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Casa Dona Susana

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Interior
Outdoor pool
Outdoor pool
Outdoor pool
Premium bedding, minibar, in-room safe, individually decorated

Overview of Casa Dona Susana

VIP Access

Casa Dona Susana

3.5 star property
Adults-only beach hotel with outdoor pool, near Malecon

8.6/10 Fabulous

1,017 verified Hotels.com guest reviews

Popular amenities

  • Parking available
  • Pool
  • Free WiFi
  • Non-smoking
  • Air conditioning
  • 24/7 front desk
Map
Manuel M Dieguez No 171, Puerto Vallarta, JAL, 48380

Room options

About this area

What's nearby

  • In Romantic Zone
  • Malecon - 21 min walk
  • Playa de los Muertos - 4 min drive
  • Cruise Ship Terminal - 28 min drive
  • Playa Mismaloya - 28 min drive
  • Bay of Banderas - 39 min drive
  • Nuevo Vallarta Beach - 50 min drive
  • Playa Bucerias - 59 min drive

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 38 min drive

Restaurants

  • Dee's Coffee Company - 2 min walk
  • The Fajita republic - 2 min walk
  • Cuates Cuetes - 2 min walk
  • El Mole de Jovita - 2 min walk
  • A Taste Of Italy - 2 min walk

About this property

Casa Dona Susana

Casa Dona Susana features a rooftop terrace and puts you within a 15-minute drive of Malecon. Guests can enjoy the outdoor pool or take advantage of nearby scuba diving. A terrace and a garden are other highlights. Fellow travelers say good things about the pool and helpful staff.

All inclusive

All-inclusive room rates at Casa Dona Susana are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks, and select beverages included

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning

Social distancing

Contactless check-in and check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 42 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - noon
  • Minimum check-in age - 21
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • Guests who book an all-inclusive rate plan will receive all meals and drinks at the restaurants and bars located at the hotel next door.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (MXN 50 per night)
  • Onsite parking limited

Other information

  • Smoke-free property
  • Caters to adults only

Property amenities

Food and drink

  • Barbecue grills
  • Room service

What to do

  • Beach nearby
  • Golfing nearby
  • Scuba diving nearby

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • ATM/banking
  • Rooftop terrace
  • Garden
  • An outdoor pool
  • Massage/treatment rooms

Accessibility

  • Elevator

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • LED television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

What to enjoy

  • Individually decorated

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Stay connected

  • Free WiFi

More

  • Daily housekeeping
  • In-room safe

Special features

All inclusive

All-inclusive room rates at Casa Dona Susana are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks, and select beverages included

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Fees & policies

Parking

  • Self parking costs MXN 50 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 10 AM to 10 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
<p>Construction is underway at a neighboring building and there may be noise disturbance from the construction work. </p><p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property. </p><p>This property accepts credit cards. Cash is not accepted.</p>

Also known as

Casa Dona
Casa Dona Susana
Casa Dona Susana Hotel
Casa Dona Susana Hotel Puerto Vallarta
Casa Dona Susana Puerto Vallarta
Casa Susana
Dona Casa
Dona Casa Susana
Dona Susana
Susana Casa
Casa Dona Susana Hotel
Casa Dona Susana Puerto Vallarta
Casa Dona Susana Hotel Puerto Vallarta

Frequently asked questions

Does Casa Dona Susana offer free cancellation for a full refund?
Yes, Casa Dona Susana does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Casa Dona Susana?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Casa Dona Susana?
Yes, there's an outdoor pool. Guests have pool access from 10 AM to 10 PM.
Are pets allowed at Casa Dona Susana?
Sorry, pets aren't allowed.
Is parking offered on site at Casa Dona Susana?
Yes. Self parking costs MXN 50 per night. Parking spots may be limited.
What are the check-in and check-out times at Casa Dona Susana?
You can check in from 3:00 PM - noon. Check-out time is noon. Contactless check-in and check-out are available.
Is there an onsite casino at Casa Dona Susana?
No, this hotel doesn't have a casino, but Vallarta Casino (8-min drive) is nearby.
What is there to do at Casa Dona Susana and nearby?
Have fun with nearby activities such as scuba diving and practice your swing at the nearby golf course. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a garden.
Are there restaurants at or near Casa Dona Susana?
Yes. Nearby restaurants include Serrano's Meat House (3-min walk), Bistro Balsamar (4-min walk), and Di Vino Dante (4-min walk).
What's the area around Casa Dona Susana like?
Casa Dona Susana is located near Playa de los Muertos in Romantic Zone, a short 1-minute walk from Olas Altas Street and 3 minutes' walk from Los Muertos Pier.

Reviews

8.6

Fabulous

8.9/10

Cleanliness

8.9/10

Staff & service

7.8/10

Amenities

8.3/10

Property conditions & facilities

8.3/10

Eco-friendliness

Reviews

8/10 Very Good

david, 2-night trip
Verified Hotels.com guest review

8/10 Very Good

Kyle, 4-night trip
Verified Hotels.com guest review

8/10 Very Good

The room was tiny but eclectic and cozy. The service at the front desk and general customer service was amazing, any question we had was answered, Ivan, Miguel and Alfonso were great! The all-inclusive buffet and food quality leave one thing to be desired considering your downtown and have access to such amazing food just the other side of the street. The bar was great! Over all amenities where good pool was fun and warm. Beach and service was beautiful.
front desk
la playa
Sunset from marivino
Tyler, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Don't Miss Staying at Casa Susana !!
This was our BEST stay ever in PV. From the moment we walked through the door we felt welcome. Luz was at the front desk and did everything to make our stay special. We were upgraded since we are VIP with Hotels.com. We were offered breakfast coupons for the "Sister Property Los Arcos. The buffet was amazing and far bigger than we expected. Casa Susana is perfect in every way. The neighborhood is very quiet yet is filled with great restaurants. Walking distance to the Malacon and beach. Don't miss the Blue Shrimp!
Agnes, 5-night trip with friends
Verified Hotels.com guest review

8/10 Very Good

Good hotel, will benefit from some renovations, close to almost everything. It shares facilities with Los Arcos, one block away and with beach access. Great neighborhood. We have no problem staying there again.
Ricardo, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Debbie, 13-night trip
Verified Hotels.com guest review

10/10 Exceptional

The staff (Andres, Ivan y Lamar, entre otros) was amazing since the minute we walked into the lobby and up until checkout! The staff really made this experience an amazing one, they made us feel like family and went above and beyond to accommodate. This property has a GREAT location and ambiance! We will be staying there again!
Christian Navarrete, 6-night romance trip
Verified Expedia guest review

10/10 Exceptional

This hotel was perfect. The rooms were a little small but it was perfectly fine because we were out and about most of the day. Walking distance to everything ! Shops, beaches and good places to eat. Staff was so nice and accommodating. Would definitely stay there again.
krystal, 3-night romance trip
Verified Expedia guest review

8/10 Very Good

The whole experience was very nice
Brian, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Fantastic staff in a clean budget friendly hotel with all the amenities you need.
Jeffrey, 9-night romance trip
Verified Expedia guest review