We were given a room where none of the ACfor kitchen, dining area, or 3 bedrooms worked. It was hotter than outdoors. We requested they fix this. Someone came up, checked it and told us he’d have to check with the desk if they could offer us a different room. He did not return My husband had to go inquire. the manager says he has another room on a higher floor. Assures us the ac works there. It doesn’t work well and the entire apartment is dingy, the sofa torn, dirty, the refrigerator smaller -so small it wouldn’t accommodate our water bottles. So on he takes us to another. Then another. None of them measure up to site photos or descriptions -the original room there was a nasty tangle of someone’s long hair on the floor of the shower and the toilet had no seat. There was some gross unidentifiable crumbly stuff on the edge of the sink against the side of the wall near the entry door. The tv had no sound except an irritating buzzing noise. No sound from the actual show on the single operational channel. The fan in the living room practically doesn’t rotate while the one in the dining room has a terrifying speed that shakes in helicopter rotor rotation.
Finally, he has a smaller room that’s meant for four. Having no other option we agree to at least go see it. We had, after all, already spent an hour touring rooms. The room is Updated and all ac works. Not very clean, no blankets & 4 towels for 7 paid guests. Refused to reimburse for two guests who did not stay.