2/10 Poor
July 21, 2022
I had a bad experience at this hotel apartment. Although I had a confirmed reservation through Expedia, upon my arrival with my family the hotel receptionist told me that my reservation was canceled as it was not confirmed! Then they offered me a downgraded room with a price higher than my original reservation! When I requested to see a manager, the receptionist told me he’s the one in charge! After check in, no one even cared to tell us about the hotel facilities. Completely unprofessional staff and terrible check in experience. I won’t go back again
Manal
Manal, 4-night family trip
Verified Expedia guest review