Mandarin Oriental, Santiago

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Overview of Mandarin Oriental, Santiago

Mandarin Oriental, Santiago

5.0 star property
5-star ski hotel with ski shuttle, near Parque Arauco Mall

8.8/10 Fabulous

481 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Internet access
  • Pet friendly
  • Non-smoking
  • Air conditioning
The price is P9,673
Price available on 01/07/2022
Map
Kennedy Avenue #4601, Santiago, Region Metropolitana, 1025
Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Breakfast available
  • WiFi in the lobby
  • Seasonal outdoor pool
  • Children's pool
  • Pool bar
  • 24-hour room service
  • Coffee shop/cafe
  • Babysitting
  • Conference center
  • 11 meeting rooms
For families
  • Children stay free
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Connecting/adjoining rooms available
  • Private bathroom
Cleaning & Safety
  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Las Condes
  • Costanera Center - 37 min walk
  • Parque Arauco Mall - 1 min drive
  • KidZania Santiago - 6 min drive
  • Gran Torre Santiago - 7 min drive
  • Sculpture Park - 8 min drive
  • Santiago Metropolitan Park - 6 min drive
  • Clinica Las Condes - 5 min drive
  • Clinica Santa Maria - 11 min drive
  • Santa Lucia Hill - 14 min drive
  • Plaza de Armas - 15 min drive

Getting around

  • Santiago Intl. Airport (SCL) - 20 min drive
  • Santiago Central Station - 27 min drive
  • Military Academy Station - 18 min walk
  • Alcantara Station - 20 min walk
  • Manquehue Station - 21 min walk
  • Area shuttle (surcharge)
  • Ski shuttle (surcharge)

About this property

Mandarin Oriental, Santiago

Located 1.9 mi (3.1 km) from Costanera Center, Mandarin Oriental, Santiago features a ski shuttle and puts you near winter activities like downhill skiing, snowboarding, and cross-country skiing. The seasonal outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Senso, one of 2 restaurants, which serves Italian cuisine and is open for breakfast, lunch, and dinner. Other highlights at this luxurious hotel include a poolside bar, a children's pool, and a terrace. Fellow travelers say good things about the pool and helpful staff.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 310 rooms
  • Arranged over 22 floors

Arriving/Leaving

  • Check-in time starts at 3:00 PM
  • Express check-in/out
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*

Pets

  • Pets allowed (dogs only, up to 40 lbs)*
  • Service animals welcome
  • Pets must be supervised
  • Food and water bowls available

Internet

  • WiFi in public areas*
  • WiFi and wired Internet access in rooms*

Parking

  • Free onsite self parking
  • Onsite parking limited
  • Electric vehicle charging point on site
  • Height restrictions apply for onsite parking

Offsite

  • Area shuttle*
  • Ski shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:00 AM–10:30 AM
  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • 24-hour room service

Taking the kids

  • Children stay free
  • Children's pool
  • Babysitting (surcharge)
  • Children's menu

What to do

  • Ski shuttle (surcharge)
  • Bicycle rentals nearby
  • Ecotours nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Rafting nearby

Working away

  • 11 meeting rooms
  • Computer station
  • Conference center (16738 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 1992
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • 18 holes of golf
  • Seasonal outdoor pool

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Doorbell and phone notification

Languages spoken

  • English
  • French
  • Portuguese
  • Spanish

Ski

  • Ski shuttle (surcharge)
  • Downhill skiing nearby
  • Snowboarding nearby

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • WiFi and wired internet for a surcharge
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Senso - Overlooking the pool and garden, this theme restaurant specializes in Italian cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.
Origen - This cocktail bar overlooks the pool and garden. Open daily.
Matsuri - Overlooking the pool and garden, this theme restaurant specializes in Peruvian cuisine and serves lunch and dinner. Open daily.
Atrium - Onsite lobby lounge. Happy hour is offered. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • The national sales tax (19%) may be charged upon check-out to residents of Chile regardless of length of stay and to non-residents staying in the country for 60 consecutive days or more. To qualify for a tax exemption, travelers must pay for their stay in foreign currency (not in Chilean pesos) and present a valid passport along with the migration card they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

