 minute walk to Petronas Towers. Plenty of spots to eat close by. Room was great. On my departure I was having issues with Grab trying to get a transport to the airport. My guy Rubhan at the front desk was nice enough to get me one and I was able to pay the driver in cash. I was super Thankful for his help. If I’m ever back in KL I will definitely look to stay here first. Excellent service. 5 stars for me
Matthew, 2-night trip
Verified Hotels.com guest review

6/10 Good

Darren, 1-night trip
Verified Hotels.com guest review

6/10 Good

Not good for work trip, budget option
Terrific staff that checked us in early without issue, but the rooms are dated and beat up. There is no desk for working, lights are frustrating to use, and stuff was falling apart. Breakfast buffet was average. It’s a reasonable price for KLCC but I will likely stay elsewhere.
Murray, 3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

My stay
From the moment I arrived till I left I was well looked after the staff were lovely and very helpful. Breakfast buffet was good with a great selection. Location was really good with the walking bridge to the pavilion mall.
James, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Superb and Comfortable
The service and staff was excellent. Superb location very close to the mall and Petronas towers. Very comfortable bed and shower had great water pressure.
Oscar, 2-night business trip
Verified Hotels.com guest review