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The Royal Hotel

Photo gallery for The Royal Hotel

Front of property
Minibar, in-room safe, individually decorated, individually furnished
Minibar, in-room safe, individually decorated, individually furnished
Minibar, in-room safe, individually decorated, individually furnished
42-inch flat-screen TV with satellite channels, TV

Overview of The Royal Hotel

The Royal Hotel

3.0 star property
3-star hotel in Durban Central Business District with outdoor pool and restaurant

7.0/10 Good

217 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Airport transfer
  • Air conditioning
  • Bathtub
Map
267 Smith Street, Durban, KwaZulu-Natal, 4001
Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Self parking
  • Room service
  • Coffee shop/cafe
  • Spa services
  • Massage/treatment rooms
  • Conference center
  • Business center
For families
  • Free cribs/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bathtub and shower
  • Television
  • Terrace

Room options

About this area

What's nearby

  • In Durban Central Business District
  • UShaka Marine World - 8 min drive
  • Durban Beach - 11 min drive

Getting around

  • King Shaka Intl. Airport (DUR) - 36 min drive
  • Airport shuttle (surcharge)
  • Train station drop-off (surcharge)
  • Train station pick-up (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Theme park shuttle (surcharge)

Restaurants

  • The Oriental - 6 min walk
  • Roma Revolving Restaurant - 8 min walk
  • Vasco's Restaurant - 13 min walk
  • Chairman - 3 min drive
  • Joe Cool's - 3 min drive

About this property

The Royal Hotel

The Royal Hotel offers an airport shuttle (available 24 hours) for ZAR 450 per vehicle one-way. Guests can grab a bite to eat at the coffee shop/cafe, or indulge in deep-tissue massages, body wraps, or facials. Other features of this Colonial hotel include an outdoor pool, a bar/lounge, and a snack bar/deli. Fellow travelers say great things about the helpful staff and comfortable guestrooms.

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 206 rooms
  • Arranged over 18 floors

Arriving/Leaving

  • Check-in time from 2:00 PM - anytime
  • Minimum check-in age - 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the cruise terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Secured covered onsite self parking (ZAR 70 per day)
  • Wheelchair-accessible parking on site
  • Onsite parking limited
  • Height restrictions apply for onsite parking

Transfers

  • Airport shuttle on request (available 24 hours)*
  • Train station shuttle
  • Cruise terminal shuttle*

Offsite

  • Beach shuttle*
  • Theme park shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

What to do

  • Beach shuttle (surcharge)
  • Beach nearby
  • Golfing nearby
  • Kayaking nearby
  • Snorkeling nearby

Working away

  • Business center
  • Meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Limo or town car service
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach shuttle (surcharge)

Facilities

  • 1 building/tower
  • Built in 1845
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • An outdoor pool
  • Spa services
  • Massage/treatment rooms

Accessibility

  • Elevator
  • In-room accessibility (select rooms)
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Wheelchair-width doorways
  • Well-lit path to entrance

Languages

  • English

Room amenities

Be entertained

  • 42-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Electric kettle
  • Iron/ironing board (on request)

Sleep well

  • Soundproofed rooms
  • Free crib/infant bed
  • Bed sheets provided

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Restaurant dining guide

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of ZAR 165 for adults and ZAR 165 for children (approximately)
  • Airport shuttle service is offered for an extra charge of ZAR 450 per vehicle (one-way, maximum occupancy 4)
  • Cruise ship terminal shuttle, train station pick-up, and train station drop-off service is offered for an extra charge
  • Beach shuttle and theme park shuttle service is offered for an extra charge
  • Credit card charges are subject to an extra charge of 3 percent

Children & extra beds

  • Airport shuttle for children between the ages of 5 and 11 costs ZAR 150.00 (one-way)

Parking

  • Covered self parking costs ZAR 70 per day
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; contactless room service is available; masks are required in public areas.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and cash.

