Castello City Hotel

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Overview of Castello City Hotel

Castello City Hotel

4.0 star property
4-star hotel with restaurant, near Heraklion Port

7.6/10 Good

415 verified Hotels.com guest reviews

Guests rated location

  • Walkable11 positive mentions
  • Shopping10 positive mentions

Property highlights

  • Free parking
  • Free WiFi
  • Airport transfer
  • Non-smoking
  • Air conditioning
  • Refrigerator
The price is P2,504
Price available on 29/05/2022
Map
62 Martyron 1, Avenue, Heraklion, Crete Island, 71304
Main amenities
  • 68 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Rooftop terrace
  • Room service
  • Coffee shop/cafe
  • Babysitting
  • 24-hour business center
  • Conference center
  • Business center
  • Airport shuttle
  • Terrace
For families
  • Children stay free
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
Cleaning & Safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • Heraklion Archaeological Museum - 18 min walk
  • Heraklion Port - 29 min walk
  • Historical Museum of Crete - 7 min drive
  • Heraklion Loggia - 8 min drive
  • Morosini Fountain - 9 min drive
  • Koules Fortress - 11 min drive
  • Knossos Archaeological Site - 17 min drive
  • Palace of Knossos - 20 min drive
  • Watercity Waterpark - 23 min drive
  • Dinosauria Park - 23 min drive

Getting around

  • Nikos Kazantzakis Airport (HER) - 15 min drive
  • Airport shuttle (surcharge)

About this property

Castello City Hotel

Castello City Hotel is just 4.9 mi (7.9 km) from the airport and offers a shuttle (available 24 hours) for EUR 15 per vehicle one-way. For a bite to eat, guests can check out The 5th floor, which serves Greek cuisine and is open for breakfast, lunch, and dinner. There's a rooftop terrace and a bar/lounge, and rooms at this upscale hotel offer memory foam beds and refrigerators. Fellow travelers like the helpful staff and nice bathrooms.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of Health First (Greece)
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (WHO)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
Reservations are required for the use of certain onsite facilities
At check-in, guests must provide either a negative Antigen COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 17 and up, and test must have been administered no more than 48 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 17 and up; guests must have received complete vaccination at least 30 days prior to check-in
This information is provided by our partners.

At a glance

Hotel size

  • 68 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time starts at 3:00 PM
  • Express check-in/out
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 11:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.
  • At check-in, guests must provide either a negative Antigen COVID-19 test result or a record of full COVID-19 vaccination

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • At check-in, guests must provide either a negative Antigen COVID-19 test result or a record of full COVID-19 vaccination
  • Negative COVID-19 test result requirement applies to all guests aged 17 and up, and test must have been administered no more than 48 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 17 and up; guests must have received complete vaccination at least 30 days prior to check-in

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (4 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free offsite parking within 328 ft
  • Street parking available

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Free reception
  • Room service (limited hours)
  • Snack bar/deli

Taking the kids

  • Children stay free
  • Babysitting (surcharge)

Working away

  • 24-hour business center
  • Meeting room
  • Computer station
  • Conference center (70 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 1981
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace

Accessibility

  • Elevator

Languages spoken

  • English
  • French
  • German
  • Greek
  • Italian

Room amenities

Be entertained

  • Television
  • Digital TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Memory foam mattress
  • Free crib/infant bed

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

The 5th floor - Overlooking the ocean, this restaurant specializes in Greek cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: EUR 3.00 per accommodation, per night

Optional extras

  • Airport shuttle service is offered for an extra charge of EUR 15 per vehicle (one-way)
  • Late check-out can be arranged for an extra charge of EUR 25 (subject to availability)
  • Safes in guestrooms can be used for EUR 2 per night

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Babysitting is available for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

At check-in, guests must provide either a negative Antigen COVID-19 test result or a record of full COVID-19 vaccination.

The negative COVID-19 test result requirement applies to all guests aged 17 and up, and the test must have been administered no more than 48 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 17 and up; guests must have received complete vaccination at least 30 days prior to check-in.

This property affirms that it follows the cleaning and disinfection practices of Health First (Greece).

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (WHO).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property accepts credit cards, debit cards and cash.

Cash transactions at this property cannot exceed EUR 500, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Also known as

Castello City
Castello City Heraklion
Castello City Hotel
Castello City Hotel Heraklion
Castello Hotel
Castello City Hotel Crete/Heraklion
Hotel Castello City
Castello City Heraklion
Castello City Hotel Hotel
Castello City Hotel Heraklion
Castello City Hotel Hotel Heraklion

Frequently asked questions

Overall score and ratings

7.6

Good

7.9/10

Cleanliness

8.4/10

Staff & service

8.1/10

Amenities

7.5/10

Property conditions & facilities

7.9/10

Eco-friendliness

6/10 Good

Thomas, 3-night trip
Verified Expedia guest review

2/10 Poor

Terrible cleanliness
Loukas, 5-night trip
Verified Hotels.com guest review

6/10 Good

Nice place
The hotel is nice and cleanut pretty noisy and the beds are low quality, the mattress is too old and the bed is noisy
Felipe, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Parsooramen, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Awesome hotel, great location, friendly staff!
The hotel is very clean and we'll kept. The staff is very friendly and welcoming. Especially Rula at the front desk!!! Great views of the city in an awesome location. Walking distance from the sea!
Nicholas, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Good location, and pretty economical. Nothing special but it does the job and the staff were very accomodating and nice.
Adam, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Good stay
2-night trip
Verified Hotels.com guest review

8/10 Very Good

Alon, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Kenan, 1-night trip with friends
Verified Hotels.com guest review

8/10 Very Good

Decent option!
Nice hotel just outside the Heraklion historic wall. Short walk or cab drive into the harbor area. Great staff and good value for money!
David, 1-night family trip
Verified Hotels.com guest review