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All properties in Playa del Carmen, Quintana Roo, Mexico

Catalonia Privileged Maroma - All Inclusive

All-inclusive beachfront property with spa, near Maroma Beach

  • Free WiFi and free parking

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1 / 84Beach
Carretera Federal 307 Km.306-250, Playa del Carmen, 77710, QROO, Mexico
8.4.Very good.
  • Everything was really good. What we didnt like was that the bed sheets and pillows weren’…

    Aug 18, 2021

  • It was beautiful and staff was good. Only negative was the lack of staff at the front…

    Aug 2, 2021

See all 535 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Quiet
Dining options
Walkable
Convenient

The following facilities or services will be unavailable from January 6 2021 to December 31 2021 (dates subject to change):
  • Children's club
  • Entertainment facilities
  • Supervised childcare
    • Free WiFi
    • Free parking
    • Pool
    • Non-smoking
    • Gym
    • Air Conditioning

    Property highlights

    Main amenities

    • 404 smoke-free guestrooms
    • Daily housekeeping
    • On the beach
    • 6 restaurants and 3 bars/lounges
    • Full-service spa
    • 1 outdoor pool

    What’s around

    • On the beach
    • Maroma Beach - 2 min walk
    • Tres Rios Ecopark - 9.1 mi / 14.7 km
    • El Camaleon Mayakoba Golf Course - 9.2 mi / 14.7 km
    • El Manglar Golf Course - 3.5 mi / 5.6 km
    • Playa Xcalacoco - 9.1 mi / 14.7 km

    Book this property and collect stamps after your stay

    Remember, collect 10 stamps, get 1 reward* night

    Enter dates for 2 guests

    Guests
    • Privileged Superior
    • Privileged Romance

    What’s around

    Landmarks

    • On the beach
    • Maroma Beach - 2 min walk
    • Tres Rios Ecopark - 9.1 mi / 14.7 km
    • El Camaleon Mayakoba Golf Course - 9.2 mi / 14.7 km
    • El Manglar Golf Course - 3.5 mi / 5.6 km
    • Playa Xcalacoco - 9.1 mi / 14.7 km
    • Sanctuary of Hope and Time Capsule - 9.2 mi / 14.9 km
    • Puerto Morelos Town Square - 11 mi / 17.8 km
    • Grand Coral Golf Riviera Maya - 11.2 mi / 18 km
    • Puerto Morelos Beach - 12.7 mi / 20.5 km
    • Quinta Avenida - 12.8 mi / 20.5 km

    Getting around

    • Cancun Intl. Airport (CUN) - 40 min drive
    map
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    Carretera Federal 307 Km.306-250, Playa del Carmen, 77710, QROO, Mexico

    At a glance

    Size

    • 404 rooms
    • Arranged over 3 floors

    Arriving/leaving

    • Check-in time 3 PM-midnight
    • Check-out time is noon

    Restrictions related to your trip

    • Check COVID-19 restrictions.

    Special check-in instructions

    Front desk staff will greet guests on arrival.

    Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

    Children

    • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding
    • Babysitting/childcare*
    • Free children's club

    Pets

    • Pets not allowed

    Internet

    • Free WiFi in public areas
    • Free WiFi and wired Internet access in rooms

    Parking

    • Free onsite self parking
    • Wheelchair-accessible parking on site

    Other information

    • Smoke-free property
    *See fees & policies for additional details or extra charges

    At the property

    Taking the kids?

    • Children's club (free)
    • In-room childcare (surcharge)
    • Supervised childcare/activities (free)

    Food and drink

    • 6 restaurants
    • 3 bars/lounges
    • Coffee shop/café
    • Snack bar/deli
    • Poolside bar
    • Room service

    Things to do

    • Number of outdoor pools - 1
    • Children's pool
    • Fitness facilities
    • Outdoor tennis courts - 2
    • Full-service spa
    • Spa treatment room(s)
    • Playground on site
    • Kayaking nearby
    • Scuba diving nearby
    • Snorkeling nearby
    • Nightclub
    • Number of spa tubs - 1
    • Steam room
    • Sauna
    • Arcade/game room

    Services

    • 24-hour front desk
    • Concierge services
    • Tours/ticket assistance
    • Laundry facilities
    • Luggage storage
    • Wedding services
    • Multilingual staff

    Facilities

    • Number of buildings/towers - 6
    • Year Built - 2000
    • Garden
    • Terrace

    Accessibility

    • Accessible bathroom
    • In-room accessibility
    • Roll-in shower
    • Wheelchair-accessible path of travel
    • Wheelchair-accessible parking

    Languages Spoken

    • English
    • French
    • Italian
    • Russian
    • Spanish

    In the room

    Home comforts

    • In-room climate control (air conditioning)
    • Ceiling fan
    • Coffee/tea maker
    • Slippers
    • Iron/ironing board

    Sleep well

    • Blackout drapes/curtains
    • Turndown service

    Things to enjoy

    • Balcony or patio

    Freshen up

    • Partially open bathroom
    • Shower only
    • Free toiletries
    • Hair dryer

    Be entertained

    • Plasma TV
    • Premium TV channels

    Stay connected

    • Desk
    • Free WiFi
    • Phone

    Food and drink

    • Free bottled water

    More

    • Daily housekeeping
    • In-room safe
    • Access via exterior corridors

    Special features

    All inclusive

    This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
    Gratuities and taxes
    Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
    Food and beverages
    • A la carte meals, snacks, and beverages included
    • In-room minibar (all beverages included)

    Activities and facilities/equipment
    All onsite activities and use of facilities and equipment are included.

