4/10 Fair
January 18, 2023
Wanted to love this more but...
First off, this hotel is not on Rittenhouse square but a small side street off the square. The staff graciously allowed us to check in early but - the thermostat in the room didn't work. It was 66 degrees. Apparently since the remodel temperature is controlled from the hallway. So, why have a thermostat in the room? Not clear. The TV didn't work. And the electric fireplace didn't work. They moved us to another room no problem. This was better but the smell of pot in the room, either from the street or from a connecting room was potent. Bfast buffet was very meager and we took to eating at Parc around the corner. Finally, the staff, while nice, were new to hotel and unsure how things worked. None of them knew the area and could give advice. We love the area and the hotel has potential but as it currently is, a disappointing experience.
Robert
Robert, 2-night family trip
Verified Hotels.com guest review