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All properties in Tung Chung, Islands District, Hong Kong SAR
1 room, 2 adults

Novotel Citygate Hong Kong

4-star4 stars
Great for families

Good to know

  • Children's pool
  • Cribs/infant beds (surcharge)
  • Dry cleaning/laundry service
  • Elevator
51 Man Tung Road, Tung Chung, 0, Hong Kong SAR

4-star hotel with outdoor pool, connected to a shopping center, near Citygate Outlets
  • Free Internet
  • Great for families

    Good to know

    • Children's pool
    • Cribs/infant beds (surcharge)
    • Dry cleaning/laundry service
    • Elevator
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • Check in was easy, room was beautifully set up and comfortable, and if you just want easy…Dec 17, 2019
  • The room on the premier floor is niceAug 26, 2019

Novotel Citygate Hong Kong

from P4,710
  • Premier Room, 1 Queen Bed (Executive)
  • Superior Room, 1 Queen Bed
  • Standard Room, 1 Queen Bed
  • Superior Twin Room, 2 Twin Beds
  • Standard Twin Room, 2 Twin Beds
  • Premier Twin Room, 2 Twin Beds, Executive Level (Executive)
  • Premier Suite, 1 King Bed (Executive)
  • Superior Twin Room, 2 Twin Beds

What’s around Novotel Citygate Hong Kong

Landmarks

  • Citygate Outlets - 4 min walk
  • Tung Chung New Development Ferry Pier - 18 min walk
  • Lantau North Country Park - 24 min walk
  • Tung-O Ancient Trail - 30 min walk
  • Tung Chung Fort - 33 min walk
  • AsiaWorld-Expo - 3.5 mi / 5.6 km
  • Pui O Beach - 7.7 mi / 12.4 km
  • Skypier - 3.3 mi / 5.3 km

Getting around

  • Hong Kong International Airport (HKG) - 8 min drive
  • Macau Intl. Airport (MFM) - 50 min drive
  • Shenzhen Intl. Airport (SZX) - 54 min drive
  • Zhuhai (ZUI-Jiuzhou Ferry Port) - 62 min drive
  • Hong Kong Tung Chung Station - 6 min walk
  • Hong Kong Airport Station - 6 min drive
  • Hong Kong AsiaWorld Expo Station - 8 min drive
  • Free airport shuttle

At a glance

Key facts

Hotel size

  • This hotel has 440 rooms
  • This hotel is arranged over 23 floors

Arriving/leaving

  • Check-in time 2 PM-5:30 AM
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free wired Internet access in rooms

Transport

Transfers

  • Free airport shuttle from 6 AM to 11:30 PM

Parking

  • Onsite self parking (HKD 250 per day)

  • Onsite valet parking (HKD 250 per day)

  • Wheelchair-accessible parking on site

Payment types at the property

  • Cash

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 3 restaurants
  • Bar/lounge
  • Coffee shop/café
  • 24-hour room service
Things to do
  • Outdoor seasonal pool
  • Children's pool
  • Fitness facilities
  • Playground on site
Working away
  • Number of meeting rooms - 7
  • Conference space
  • Conference space size (feet) - 4790
  • Conference space size (meters) - 445
  • One meeting room
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Number of buildings/towers - 1
  • Year Built - 2006
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
Languages Spoken
  • Chinese
  • English

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Soundproofed rooms
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
Be entertained
  • 40-inch LCD TV
  • Pay movies
  • Satellite TV channels
Stay connected
  • Desk
  • Free wired Internet
  • Free local calls
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Dining

Essence - This buffet restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner.

Olea - This restaurant specializes in Italian cuisine and serves brunch, lunch, and dinner. Open daily.

Andante - This bar specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Happy hour is offered. Open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Novotel Citygate Hong Kong’s small print

Also known as

  • Citygate Hong Kong Novotel
  • Novotel Hong Kong Citygate
  • Novotel Citygate Hong Kong Hotel Hong Kong
  • Novotel Hong Kong Airport
  • Novotel Citygate Hong Kong Hotel Tung Chung
  • Novotel Citygate Hong Kong Hotel
  • Novotel Citygate Hong Kong Tung Chung
  • Novotel Citygate Hong Kong Hotel
  • Novotel Citygate Hong Kong Tung Chung
  • Novotel Citygate Hong Kong Hotel Tung Chung
  • Citygate Novotel
  • Citygate Novotel Hong Kong
  • Hong Kong Citygate Novotel
  • Hong Kong Novotel Citygate
  • Novotel Citygate
  • Novotel Citygate Hong Kong
  • Novotel Citygate Hotel
  • Novotel Citygate Hotel Hong Kong

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

The seasonal pool is open from April to December.

