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All properties in Puerto Morelos, Quintana Roo, Mexico

Hyatt Ziva Riviera Cancun - All Inclusive

All-inclusive beachfront property with free water park, near Puerto Morelos Beach

  • Free WiFi and free parking
From
P21,414

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  • Hyatt Ziva Riviera Cancun - All Inclusive
  • Hyatt Ziva Riviera Cancun - All Inclusive
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  • Hyatt Ziva Riviera Cancun - All Inclusive
Hyatt Ziva Riviera Cancun - All Inclusive. Image 1 of 57.
1 / 57Hyatt Ziva Riviera Cancun - All Inclusive
Bahia de Petempich, SM 12, Puerto Morelos, 77580, QROO, Mexico
6.6.Good.
  • The service was excellent, especially Raul at the Mexican restaurant who treat us so well…

    Nov 25, 2021

  • Terrible just terrible

    Nov 19, 2021

See all 19 reviews

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) and COVID-19 Guidelines (CDC) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Free WiFi
  • Free parking
  • Pool
  • Bathtub
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 438 guestrooms
  • Daily housekeeping
  • On the beach
  • 10 restaurants and 3 poolside bars
  • Full-service spa
  • 9 outdoor pools

Feel at home

  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Supervised childcare/activities (surcharge)
  • Private bathroom
  • Private spa tub
  • Separate bathtub and shower

What’s around

  • On the beach
  • Puerto Morelos Beach - 8 min walk
  • Petempich Bay - 1 min walk
  • Crococun Zoo - 2.9 mi / 4.6 km
  • Puerto Morelos Town Square - 4 mi / 6.5 km
  • Ojo de Agua Beach - 3.4 mi / 5.5 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Junior Room, 2 Queen Beds (Tropical View)
  • Junior Suite, 1 King Bed with Sofa bed (Tropical View)
  • Junior Suite, 2 Queen Beds, Pool View
  • Junior Suite, 1 King Bed with Sofa bed, Pool View
  • Junior Suite, 2 Queen Beds, Ocean View
  • Junior Suite, 1 King Bed with Sofa bed, Ocean View
  • Junior Suite, 2 Queen Beds, Oceanfront
  • Junior Suite, 1 King Bed with Sofa bed, Oceanfront
  • Master Suite Ocean Front
  • Master Suite Ocean View (Roof Top)
  • Junior Suite, 2 Queen Beds, Pool Access (Walkout)
  • Junior Suite, 1 King Bed with Sofa bed, Pool Access (Walkout)
  • Junior Suite, 2 Queen Beds, Pool Access, Oceanfront (Walkout)
  • Junior Suite, 1 King Bed with Sofa bed, Pool Access, Oceanfront (Walkout)
  • Junior Suite, 2 Queen Beds, Park View
  • Junior Suite, 1 King Bed with Sofa bed, Park View

What’s around

Landmarks

  • On the beach
  • Puerto Morelos Beach - 8 min walk
  • Petempich Bay - 1 min walk
  • Crococun Zoo - 2.9 mi / 4.6 km
  • Puerto Morelos Town Square - 4 mi / 6.5 km
  • Ojo de Agua Beach - 3.4 mi / 5.5 km
  • San Jose Catholic Parish - 4 mi / 6.5 km
  • Puerto Morelos Reef - 4.1 mi / 6.5 km
  • Artisans Market - 4.2 mi / 6.7 km
  • Sanctuary of Hope and Time Capsule - 6.1 mi / 9.8 km
  • Dr. Alfredo Barrera Marin Botanical Garden - 6.3 mi / 10.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 26 min drive
map
See on map
Bahia de Petempich, SM 12, Puerto Morelos, 77580, QROO, Mexico

At a glance

Size

  • 438 rooms

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)
  • Babysitting/childcare*
  • Free children's club

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking and van parking on site
*See fees & policies for additional details or extra charges

At the property

Taking the kids?

