I had a late check-in and was assigned a room at the end of the corridoor, with access via a little passage. I asked if I might have another room and was given one on the premier floor. The room was fine but I left my glasses at the previous room, and when I rang reception if I might go with the concierge to retrieve my spectacles, I was told by the receptionisht that the concierge had to go alone, which I thought rather odd. Ten minutes later, the concierge knocked on my door to say he'd found nothing. That little misadventure aside, the hotel is dated and the staff though friendly, was poorly trained. They gave me conflicting information regarding payment for the taxi to KLIA. One said I had to pay the hotel, the other, that I had to give the cash directly to the driver. Novotel KL's location is good, but that's about it. Breakfast was dreadful. My advice? Pay a little more, and stay elsewhere.