Balkón Boutique Hotel

3.0 star property
3-star beach hotel with outdoor pool, near Quinta Avenida

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Balkón Boutique Hotel

Photo gallery for Balkón Boutique Hotel

Premium bedding, down comforters, minibar, in-room safe
Coffee service
Premium bedding, down comforters, minibar, in-room safe

Overview of Balkón Boutique Hotel



Property highlights

  • Pool
  • Free WiFi
  • Air conditioning
  • Parking available
  • 24/7 front desk
Avenida 10 entre Calle 60 y 62, Playa del Carmen, QROO, 77728
Main amenities
  • Daily housekeeping
  • Private beach
  • Outdoor pool
  • Rooftop terrace
  • Beach umbrellas
  • Beach sun loungers
  • Free beach club nearby
  • Beach towels
  • 24-hour front desk
  • Coffee/tea in a common area
  • Air conditioning
  • Communal living room
Feel at home
  • Private bathroom
  • Television
  • Daily housekeeping
  • Espresso maker
  • Blackout drapes/curtains
  • Elevator

Room options

Superior Double Room, 1 King Bed, Balcony

  • 22 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Double Room, 1 Queen Bed

  • 17 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

Double Room, 2 Double Beds

  • 22 sq m
  • Sleeps 4
  • 2 Double Beds

Double Room, 1 King Bed

  • 22 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

About this area

What's nearby

  • In Luis Donaldo Colosio
  • Quinta Avenida - 2 min walk
  • Playa del Carmen Main Beach - 15 min walk
  • Playa del Carmen Maritime Terminal - 34 min walk
  • Mamitas Beach - 4 min drive
  • Central Square - 2 min drive
  • Gran Coyote Golf - 4 min drive
  • Playacar Golf Club - 7 min drive
  • El Camaleón Mayakoba Golf Course - 8 min drive
  • Xplor Theme Park - 11 min drive
  • Tres Rios Ecopark - 13 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 48 min drive
  • Cozumel Intl. Airport (CZM) - 12.4 miles/20 km


  • Chez Céline - 13 min walk
  • La Cueva del Chango - 11 min walk
  • Las Olas Beach Bar - 15 min walk
  • El Gallinero du Chocolat - 11 min walk
  • Salento - 10 min walk

About this property

Balkón Boutique Hotel

Balkón Boutique Hotel features a rooftop terrace and puts you just steps from Quinta Avenida. This Art Deco hotel is also within a short drive of Xcaret Eco Theme Park and Playa del Carmen Main Beach.


English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (WHO)

Social distancing

Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 24 rooms
  • Arranged over 6 floors


  • Check-in time starts at 3:00 PM
  • Early check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • No cribs (infant beds)


  • No pets or service animals allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free offsite parking within 3 ft
  • Street parking available

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Coffee/tea in a common area
  • Shared microwave
  • Water dispenser

What to do

  • Private beach nearby
  • Free beach club nearby

Working away

  • Coworking spaces


  • 24-hour front desk
  • Tour/ticket assistance
  • Luggage storage
  • Bicycle rentals
  • Free pool cabanas
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Romance packages


  • 1 building/tower
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Communal living room
  • An outdoor pool


  • Elevator
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance

Room amenities

Be entertained

  • 42-inch flat-screen TV
  • Digital TV channels
  • Netflix

Home comfort

  • Air conditioning
  • Minibar
  • Espresso maker
  • Iron/ironing board (on request)

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Soap and shampoo
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi


  • Daily housekeeping
  • In-room safe

Fees & policies

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 9:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Enhanced food service safety measures are in place.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (WHO).


This property accepts credit cards, debit cards and cash.

Also known as

Balkón Boutique Hotel Hotel
Balkón Boutique Hotel Playa del Carmen
Balkón Boutique Hotel Hotel Playa del Carmen

Frequently asked questions

Does Balkón Boutique Hotel offer free cancellation for a full refund?
Yes, Balkón Boutique Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Balkón Boutique Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Balkón Boutique Hotel?
Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 9:00 PM.
Are pets allowed at Balkón Boutique Hotel?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Balkón Boutique Hotel?
No, unfortunately, but there's free parking nearby.
What are the check-in and check-out times at Balkón Boutique Hotel?
You can check in starting at 3:00 PM. Check-out time is noon.
Is there an onsite casino at Balkón Boutique Hotel?
No, this hotel doesn't have a casino, but Riviera Gran Casino (2-min drive) is nearby.
What is there to do at Balkón Boutique Hotel and nearby?
Balkón Boutique Hotel has an outdoor pool.
What's the area around Balkón Boutique Hotel like?
Balkón Boutique Hotel is a short 2-minute walk from Quinta Avenida and 15 minutes' walk from Playa del Carmen Main Beach.







Staff & service




Property conditions & facilities




2/10 Poor

Khadijat, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Lovely stay
Beautiful rooftop terrace and pool really made the stay amazing. The rooms were very clean and the showers were great. Free pastries and coffee for breakfast was good and the staff were helpful and friendly. Location wasn’t great as was a good 15 minute walk into town. Local beach also not the best. Overall I would recommend staying here as for the price it was very good.
Mily, 4-night trip
Verified guest review

10/10 Exceptional

Puneet, 2-night trip
Verified guest review

8/10 Very Good

Adela, 1-night trip
Verified guest review

10/10 Exceptional

Awesome service, very clean and neat overall. The rooms were spacious and had nice, modern decorations. My favorite part was the rooftop pool which despite not being ocean front had a very nice view. Fairly close walking distance to main attractions ( 5th avenue ) staff was nice and respectful. The little restaurant at the corner has pozole Thursdays and let me just say best pozole I've ever had!! Had an awesome stay at Balkon Boutique Hotel! Thanks!!
Estefania, 3-night family trip
Verified Expedia guest review

2/10 Poor

Better options elsewhere
The only thing this hotel has going for them is that it is new and modern. It is far from practically everything, it is adjacent to homes so you hear dogs barking and kids crying at all times of the night. The lobby remains with its sliding glass doors open all night so you have some sketchy people hanging in the lobby. We didn’t sleep for two nights due to the noise and decided to cut out loses and check out early and pay for another hotel. When we approached the lady at check out about our issues she just gave us a blank stare and said nothing she could do and then charged us $2 for a bottle of water we consumed considering we were leaving early and loosing our money. This was our 12th trip to Playa del Carmen and we have never felt so uncomfortable before at a hotel. Stay elsewhere. There are many great options in Playa.
Kristy Perez-naranj, 4-night family trip
Verified guest review

10/10 Exceptional

Laszlo-Csaba, 3-night trip
Verified guest review

6/10 Good

It is downtown.
Agustin, 1-night trip
Verified Expedia guest review

8/10 Very Good

Hotel was fantastic and the pool was great. The area is under development so there's some construction and its a little ways from the more bustling areas or the more picturesque parts of Playa. But the hotel itself is very nice.
Andrew, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Such a cute and very clean hotel! Newly renovated and wonderful service! Is adora was so kind, helpful and accommodating. She made sure we knew where to go, arrange Covid tests for them to come to our room and day beds at Martina beach club! On the downside the neighborhood is noisy at night but overall nice place for the rate.
Sylvia, 2-night family trip
Verified Expedia guest review