The Hotel Hot Springs

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Overview of The Hotel Hot Springs

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The Hotel Hot Springs

3.0 star property
3-star hotel with restaurant, near Hot Springs National Park

8.4/10 Very Good

1,548 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Free WiFi
  • Non-smoking
  • Air conditioning
  • Refrigerator
Map
305 Malvern Avenue, Hot Springs, AR, 71901
Main amenities
  • Restaurant and bar/lounge
  • Room service
  • 24-hour business center
  • Business center
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Front desk safe
  • ATM/banking services
  • Luggage storage
  • TV in a common area
For families
  • Microwave
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Terrace
  • Coffee/tea maker
Cleaning & Safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • Hot Springs National Park - 6 min walk
  • Bathhouse Row - 1 min drive
  • Oaklawn Racing & Gaming - 3 min drive
  • Magic Springs and Crystal Falls - 5 min drive
  • Ouachita National Forest - 16 min drive
  • Lake Catherine State Park - 21 min drive

Getting around

  • Hot Springs, AR (HOT-Memorial Field) - 6 min drive
  • Malvern Station - 30 min drive

About this property

The Hotel Hot Springs

The Hotel Hot Springs puts you just 3.7 mi (5.9 km) from the airport and 0.3 mi (0.5 km) from Hot Springs National Park. Guests looking for a bite to eat can check out Inside Track Grill, which serves American cuisine and is open for lunch and dinner. A bar/lounge and a terrace are offered, and in-room conveniences include refrigerators and microwaves. Fellow travelers like the helpful staff and bar.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 196 rooms
  • Arranged over 14 floors

Arriving/Leaving

  • Check-in time starts at 4:00 PM
  • Late check-in subject to availability
  • Minimum check-in age - 21
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 6:30 AM–9:30 AM
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Working away

  • 24-hour business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Luggage storage

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 49-inch flat-screen TV
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Refrigerator
  • Microwave

More

  • Connecting/adjoining rooms available

Special features

Dining

Inside Track Grill - This restaurant specializes in American cuisine and serves lunch, dinner, and light fare. Happy hour is offered.

Fees & policies

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-out is available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a smoke detector on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

Also known as

Austin Hotel Hot Springs
Hotel Hot Springs Convention Center
Hot Springs Convention Center
The Austin Convention Hotel And Spa
The Austin Hotel Hot Springs
The Hotel Hot Springs Spa at the Convention Center
The Hotel Hot Springs Spa
The Hotel Hot Springs Hotel
The Hotel Hot Springs Hot Springs
The Hotel Hot Springs Hotel Hot Springs

Frequently asked questions

Overall score and ratings

8.4

Very Good

8.3/10

Cleanliness

8.8/10

Staff & service

8.1/10

Amenities

8.3/10

Property conditions & facilities

8.3/10

Eco-friendliness

10/10 Exceptional

We have stayed at this hotel many times and for some reason the fourth floor is always unclean. There was hair in shower, something sticky on bathroom counter, and carpet in hall need to be vacuumed.
Cindy, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

A fabulous stay
It was fabulous and extraordinary. The staff was awesome and wonderful 😀 ❤️
Collin, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

It was very hot in August and the lobby did not appear to be air conditioned. The room and upstairs hallway were great, but I had to go to another floor for ice. Overall, I was very pleased.
Clara, 1-night trip with friends
Verified Hotels.com guest review

2/10 Poor

Dirty. Broken elevators. Disgusting foul smelling stairwell. Slimy bed sheets. Dirty bathroom.
1-night family trip
Verified Hotels.com guest review

6/10 Good

Only one elevator was working. The doors connecting rooms had a gap underneath that caused sounds and smells to carry. The peephole on the door did not have a cover. The halls were well lit. The servers at breakfast were very friendly and considerate, and breakfast was delicious.
1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Hans-Albert, 4-night trip
Verified Hotels.com guest review

8/10 Very Good

Only one elevator worked. No air in the lobby. Air worked great in our room.
Louis, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Nice stay
Hotel Hot Springs is always a nice stay. It is walking distance to all our favorite places. It’s always inviting, clean and comfortable after a long day of hiking or shopping. The hotel bar is top notch.
Michael, 1-night trip
Verified Hotels.com guest review

6/10 Good

Only 1 of the 3 elevators were working on a busy weekend. A/C worked but was weak. Killed a bug in the bathroom in the middle of the night. Have stayed here before and did not have any issues. Will give the benefit of the doubt this time.
Susan, 2-night business trip
Verified Hotels.com guest review

4/10 Fair

Two of three elevators were broken, AC in lobby not working. No apologies from staff or explanation. Parking was listed as on site. There was a parking garage down the street and vague instructions from front desk staff to park in bank parking lot or on street “is fine”. When I questioned more I received eye rolls “the bank is closed and they don’t monitor the meters on the street so it’s fine”. Overall poor experience.
2-night family trip
Verified Hotels.com guest review