Optional extras

  • WiFi is available in guestrooms for CLP 7000 per night (rates may vary)
  • WiFi is available in public areas for CLP 7000 per night (rates may vary)
  • Wired Internet access is available in guestrooms for CLP 7000 per night (rates may vary)
  • Cooked-to-order breakfast is offered for an extra charge of CLP 25000 per person (approximately)
  • Area shuttle and ski shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Babysitting is available for an extra charge
  • Rollaway beds are available for CLP 39000.0 per night

Pets

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Service animals exempt from fees
  • Pets are allowed for an extra charge of CLP 70000 per pet, per week

Parking

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • The seasonal pool is open from September to March

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

Hotel Santiago Mandarin Oriental
Grand Hyatt Santiago Hotel
Santiago Grand Hyatt
Grand Hyatt Santiago Hotel Santiago
Hyatt Santiago
Santiago Hyatt
Santiago Mandarin Oriental
Mandarin Oriental, Santiago Hotel
Hotel Santiago by Mandarin Oriental
Mandarin Oriental, Santiago Santiago
Mandarin Oriental, Santiago Hotel Santiago

Frequently asked questions

Overall score and ratings

8.8

Fabulous

9.2/10

Cleanliness

9.0/10

Staff & service

8.7/10

Amenities

8.7/10

Property conditions & facilities

9.3/10

Eco-friendliness

4/10 Fair

Cero relajo
La habitación estaba bien, grande y cómoda pero imposible dormir dado lo ruidosa que era. Las ventanas no reducen el ruido de autos, buses y motos en la noche. Es una tortura dormir si la habitaciòn está hacia la calle. No tiene el spa habilitado hace mucho tiempo, tienen una solución temporal en las habitaciones que no tiene disponibilidad para nada. Creo que por el precio hay mejores altenrativas
Dante, 2-night trip
Verified Hotels.com guest review

8/10 Very Good

Great location beside the Parque Arauco shopping centre. Lots of restaurants at walkable distance. Excellent customer service. The swimming pool was the best. It is beautiful but super cold. Swimming pools are not heated in Chile. The food was ok. Nothing espectacular. The hotel looks a bit old on the hallways and lobby area. Overall it was a good choice.
Ximena, 7-night romance trip
Verified Expedia guest review

8/10 Very Good

People need better customer service training
rene, 13-night romance trip
Verified Travelocity guest review

4/10 Fair

don, 1-night trip
Verified Expedia guest review

10/10 Exceptional

LIVIU, 2-night trip
Verified Expedia guest review

10/10 Exceptional

The staff at this beautiful property make it even more beautiful!
Tamara, 1-night romance trip
Verified Expedia guest review

2/10 Poor

Ok where to start, pick up at the airport, don’t mind carrying my own bag, at least offer, Check in was ok room great, staff well at the breakfast I was like the invisible man, not very helpful there. And the bar tender Fabeo not so fabulous and the wait staff, Just not what you expect from 4-5 star. Stayed at the Singular in Santiago the last time I was there. I’d recommend that for anyone looking for a good experience.
Garry, 3-night trip
Verified Expedia guest review

6/10 Good

It used to be better
Rooms getting old and only worth staying if you have a nicr view which I didnt have
maria, 4-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Mandarin is a beautiful hotel, it has big and spacious rooms with friendly and attentive staff. Overall an excellent hotel, I would recommend this to everyone.
Matthew, 3-night trip
Verified Expedia guest review

8/10 Very Good

All was generally very good. The restaurant SENSO has an excellent location, yet service, while very cordial, needs to be better coordinated, timing etc. All good otherwise.
FERNANDO, 3-night romance trip
Verified Expedia guest review