  • Children's club (free)
  • Supervised childcare/activities (surcharge)

Food and drink

  • 10 restaurants
  • 7 bars/lounges
  • 3 poolside bars
  • Coffee shop/café
  • Swim-up bar
  • 24-hour room service

Things to do

  • Fitness classes on site
  • Kayaking on site
  • Pilates classes on site
  • Snorkeling on site
  • Yoga classes/instruction on site
  • Ecotours nearby
  • Mountain biking nearby
  • Scuba diving nearby

Working away

  • Business center
  • Conference space
  • Conference space size (feet) - 51000
  • Conference space size (meters) - 4738

Services

  • 24-hour front desk
  • Concierge services
  • Hair salon
  • Wedding services
  • Porter/bellhop

Facilities

  • Elevator
  • Designated smoking areas
  • Terrace

Accessibility

  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Closed captioned TV
  • Grab bar - in shower
  • Visual fire alarm
  • Wheelchair-width doorways

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Turndown service
  • Premium bedding

Things to enjoy

  • Private spa tub
  • Furnished balcony or patio

Freshen up

  • Private bathroom
  • Jetted bathtub
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer

Be entertained

  • 55-inch Smart TV
  • Premium TV channels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Access via exterior corridors

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Water activities
  • Kayaking
  • Scuba-diving lessons
  • Snorkeling

Land activities
  • Fitness facilities
  • Kids club

Lessons/classes/games
  • Aerobics
  • Pilates
  • Water fitness
  • Yoga

Entertainment
  • Onsite entertainment and activities
  • Theme parties

Not included
  • Scuba-diving certification
  • Scuba-diving excursions
  • Snorkeling excursions
  • Golf
  • Surcharge for premium food items
  • Childcare
  • Spa/beauty facilities and services

Spa

Zen Spa has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily.

Dining

Miyako - This restaurant specializes in Asian cuisine. Guests can enjoy drinks at the bar.

Rue de Rivoli - This restaurant specializes in French cuisine. Guests can enjoy drinks at the bar. Open daily.

Vivace - This restaurant specializes in Italian cuisine. Guests can enjoy drinks at the bar. Open daily.

Ki - This restaurant specializes in Mexican cuisine. Guests can enjoy drinks at the bar. Open daily.

Afthonia - This buffet restaurant specializes in local and international cuisine. Open daily.

Recreation

On Site

  • Sauna
  • Steam room
  • Fitness classes on site
  • Kayaking on site
  • Pilates classes on site
  • Snorkeling on site
  • Yoga classes/instruction on site
  • Free water park access

Nearby

  • Ecotours nearby
  • Mountain biking nearby
  • Scuba diving nearby

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges by the property at check-in or check-out:

  • Tourism fee: MXN 26.89 per accommodation, per night

Children & extra bedsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Childcare is available for an extra charge
  • Babysitting/childcare is available for an extra charge

PetsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Service animals exempt from fees

Pool, spa & gym (if applicable)Pay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

Policies

This property accepts credit cards. Cash is not accepted.

Also known as

  • Hyatt Ziva Riviera Cancun - All Inclusive All-inclusive property
  • Hyatt Ziva Riviera Cancun
  • Hyatt Ziva Riviera Cancun All Inclusive
  • Hyatt Ziva Riviera Cancun - All Inclusive Puerto Morelos

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Hyatt Ziva Riviera Cancun - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there are 9 outdoor pools.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 3:00 PM - anytime. Check-out time is noon.
  • Yes, there are 10 onsite restaurants, featuring Asian cuisine. Nearby restaurants include I Wanna Pizza (3.8 mi), John Gray's Kitchen (3.8 mi), and Sabor de Mexico (3.9 mi).
  • Have fun with onsite activities like kayaking and snorkeling. Additional recreation onsite includes aerobics , Pilates, and yoga. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 9 outdoor swimming pools. Hyatt Ziva Riviera Cancun - All Inclusive also has 3 poolside bars and 7 bars, as well as a 24-hour fitness center and a sauna.
6.6.Good.
  • 4.0.Fair

    Service and stuff are amazing. However the actual property is in very poor condition. The resort is very old. The beach is the worst! Since my daughter has severe eczema I take her to Caribbean every 6 month, but she didn’t even go in to the water. It was a horrible experience we ever had. The actual beach is super small, water is dirty and rocky, it’s impossible to swim. We did regret we came to this hotel!!!

