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3.5-star beachfront hotel with free water park, near Victory Casino Cruises
Room was clean but dated. We had a small room which was enough for the two of us. Would’…
Feb 5, 2021
Room was nice. Upset that the lazy river and slide were not working and that was not…
Feb 4, 2021
This property advises that it adheres to Clean Promise (IHG) and SafeStay (AHLA - USA) cleaning and disinfection practices.
Remember, collect 10 stamps, get 1 reward* night
Breakfast costs between USD 7 and USD 16 for adults, and USD 4 and USD 6 for children (approximately)
Children's club access is available for an extra charge
Pool access available from 9 AM to 10 PM.
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.
Contactless check-out is available.
Individually-wrapped food options are available for breakfast, lunch, and dinner.
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).
This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.
Poor customer experience. Only 2 people working at the front desk at all times, with long lines. Other employees around but everyone says they can’t help and we have to wait in line. The checkin process took 45 minutes. And our room wasn’t even ready! We had to wait around the property with a cooler full of food for another 30 minutes for our room to be ready. Then go wait in line again! We had an 8 step process to get access to our room. Ridiculous. I understand wanting to make things safe and Covid friendly, but this was overkill. And it wasn’t friendly at all. I spoke to 4 different people in person and 3 people on the phone. All unnecessary. What happened to going to the front desk and speaking to one person and that same person gives you keys to your room?! We asked for an upgrade (if we had to pay we were ok with that) and they said they were full the three nights we were there. However, we monitored 4 rooms that were bigger than ours on our same floor that no one ever checked in to while we were there. We asked the front desk several times about being on a wait list for cancellations and each time we spoke to someone different and they had no idea what we were talking about bc the previous person didn’t put any notes in our accounts. The pool and slide have limited hours and close during the day for sanitizing. During the busiest time of the day? Our kids loved the pool area so that’s the only thing that kept us there. No trash cans around. Only one trash in whole room
3 night family trip, Oct 16, 2020
Verified Hotels.com guest review
Bar and restaurant seldom open. Beautiful balcony with lousy furniture. Daytime front desk not helpful. Rooms never made up. Cost of room way to high for service received. Had to go off property for good food and service. Also thought we were going to hotel but it’s a time share so had to fight off sales pitch at check in.
Judith, 3 night trip with friends, Sep 26, 2020
Verified Hotels.com guest review
This was the second day of opening follow the shutdown. the floors were horribly dirty, to the point i cleaned some of the areas myself with towels and still ended up wearing shoes. I purchased the breakfast to later find out the restaurant was closed, without resolution to date. From the outside it looks great and location was good, but when others say its a 5 on cleanliness its no joke. They definitely didn't spend the 2 month shutdown cleaning anything. The miniature golf is a joke, beaten down turf with a simply hole crammed in around the lobby.
david, 1 night trip, May 30, 2020
Verified Hotels.com guest review
The manager was very professional and accountable. I checked in the day after COVID reopening and despite only being open for a very short period of time food was excellent! They were probably a little short staffed due to people returning to work. Overall a few hiccups but a great property and experience. Unsure how housekeeping works, maybe this place is a timeshare or something?
Mark, 2 night trip with friends, May 29, 2020
Verified Hotels.com guest review
We had a wonderful stay, everyone we came in contact with did everything they could to make our stay perfect. Because I have a medical condition, the beds were a little too stiff for my back but we will definitely stay here again and I will bring comforters to go underneath me!
Tricia, 1 night family trip, Mar 27, 2020
Verified Hotels.com guest review
Leak in our room. It was very noisey as people walked by our room. We had no window. Only 1 trash can. No desk.
2 night trip, Mar 3, 2020
Verified Hotels.com guest review
This is a wonderful property to stay and if you have children, there is so much for them to do! It’s on the beach and close to the port so you can watch the cruise ships! The staff is the best, very friendly and helpful. The restaurant has great meals and the Tiki Bar is just off of the pool! Great stay! Thank you
2 night family trip, Mar 1, 2020
Verified Expedia guest review
I was happy to see all the renovations going on.. This hotel is geared toward old people & family. Wish i would have known prior to booking.
Dwayne, 2 night business trip, Feb 26, 2020
Verified Hotels.com guest review
very fun resort for the cost, big rooms, lots of things to do
Kevin, 1 night family trip, Feb 23, 2020
Verified Hotels.com guest review
Beautiful place! Would definitely visit again! So comfortable and all the amenities allowed us to have a relaxing vacation!
4 night trip, Feb 17, 2020
Verified Expedia guest review