    Water activities
    • Kayaking
    • Scuba-diving lessons
    • Snorkeling

    Land activities
    • Fitness facilities
    • Soccer
    • Tennis
    • Volleyball

    Lessons/classes/games
    • Aerobics
    • Dancing
    • Pilates
    • Water fitness
    • Yoga

    Entertainment
    • Onsite entertainment and activities
    • Access to onsite nightclubs
    • Onsite live performances
    • Theme parties

    Spa

    Alegría SPA has 4 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

    The spa is open daily. Guests under 18 years old are not allowed in the spa.

    Dining

    El Pajarito - Overlooking the garden, this buffet restaurant serves lunch and dinner.

    Toscana - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.

    Adelita - Overlooking the pool, this theme restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

    Grill - This steakhouse specializes in international cuisine and serves dinner only. Open daily.

    Ayami - This theme restaurant specializes in Asian cuisine and serves dinner only. Open daily.

    Recreation

    On Site

    • Fitness facilities
    • Outdoor tennis courts -
    • Sauna
    • Steam room
    • Playground on site

    Nearby

    • Kayaking nearby
    • Scuba diving nearby
    • Snorkeling nearby

    Awards and affiliations

    Green / Sustainable Property
    This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

    Fees & policies

    Mandatory feesPay at property

    You'll be asked to pay the following charges at check-in or check-out:

    • A tax is imposed by the city: MXN 30 per accommodation, per night

    The charges below are included in the total price displayed:

    • Christmas Eve gala dinner fee for stays on 24 December
    • New Year's Eve gala dinner fee for stays on 31 December

    Please note: Guests require a ticket to access each a la carte restaurant. Tickets are provided at check-in, based on length of stay. Tickets cannot be purchased.

    Optional extras

    • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

    Children & extra bedsPay at property

    • In-room babysitting is available for an extra charge
    • Babysitting/childcare is available for an extra charge

    Pool, spa & gym (if applicable)Pay at property

    • Guests under 18 years old are not allowed in the spa
    • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

    Hygiene & cleanliness

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Personal protective equipment, including masks and gloves, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

    Each guestroom is kept vacant for a minimum of 24 between bookings, and can be accessed from outside the building via exterior corridors.

    Policies

    Only registered guests are allowed in the guestrooms.

    This property does not have elevators.

    Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    This property accepts Visa, Mastercard, American Express, debit cards and cash.

    Also known as

    • Catalonia Maroma
    • Catalonia Privileged Maroma All Inclusive Playa del Carmen
    • Catalonia Privileged oma Incl
    • Catalonia Privileged Maroma All Inclusive
    • Catalonia Privileged Maroma - All Inclusive Playa del Carmen
    • Catalonia Maroma Privileged
    • Catalonia Privileged
    • Catalonia Privileged All Inclusive
    • Catalonia Privileged Maroma
    • Catalonia Privileged Maroma All Inclusive All-inclusive property
    • Privileged Maroma
    • Catalonia Playa Maroma Del Carmen
    • Catalonia Playa Maroma Hotel Playa Del Carmen

    *See fees & policies for additional details or extra charges

    FAQs

    • Yes, Catalonia Privileged Maroma - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
    • Yes, there's free self parking.
    • Yes, there's an outdoor pool and a children's pool.
    • Sorry, pets aren't allowed.
    • You can check in from 3 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability).
    • Yes, there are 6 onsite restaurants, featuring Italian cuisine and garden views. Nearby restaurants include Terrace Tapas Lounge & Bar (11-min walk), Restaurante del Lago (2.9 mi), and Cirque Du Soleil Joya (3.6 mi).
    • Practice your swing on the tennis courts. Indulge in a treatment at the spa and soothe your senses in the spa tub. Catalonia Privileged Maroma - All Inclusive also has 3 bars, a nightclub, and an outdoor pool, as well as a sauna, a steam room, and an arcade.
    8.4.Very good.
    • 6.0.Good

      me gusto mucho la atencion. y la comida excelente. poca varierdad de resturantes, necesitan mas personal, las habitanciones y el lugar necesitan remodelacion.