    Roman, 5 night family trip, Nov 19, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    This was a wonderful vacation! One of the most peaceful and relaxing ones we’ve ever had.

    Christine Michelle, 2 night romance trip, Oct 26, 2021

    Verified Orbitz guest review

  • 8.0.Very good

    Great newly renovated and very clean there are alot of pools i believe 7 in total. Concierge was great and helped us plan a few excursions. This hotel however is not Vegeterian friendly and they do not keep their restaurants open all the time, which made it even more difficult to eat there as the very few veggie friendly places they did have were not open all the time. Everything pretty much shuts down by 12-1 am so if you are coming in from a late excursion you better eat fast and eat soon. In future I hope they do a better job of addressing that as well as adding a more vegetarian friendly restaurant. Drinks were okay. Loved the coffee and pastry restaurant. Shows were also great at this property. Staff is friendly and very helpful. I also wish that they had a better cancellation policy as I ended up paying for the rooms for days that I was not able to stay for.

    Chhagan, 6 night romance trip, Oct 24, 2021

    Verified Orbitz guest review

  • 10.0.Exceptional

    This resort was

    Anderson, 5 night trip, Oct 23, 2021

    Verified Expedia guest review

  • 6.0.Good

    Terrible location and a horrible beach, you will not enter the water. The property is old and it shows especially the toilets in the rooms. The food is hit or miss but when they get it right as they usually do in the Mexican and seafood restaurants it’s delicious! The coffee and dessert bar is pretty sad compared to that of Hyatt Ziva Cancun, you will be disappointed with the space carved out for it, but the coffee and staff are Great! Room Service is the worst, my aunt ordered breakfast to her room and it never showed up! The nightly entertainment is a nice perk and there is a variety unlike the breakfast buffet which is delicious but will get old quickly as the menu seems to never change, it’s always the same offerings. The grounds are really old and the restaurants are all in a row in the main building with no windows and some have no air conditioning! The seafood restaurant outdoor if you go is where you should live as the view and food is fantastic there. The drinks are GREAT only at the indoor hotel lobby bar, everywhere else you will be disappointed. The worst drinks I’ve ever had, the bartenders needs more training. What I do appreciate about this property is that for the most part the staff tries but they are limited in their empowered-ness and the property itself is just boring and that is just on Hyatt not the staff. If you are looking for an out of the way hotel with not much excitement then this is the place for you!

    Rishi P, 5 night family trip, Oct 22, 2021

    Verified Expedia guest review

  • 2.0.Poor

    Do not go to this all inclusive. It is not ready for guests. Restaurants are closed and cannot sustain the number of guests. Food is also very poorly cooked. Cabanas by the pool have extra charge.

    Cindy, 5 night trip with friends, Oct 21, 2021

    Verified Expedia guest review

  • 2.0.Poor

    All restaurants Service is bad, short on staffs and French restaurant not allowed kid inside what’s stupid rude! This hotel is for family not adults only why kids can’t eat with the parents??? I will NEVER be back here again! 😡😡😡👎👎👎

    Kelly, 4 night trip with friends, Oct 21, 2021

    Verified Travelocity guest review

  • 10.0.Exceptional

    Everything was amazing definitely planning another trip

    Justine Christopher, 3 night family trip, Oct 20, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Hyatt ziva was great didn't have to lift a finger very pleasant stay definitely going back next year

    Rodrick, 4 night romance trip, Sep 23, 2021

    Verified Expedia guest review

  • 4.0.Fair

    It’s too new. Feel like Not ready yet. Beach is really small….

    yili, 3 night family trip, Sep 21, 2021

    Verified Expedia guest review

See all 19 reviews