March 3, 2023
2 room reservation instead of a 2 bedroom!!
We made a reservation for a 2 bedroom 1kung 1queen room through hotels.com. When we got there, they had two reservations under my name. I asked about the beds, she looked into it. Not knowing why the two reservations, the nice lady canceled one and gave me our room keys. When we got to the room, we realized this was a 1 bedroom king bed with a pull out couch. I called the front desk. The reservation was under Expedia for two rooms and since everything else was booked, they were unable to accommodate the actual reservation I had in my email 😠.
Marijo, 1-night trip
Verified Hotels.com guest review