Emporio Mazatlan

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Beach
Beach
Beach
Pool

Overview of Emporio Mazatlan

Emporio Mazatlan

3.5 star property
Zona Dorada beachfront hotel with 2 outdoor pools and restaurant

7.4/10 Good

1,000 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
Map
Avenida Camaron Sabalo, Zona Dorada, 51, Mazatlán, SIN, 82110
Main amenities
  • Daily housekeeping
  • On the beach
  • Restaurant and bar/lounge
  • 2 outdoor pools
  • Breakfast available
  • Fitness center
  • Self parking
  • Spa tub
  • Pool bar
  • 24-hour room service
  • Room service
  • Coffee shop/café
For families
  • Private bathroom
  • Garden
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
  • Blackout drapes/curtains
Cleaning & Safety
  • Cleaned with disinfectant
  • 72-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Zona Dorada
  • The Mazatlan Malecón - 1 min drive
  • Mazatlan Aquarium - 5 min drive
  • Plaza Machado - 15 min drive
  • Olas Altas Beach - 15 min drive

Getting around

  • General Rafael Buelna Intl. Airport (MZT) - 29 min drive

About this property

Emporio Mazatlan

At Emporio Mazatlan, you can spend time at the beach playing volleyball. 2 outdoor pools provide a splash of fun, and guests can also take advantage of a fitness center and a spa tub. Condimento serves international cuisine and is open for breakfast, lunch, and dinner. A poolside bar, a bar/lounge, and a garden are other highlights. Fellow travelers say good things about the pool and helpful staff.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 133 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Late check-in subject to availability
  • Minimum check-in age - 19
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 19

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in rooms

Parking

  • Onsite self parking (MXN 300.00 per stay; includes in/out privileges)
  • Onsite extended parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–11 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • 24-hour room service

What to do

  • On the beach
  • Beach volleyball
  • Shopping
  • Golfing nearby

Working away

  • Business center
  • Meeting room
  • Conference space

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool umbrellas

Facilities

  • Built in 1964
  • Safe-deposit box at front desk
  • Garden
  • Fitness center
  • 2 outdoor pools

Accessibility

  • Wheelchair accessible
  • Braille/raised signage
  • Elevator
  • In-room accessibility
  • Wheelchair-accessible registration desk

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 32-inch plasma TV
  • Cable TV channels
  • Pay movies

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Alarm clock
  • Premium bedding

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free WiFi and wired Internet

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Condimento - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of MXN 215 for adults and MXN 130 for children (approximately)

Parking

  • Self parking costs MXN 300.00 per stay with in/out privileges

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-out is available.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

Policies

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

Emporio Hotel
Emporio Hotel Mazatlan
Emporio Mazatlan
Mazatlan Emporio
Emporio Mazatlan Hotel Mazatlan
Emporio Resort Mazatlan
Emporio Mazatlan Hotel
Emporio Mazatlan Hotel
Emporio Mazatlan Mazatlán
Emporio Mazatlan Hotel Mazatlán

Frequently asked questions

Overall score and ratings

7.4

Good

7.5/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.1/10

Property conditions & facilities

7.7/10

Eco-friendliness

6/10 Good

Ramon, 3-night trip
Verified Hotels.com guest review

4/10 Fair

Unfortunately, would not recommend
We stayed here 4 years ago for a family trip and remember our experience fondly. Going back this time around we had that expectation, but when we arrived we sadly did not receive the same level of service. The state of the place is in serious need of renovations. There was several renovations going on throughout our stay, but none that made the place look any better. We also were disappointed with the service. In one occasion while dining at the restaurant, it took 30 minutes and being asked what we ordered 3 times to get our drinks. Then we waited another 40 minutes for our food with 0 communication from our waiter. I will say the food was really good. There wasn’t really anything that I tried that I didn’t like. Overall the stay was ok, but we were very disappointed with the service we received and the state of the hotel for the price that we paid.
Kevin, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

Maria, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

2-night family trip
Verified Hotels.com guest review

2/10 Poor

Muy descuidado y sucio.
Me quede hace 5 años en este hotel , pero ahora en el 2o22, esta totalmente descuidado, muy sucio, sábanas huelen a humedad. No lo recomiendo.
Ingrid, 6-night family trip
Verified Hotels.com guest review

8/10 Very Good

it was very convenient place, walkable distance to everything. it was way too loud, you can hear the cars and club music at night. pictures are a bit deceiving...
Omar, 3-night family trip
Verified Expedia guest review

6/10 Good

Very loud couldn't sleep .
Esmeralda, 3-night family trip
Verified Expedia guest review

6/10 Good

We stayed here only because there was no availability at Gaviana. There was hair on the pillows, a slight smell on the sheets and brown smear on the bathroom walls. It felt dirty. The AC was good, access to the beach was also good but it’s definitely not the best looking beachfront. I asked for help to print out our COVID certificates and the front desk directed me to their “business area”. There was one room with a very outdated computer. The keys didn’t match and it was merely impossible to punch in the correct letters and numbers I needed to gain access to my email. The one person in the business office with the door labeled “photographer” had no interest in helping me and directed me back to the front desk. When it came to finally printing the certificate, the printer was disconnected and again no help fixing it. I also experienced a fiasco trying to order breakfast at the bar and when I canceled it, the bartender told me that the bar area is completely separate from the restaurant which is why it was so difficult for me to get my coffee and oatmeal. Pretty pathetic excuse. I’ll never stay here again. My experience at Gaviana was night and day to this place. Never giving this place my business again.
Angelica, 6-night romance trip
Verified Orbitz guest review

2/10 Poor

Our room was dirty when we checked-in. It was not the room we requested. We requested a 2 queen junior suite and got a 1 keen and pull-out sofa bed. The pull-out sofa bed was filthy, stains all over and not linens nor pillows.
Noe, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

The property was in a great location close to shopping, restaurants and activities. The hotel was very clean and the employees were very friendly. Always willing to help or assist you if needed. The pools were great, my children enjoyed the kid pool very much. The food in their restaurant was excellent as well.
yizel, 4-night family trip
Verified Expedia guest review