      4 night family trip, Jul 29, 2021

      Verified Expedia guest review

    • 8.0.Very good

      This hotel is located in the mid section of several tourist sites so that was a benefit. The hotel could of offered better food accommodations. Not many restaurant selections on the premises. You doing get top shelf alcohol unless you’re a time share executive member.. this hotel was sub par in my opinion.

      4 night romance trip, Jul 28, 2021

      Verified Expedia guest review

    • 10.0.Exceptional

      Friendly staff. Loved the restaurants food. Beach had an awful smell and a lot of algae.

      6 night family trip, Jul 27, 2021

      Verified Expedia guest review

    • 8.0.Very good

      The staff was very accommodating and pleasant. What was not great was the condition of the room. The AC would not cool very much and the toilet would not flush properly. The sink also had a drainage issue.

      6 night family trip, Jul 27, 2021

      Verified Expedia guest review

    • 8.0.Very good

      Wonderful!

      4 night trip, Jul 27, 2021

      Verified Expedia guest review

    • 10.0.Exceptional

      It was so beautiful there, the staff was amazing we wanted to specially thank Mayra Ocampo for helping me plan my renewal as a surprise to my husband and kids she allowed me to be creative and pick my own location as opposed to the locations that they had available for these types of events. She was open to everything her and her staff were amazing they made us feel so very special she was so personal and the staff it was like a close friend helping us plan this event they took care of us in everywhere that they could and we will definitely be back because they were so personable and so just relatable to us and friendly, it was so easy to work with them and they made our day very very special and they continued to make it special throughout the week with small surprises in our room we couldn’t be more grateful for their time and dedication to our vow renewal.

      7 night family trip, Jul 25, 2021

      Verified Expedia guest review

    • 8.0.Very good

      I liked the layout of the property and maid services were very good at refreshing the rooms. The buffet was good, too. I did not like that fact that they allowed other guests to reserve all of the prime lounge spots around the pool and on the beach. Guests got up at 6am and placed towels or pairs of sandals on chairs and then went back to their rooms and slept or had breakfast for 3 or 4 hours. Many guests were flat out inconsiderate and most wouldn’t smile or say hello to each other. There never seemed to be any management present anywhere. Although, every employee was overly concerned about guests wearing masks so much that it became absurd.

      5 night family trip, Jul 19, 2021

      Verified Expedia guest review

    • 6.0.Good

      “Reserving” Poolside lounge chairs

      It’s a nice hotel but I had one major problem with it. Due to heavy sargassum no one used the beach so the pool was crowded, yet there were not enough lounge chairs for everyone. As a result guests arrived at 6AM every day to place towels on the chairs and then left them unattended for hours. By 8am not one chair was left, but very few were actually in use. There were signs posted on every umbrella that reserving lounge chairs is not allowed, but they aren’t visible when the umbrellas were down and everyone ignored them anyway, but the staff made no effort to enforce the rule. To set an example, we took over several chairs that we noticed had been unused for over an hour. We spoke to a hotel manager who assured us that we were allowed to do it. We were prepared for a confrontation though, and one hour later the people who had placed the towels in the morning arrived. We got into a heated argument with them but refused to move. It was draining though, so we decided to leave the hotel the other days, since there wasn’t much to do but sit at the pool. It’s rediculous and unfair to see poolside lounge chairs go unused 75% of the day. If people leave the pool area for over an hour they should forfeit their spots and staff should move their belongings. People think it’s acceptable because they see others doing it. The hotel needs to get in the middle and do a better job of stopping the practice so everyone can enjoy that important amenity.

      Brad, 5 night family trip, Jul 19, 2021

      Verified Hotels.com guest review

    • 6.0.Good

      I didn't appreciate the woman offering excursions making them sound more inclusive than they really were. She "sold" us on XCaret and left us believing that much more water activities were "included" in our tour package, when in reality it was ONLY the lazy river and the beach being "inclusive" as far as water activities go. (We were not the only ones that experienced this from the conversations being had by fellow tourists while on the bus on the way out there). We all felt deceived as the cost of this was $165 per person, but it did include a subpar meal as well.... In addition, she stated it was a 20 or so minute commute but it really took nearly 1.5 hours because we had to stop at other resorts along the way. (I completely understand this practice but she was way way off on her time projections which I feel would have been better to know that 1/4 of our day would be traveling instead of only a 40 min round trip)! I also ordered room service on the first night and it was never delivered. Finally, we had commode issues which went unresolved for several hours after telling a few employees and having to call the front desk TWICE before this ever was resolved. Our restroom was out of commission for 6 or 7 HOURS. Food options in the buffet were way too repetitive and the "12 ounce" New York Strip from "the Grill" weighed-in at 4 ounces at best.

      5 night romance trip, Jul 12, 2021

      Verified Expedia guest review

    • 10.0.Exceptional

      We keep coming back because this hotel is great. Staff is amazing! Everywhere on the property..

      4 night family trip, Jul 11, 2021

      Verified Expedia guest review

    See all 535 reviews