Pool access available from 7:00 AM to 8:00 PM.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-out is available.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards and cash.

Mandatory fees

Deposit: HKD 800.00 per night

Optional extras

Self parking costs HKD 250 per day

Valet parking costs HKD 250 per day

Rollaway beds are available for HKD 550.0 per day

Breakfast costs between HKD 178 and HKD 178 per person (approximately)

Cribs/Infant beds are available for HKD 250.0 per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Novotel Citygate Hong Kong

  • Does Novotel Citygate Hong Kong offer free cancellation for a full refund?
    Yes, Novotel Citygate Hong Kong does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Novotel Citygate Hong Kong?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Novotel Citygate Hong Kong?
    Yes. Self parking costs HKD 250 per day. Valet parking costs HKD 250 per day.
  • Is there a pool at Novotel Citygate Hong Kong?
    Yes, there's a seasonal outdoor pool and a children's pool. Guests have pool access from 7:00 AM to 8:00 PM.
  • Are pets allowed at Novotel Citygate Hong Kong?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Novotel Citygate Hong Kong?
    You can check in from 2 PM - 5:30 AM. Check-out time is noon. Contactless check-out is available.
  • Are there restaurants at or near Novotel Citygate Hong Kong?
    Yes, there are 3 onsite restaurants, featuring international cuisine. Nearby restaurants include Spaghetti House (6-min walk), Handi Indian Restaurant (2.1 mi), and Popeyes Louisiana Kitchen (2.9 mi).
  • Is airport shuttle service offered by Novotel Citygate Hong Kong?
    Yes, a free airport shuttle is available from 6 AM to 11:30 PM at scheduled times.
  • What is there to do at Novotel Citygate Hong Kong and nearby?
    Novotel Citygate Hong Kong has an outdoor pool and a fitness center, as well as a garden.

Recent reviews

Fabulous 8.6 From 1,265 reviews

Very good 8.0
The hotel provides accessibility for old people and friendly service from the check-in counter.
ph6 night family trip
Very good 8.0
Convenient location to airport (via 10 minute shuttle) and MTR station (through the mall). Room service choices were expensive and limited, but there are reasonable restaurants in the mall below.
Mymelodyh, ph1 night business trip
Good 6.0
Not clean but updated hotel
We stayed for 7 days and 6 nights. On our first night, the bathroom had a bad smell, which progressively got worse even when housekeeping cleaned the room daily. On our third day I decided to call housekeeping to ask them to please make sure someone cleans the bathroom well to remove the smell. The smell went away that day, but then it again progressively got worse. I then assume that they don't even wipe or clean the toilet bowls well unless you call their attention to it. Many parts of the room are also very dusty, they don't seem to wipe them at all, I have attached pictures to show these. Bedside table, behind the bed, hinges, light switches, the table containing the refrigerator, table has drips of liquid that were not wipe all seven days we stayed there, and even the ice bucket. The shuttles to and from the airport every 20 minutes was quite convenient, the park right beside it was very accessible and is a nice park. It is also connected to city gate outlets. The housekeeping needs improvement, but the rooms are relatively new and well-maintained.
Dorothy, ph6 night family trip
Exceptional 10.0
Excellent. Superb. Best hotel outside Disneyland ;)
ph2 night family trip
Very good 8.0
Nice hotel, convenient to malls, foods, & leisure places.
ph3 night trip
Exceptional 10.0
Great Choice for Vacationers going to Disneyland
We enjoyed our stay at Novotel Citygate. The location of Novotel Citygate is great for families to intend to go to Disneyland because the hotel is near Disneyland. There is also the added attraction of Nong Ping 360. The Citygate Outliet is also accessible from Novotel Citygate.
Shennan, ph2 night family trip
Exceptional 10.0
Amazing
Amazing
Jayric, ph3 night family trip
Exceptional 10.0
Near airport and nice staff
Brenda, phFamily trip
Good 6.0
Good location
Convenient location, professional staff and good service although room is a bit old.
Juan, hk1 night business trip
Good 6.0
Hotel not bad in general, staff are nice. But restaurant waitresses
hk1 night trip

Novotel Citygate Hong Kong