Also known as

Royal Durban
Royal Hotel Durban
The Royal Hotel Hotel
The Royal Hotel Durban
The Royal Hotel Hotel Durban

Frequently asked questions

Does The Royal Hotel offer free cancellation for a full refund?
Yes, The Royal Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at The Royal Hotel?
As of November 28, 2022, prices found for a 1-night stay for 2 adults at The Royal Hotel on November 29, 2022 start from P 3,290, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at The Royal Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at The Royal Hotel?
Yes, there's an outdoor pool.
Are pets allowed at The Royal Hotel?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at The Royal Hotel?
Yes. Self parking costs ZAR 70 per day. Parking spots may be limited.
Is airport shuttle service offered by The Royal Hotel?
Yes, an airport shuttle is available. The charge is ZAR 450 per vehicle one-way.
What are the check-in and check-out times at The Royal Hotel?
You can check in from 2:00 PM - anytime. Check-out time is 11 AM.
Is there an onsite casino at The Royal Hotel?
No, this hotel doesn't have a casino, but Suncoast Casino and Entertainment World (11-min drive) is nearby.
What is there to do at The Royal Hotel and nearby?
Have fun with activities like boat tours, kayaking, and snorkeling, and practice your swing at the nearby golf course. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include spa services.
Are there restaurants at or near The Royal Hotel?
Yes, there's an onsite restaurant. Nearby restaurants include The Oriental (6-min walk), Roma Revolving Restaurant (8-min walk), and Vasco's Restaurant (13-min walk).
What's the area around The Royal Hotel like?
The Royal Hotel is in Durban Central Business District, a short 14-minute walk from Durban International Convention Centre and 4 minutes' walk from Harbour.

Overall score and ratings

7.0

Good

7.7/10

Cleanliness

7.1/10

Staff & service

6.7/10

Amenities

6.8/10

Property conditions & facilities

5.3/10

Eco-friendliness

10/10 Exceptional

Travelstart online, 5-night trip
Verified Hotels.com guest review

8/10 Very Good

Clean rooms and wide selection for breakfast items
Danai, 1-night romance trip
Verified Expedia guest review

6/10 Good

Mvuyiso, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Hotel of F***** Horror.
Upon arriving at the hotel bookings were not correct but after some time it was resolved. We got to the rooms and their room appears clean but when looking at the curtains or even the carpets it was filthy. The lift buttons are dirty and do not appear to be polished. The service we got was shocking, reception staff does not give a toss about guests, and if things are asked they take their own time or do not get back to you about it. They have hot water issues and when asking about it we were told that they would get back to us, which they never did. When they heard that we knew media personnel they then only offered to find us a room with hot water. The reception staff is the worst I have ever seen or even had to deal with, for the place they are working at it is rather sad. There were even chicken bones laying on the stairways and cockroaches in front and in rooms.
2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Definitely coming back
I don't understand why it's a 3 star cause everything is 5star and the staff is amazing
Sandile, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Nomonde, 4-night trip
Verified Hotels.com guest review

8/10 Very Good

Vintage style
We had to pay R75 per day for parking and I was not told in advance. The carpet in my room(642) was dirty or stained. Otherwise I like the vintage and elegant decor. The porters were helpful. Great service at the restaurant.
3-night trip
Verified Hotels.com guest review

10/10 Exceptional

My family and I had a wonderful time at the Royal. Reception was great; capacious rooms; ample parking; nice breakfast. Overall stay was excellent.
Jeffrey, 1-night family trip
Verified Hotels.com guest review

8/10 Very Good

The stay was fine but need to look at fixing their furniture in time before guests arrive.
Alice, 5-night family trip
Verified Hotels.com guest review

6/10 Good

Dissapointed
It was fair but most amazing was scarcity of drinking water just a mere tap water n i had to complain first before they can cnhange our bedding....they just made the bed without changing sheets ,pillow cases n towels let alone refilling tea/coffee stuff n toiletries in the bathrooms n end up buying toilet paper .... remember we stayed 5 nights there but at after a reguested to speak to the manager everything was taken care of.Remember i syeyed in this hotel in 2015 but this year i dnt know what happened. During breakfast they end up counting food .i wonder why they accomodaye so many guest they cannot afford to feed them breakfast .
Irene, 5-night family trip
Verified Hotels.com guest review