4/10 Fair
May 7, 2022
Complimentary bottle of Water please
When I was checking in the hostess at the check in desk was not friendly or accommodating. I asked if the water was complimentary in the room. She responded “complimentary water is only for preferred guests”. I stayed in numerous of Hampton Inn’s throughout the Northeast, and i was never denied water when requested, water is complimentary in all Hotel chains, but not at this location. When i started to walkaway, she mentioned that “the breakfast was complimentary” as it was suppose to make me feel better that the breakfast is free. That makes a lot of sense. The breakfast is free but not the water, really??? she looked like she wasn’t happy to be at her job, or maybe she was one french fry short of a happy meal. I will choose a more friendly Hotel next time I’m in the area.
David, 1-night business trip
Verified Hotels.com guest review